Anyone else had bad experiences with Dennis Kirk?

[Deanna777]

Back when I had a few snowmobiles I bought quite a bit of items from Dennis Kirk ..... I never had any issues .... Great service and quality products .... Dennis Kirk is not a sponsor or vendor on this site. ..... Mike :thumbup:

I am not happy with Dennis Kirk and I am not using Dennis Kirk again!!!!!!!!!!!!!!!!!!!!!!!


Deanna

 

[Deanna777]

After reading the Dennis Kirk Policy more it , sounds like you need to have everything there to send back. If you threw away the box then thats you fault.

If you have everything that came with the device you can send it back.

You may return any unused and unaltered item(s) within 90 days for an exchange or a refund. Authorization is not needed, however, a call to our Customer Service Department 800-969-7501 or Technical Support Department may help you avoid an unnecessary return. Technical Support can be reached at the following phone numbers:

Snowmobile: 320-358-3409
Harley: 320-358-1914
Metric: 320-358-1915
Off Road: 320-358-3831
Please do not return goods to us C.O.D. Instead, you may use our quick and easy return process. Simply complete your Merchandise Return Form and enclose it with the items you wish to return in a secure package, apply the Authorized Return Label (ARS Label) to the package and take the package to any UPS Store®, Customer Center, Shipping Outlet, Drop Box or give it to any UPS driver. Keep the tracking number strip located on the lower portion of the ARS/Return Label for reference when tracking your package.

Trikermuth,

I saved the box ( Card board box that the unit came in, and I have the original red small box that the unit came in).

I did call the Customer service number and and DENNIS KIRK Said "NO". I am not dealing with DENNIS KIRK AGAIN Very bad customer Service.

Deanna

 

[trikermutha]

I do have the electronic receipt for the item. I am not happy with DENNIS KIRK!!!!!!!

I was playing phone tag with Dennis Kirk and UClear.

Deanna

Ok what are we missing here?

If you have all the packaging , pack it up and send it back. It is clearly stated on there web site that there is a 90 day no hassle return policy.

Did you throw away the return label too? If so you can still send it back as long as all packaging is with the item you bought.

I never had any issues with Dennis Kirk when I shopped with them.

 

[Deanna777]

I've purchased a few things from Dennis Kirk. I never needed to return anything so I can't speak to that aspect. But I've always considered them to be a good source. Things change. I'm hoping that is not the case here.

BajaRon,

I am not happy with Dennis Kirk, Poorly Customer Service, I was playing phone tag with Dennis Kirk,and UClear.

I am better off dealing with Sena ( Motorcycle Dave on this site).

Deanna

 

[trikermutha]

Trikermuth,

I saved the box ( Card board box that the unit came in, and I have the original red small box that the unit came in).

I did call the Customer service number and and DENNIS KIRK Said "NO". I am not dealing with DENNIS KIRK AGAIN Very bad customer Service.

Deanna

Was there a reason? I would send it back and then once they receive it call the credit card company and contest the charge if you followed all there rules.

Complete there form and send it back.

I still dont understand the reason why they won't take it back?

 

[Deanna777]

It has been years since I used Dennis Kirk, but I still get their e-mails. I don't recall any issues with them, but it has been a few years, LOL.

I am not dealing with Dennis Kirk any more, they have very poor customer service. They told me to call Uclear.

Dennis Kirk said to me they cannot accept the communicator.

Deanna

 

[trikermutha]

Now I know why you used the item.

You may return any unused and unaltered item(s) within 90 days for an exchange or a refund

 

[Deanna777]

Was there a reason? I would send it back and then once they receive it call the credit card company and contest the charge if you followed all there rules.

Complete there form and send it back.

I still dont understand the reason why they won't take it back?

Dennis Kirk said to call UClear, which I did. I call UClear they put in touch with a person who deals with Uclear.

Dennis Kirk said NO! they will not warranty the communicator.


So I'll be dealing with Motorcycle Dave and staying with Sena.

Deanna

 

[Deanna777]

Now I know why you used the item.

You may return any unused and unaltered item(s) within 90 days for an exchange or a refund

i did not use the item, was installing in the helmet.


Deanna

 

[trikermutha]

i did not use the item, was installing in the helmet.


Deanna

Ok , so You never answered the question . Why wont they take it back?? Does it fall under the unaltered part of there return policy?

 

[Mikey]

i did not use the item, was installing in the helmet.


