Floridian2017
Member
Does anybody have or had a problem with the dealer download the new update on the 2018's spyder?
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There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
Anyone else having problems with dealers d/loading BRP CONNECT updates?
- Thread starter Floridian2017
- Start date
ottawa-rider
Member
I'm going today, scheduled for 1:00 pm.
Will let you know.
Will let you know.
Cruzr Joe
New member
The new version 13.20 is a good fix for the BRP Connect and is NO CHARGE to you, the dealer can charge BRP .3 hours of labor for the update.
If your dealer is having a problem with the software ................. Have him look at BRP Warranty Bulletin # 2018-0004.
it requires them to log in to BUDS2 as an Administrator not a tech and they must have the battery on a power supply and use the correct wires and a USB cord.
Cruzr Joe
If your dealer is having a problem with the software ................. Have him look at BRP Warranty Bulletin # 2018-0004.
it requires them to log in to BUDS2 as an Administrator not a tech and they must have the battery on a power supply and use the correct wires and a USB cord.
Cruzr Joe
Floridian2017
Member
Thank you
Flamewinger
New member
Fhanks! I’m going Jhea in Saturday and I’ll be prepared.
ottawa-rider
Member
Got the update done today as scheduled with the 5k kilometers oil change.
I did not watch the tech do it and I have not had a chance to fiddle with it.
I noticed that it wiped out my radio stations, had to redo the auto-preset and reprogram my favorite local stations.
I did not watch the tech do it and I have not had a chance to fiddle with it.
I noticed that it wiped out my radio stations, had to redo the auto-preset and reprogram my favorite local stations.
Once one has paired everything up and gotten by the initial set up, this is the process we are currently using to link v.13.20 to a Samsung Galaxy Note 8 and Sena 30K headset:
1. Open/Unlock Phone
2. Close all recent apps
3. Connect USB cable from bike to phone
4. Start BRP Connect app on phone
5. Turn on Sena 30K
6. Turn on Spyder ignition switch
7. Push "Mode" button to clear start-up message from gauge cluster
==> Listen for "Beep - Beep" and then "Phone Connected" through headset
==> Music will start to play in another 15 - 20 seconds
8. Turn up phone sound volume, if needed (the phone needs to be at maximum volume setting)
9. Push "Mesh Intercom" button on Sena 30K to use mesh intercom
* The order is important!
* Music volume is somewhat inconsistent in how loud it is at start up.
* Sometimes the sound level noticeably decreases after the Mesh Intercom is turned on.
* Occasionally, there is a disconnect of the phone or headset from BRP Connect, even though it shows as connected on the Set Up screen. It can sometimes be corrected on-the-fly by going into the setup menu ==> bluetooth and reconnecting. DO NOT ATTEMPT if you are unfamiliar with the system or in high-attention demand situations!
If you care for it, I've put together a white paper on getting the system connected.
Wayne
1. Open/Unlock Phone
2. Close all recent apps
3. Connect USB cable from bike to phone
4. Start BRP Connect app on phone
5. Turn on Sena 30K
6. Turn on Spyder ignition switch
7. Push "Mode" button to clear start-up message from gauge cluster
==> Listen for "Beep - Beep" and then "Phone Connected" through headset
==> Music will start to play in another 15 - 20 seconds
8. Turn up phone sound volume, if needed (the phone needs to be at maximum volume setting)
9. Push "Mesh Intercom" button on Sena 30K to use mesh intercom
* The order is important!
* Music volume is somewhat inconsistent in how loud it is at start up.
* Sometimes the sound level noticeably decreases after the Mesh Intercom is turned on.
* Occasionally, there is a disconnect of the phone or headset from BRP Connect, even though it shows as connected on the Set Up screen. It can sometimes be corrected on-the-fly by going into the setup menu ==> bluetooth and reconnecting. DO NOT ATTEMPT if you are unfamiliar with the system or in high-attention demand situations!
If you care for it, I've put together a white paper on getting the system connected.
Wayne
billybovine
Active member
Unless something has changed for 13.2? My experience is. The order is not really important.
1. Open/Unlock Phone YES
2. Close all recent apps OK if you want, should not matter.
3. Connect USB cable from bike to phone Only have to do this if if you wish to to use the BRP connect app.
4. Start BRP Connect app on phone There is no need to start the BRP connect app it will start on it's own. After it is plugged in and the dash is ready to go.
5. Turn on Sena 30K
6. Turn on Spyder ignition switch
7. Push "Mode" button to clear start-up message from gauge cluster
==> Listen for "Beep - Beep" and then "Phone Connected" through headset
==> Music will start to play in another 15 - 20 seconds
8. Turn up phone sound volume, if needed (the phone needs to be at maximum volume setting) I agree turn up the volume all the way.
My steps are:
1. Turn on the key.
2. Press the mode button.
3. Unlock the phone and put in handlebar holder. My phone is normally always at full volume anyways.
4. Plug in the USB cable.
5. Turn on the Sena SMH10 headset.
It is not near as complicated as you make it sound. The only step that important for order is that you have to press the mode button after turning on the key.
Flamewinger
New member
I had the update done this morning. Found the radio presets to be gone so I'm gonna have to reset them. The Genius Maps works and doesn't crash the system like it did even with no outs planned, and it even works while its giving directions. But after almost 2 hours it did crash and I started hearing FM radio.
Didn't have to re-pair the phone or the Sena 30K. I got home and the Uclear headset is still paired.
When the system crashed I was viewing the Maps and switched to music to change the song, then checked FOBO for tires, then went back to the Maps and heard a direction but then the music stopped and as I tried to switch to music the system crashed and I got FM.
When I do pair things I do them one at a time and use the right pairing method. the Sena 30K mesh is for pairing rider to rider only. Phone pairing is different. You can pair to 2 different phones/devices (like a SR10) and a passenger headset.
Didn't have to re-pair the phone or the Sena 30K. I got home and the Uclear headset is still paired.
When the system crashed I was viewing the Maps and switched to music to change the song, then checked FOBO for tires, then went back to the Maps and heard a direction but then the music stopped and as I tried to switch to music the system crashed and I got FM.
When I do pair things I do them one at a time and use the right pairing method. the Sena 30K mesh is for pairing rider to rider only. Phone pairing is different. You can pair to 2 different phones/devices (like a SR10) and a passenger headset.
Well, billybovine, I beg to differ. Change the order and get different results. See comments.
If I'm going to put my phone in a handlebar holder, why the heck add another layer of complexity by using BRP Connect? Just connect to the phone with my headset and problem solved. BRP gets off the hook for trying to make their system work. Guess everyone wins.
billybovine
Active member
Well that's not my experience. Changing the order makes absolutely no difference for me. The only reason for me, so far, to run the BRP connect app is to access Genius maps, on my screen. In that case I have to start the map app on my phone. Mute the volume. Before plugging it in. If I don't. Every time audio comes from the map app. The audio controls lock up. That is my number one complaint and it was not fixed with screen firmware 13.20.
BT audio and phone functions work just fine without the Connect app running. Actually BT audio is better. There are occasional minor stutters when the connect app is running.
If you just connect the phone to the headset. You do not get the option of playing the audio out the speakers.
Well, that's not my experience with the order. I use a modular helmet with a headset: that's the only way to have full cell phone function. The Gauge Cluster will give a notification stating that a BT headset is required. I clearly stated what I had connected: if anyone is doing something different, successfully, share it with us so we're can all learn.
Wayne
Flamewinger
New member
I have the phone unlocked and plugged in. I turn the bike on, hit the Mode button, put it in gear and get going. The bike starts BRP Connect and I have it set up to open the music so I can get my playlist going. I can turn the headset on anytime and sometimes it doesn't pair so I turn it of then on and I can be going down the road when I do. If I will be using the Maps to navigate I mute it first. I also start Rever before connecting as it crashes BRP Connect. Have yet to find out if it still does it with the latest update. Didn't have to re-pair anything after either updates, just reset the radio presets.
And the iPhone apparently interacts with the BRP system differently than an Android device, which I stated weeks ago.
Wayne
billybovine
Active member
My Android phone works, for the most part, the same as Flamewinger describes. So I don't think whatever issues you are describing is a Android vs IPhone difference. The big difference between IPhone and Android is apps. Android does not have Accuweather or Rever yet.
billybovine
Active member
Attached is a copy of the letter I got from BRP last week. How long ago was this? 13.20 has only been out for 3 or 4 weeks.
Flamewinger
New member
Many got the letter and most dealers will already know about it. If this message is from BRP then they really don’t know what they’re doing. No wonder our messages don’t get answered, because they don’t know the answers. Wow!
billybovine
Active member
WOW!
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