Deanna

Did it come in a new helmet?

 

[Deanna777]

Ok what are we missing here?

If you have all the packaging , pack it up and send it back. It is clearly stated on there web site that there is a 90 day no hassle return policy.

Did you throw away the return label too? If so you can still send it back as long as all packaging is with the item you bought.

I never had any issues with Dennis Kirk when I shopped with them.

Thanks for the info.

Deanna

 

[Deanna777]

Did it come in a new helmet?

No, it did not.


I still have my motorcycle helmet.


I have better luck with Sena.

I'll just update my Sena communication system.

I'll look at Motorcycle Dave's website on this site.

Deanna

 

[Peteoz]

Deanna, Like Peter A, I have had nothing but good experiences when dealing direct with UClear. I had a similar issue to yours when I purchased through a third party, and UClear could not do enough to assist. A new unit was in the mail the same day I called, and they told me not to bother sending the old unit back to them. To be fair, I also had the same level of exemplary service from Sena when I had an issue with one of their units bought through a 3rd party. Take Dennis Kirk out of the equation and deal only with UClear…….p.s, I now buy my gear direct from UClear or Sena. They usually have gear in my hands within 2 days of ordering.

Pete

 

[Mikey]

Mom and I love ours!!! Good Luck!!! We have a set of 10's in our sled helmet's and 30's in our bike.

 

[Deanna777]

Deanna, Like Peter A, I have had nothing but good experiences when dealing direct with UClear. I had a similar issue to yours when I purchased through a third party, and UClear could not do enough to assist. A new unit was in the mail the same day I called, and they told me not to bother sending the old unit back to them. To be fair, I also had the same level of exemplary service from Sena when I had an issue with one of their units bought through a 3rd party. Take Dennis Kirk out of the equation and deal only with UClear…….p.s, I now buy my gear direct from UClear or Sena. They usually have gear in my hands within 2 days of ordering.

Pete

Pete,

Dennis Kirk said "they will not warranty it, they said to call UClear directly for the warranty ( UClear is a third party), the USB Cable and Speaker wires fit loose in the communicator, the unit would not hold a charge. Dennis Kirk said to me to give UClear a call, which I did and explained the situation. I also said to Dennis Kirk is the unit a refurbished, or a used unit.
They said it was up on the warehouse end.

I was playing phone tag with Dennis Kirk and UClear.

I called U Clear back and they put me in contact with a person you deals with UClear. I am just waiting for a phone call from UClear.

I'll post more on this thread.

Deanna

 

[Deanna777]

Also, I don't have time for this :cus: because I am dealing with "the life curve" that I am in.

Deanna

 

[PMK]

Sorry but bashing Dennis Kirk for not accepting a return of an opened item that was partially installed seems a bit extreme.

UClear has a warranty program that should resolve the battery and wire issues.

Regardless of this life curve, and not quite sure how that interplays with getting warranty from UClear, I still am at a loss why this is Dennis Kirks responsibility.

All the best getting it resolved.

As for SENA, they can be bashed too.

 

[Deanna777]

I have bought a few items over the years. Never had an issue where I had to return anything. I would suggest trying one more time to make a return directly back to them. Sorry you tossed the packing list. I would start from scratch and try one more time before dealing directly with UClear.

Let us know what happens.

ARtraveler,

I got a call from UClear, and explained my situation, Uclear suggested I call Dennis Kirk and have them deal with the warranty, I called Dennis Kirk back and they said "No" on covering warranty. They said to call UClear for the warranty, so I connected me with someone direct that handles UClear,I am just waiting to hear back from UClear.

So today I called the cc and started a dispute. I am just waiting to see from them.

I told Dennis Kirk I don't want to play phone tag with them.


Deanna

 

[Deanna777]

Sorry but bashing Dennis Kirk for not accepting a return of an opened item that was partially installed seems a bit extreme.

UClear has a warranty program that should resolve the battery and wire issues.

Regardless of this life curve, and not quite sure how that interplays with getting warranty from UClear, I still am at a loss why this is Dennis Kirks responsibility.

All the best getting it resolved.

As for SENA, they can be bashed too.

( off topic: The life curve I am currently dealing with has nothing to do with Dennis Kirk. I have too much going on I,don't need this added stress in my life)
I bought the Motion 6 Communicator( on 9/11/2022) from them, they will not let me return it,or cover it under warranty.

Deanna