Any reputable dealers in Phx area?

[Shogun]

I'm beginning to think the dealer that sold me my F3 is either dishonest, inept or both. Anyone using a dealer in the valley that you're comfortable with? My dealer is SlideNow by the way.

I really don't trust any of the RideNows in Phx and I have dealt with 3 of them. I highly recommend VistaCycles in Siera Vista @ VistaCycles.com. A no nonsense Family Business. They treat you like family, no hidden costs, and they do good work. It's well worth the ride. Traded my 2013 RT for a F3S three weeks ago and the ride back was way better than the ride down . Good Luck

 

[Pampurrs]

I really don't trust any of the RideNows in Phx and I have dealt with 3 of them. I highly recommend VistaCycles in Siera Vista @ VistaCycles.com. A no nonsense Family Business. They treat you like family, no hidden costs, and they do good work. It's well worth the ride. Traded my 2013 RT for a F3S three weeks ago and the ride back was way better than the ride down . Good Luck

Indeed! We have raved about Sierra extensively in the previous posts.:yes:

Pam

 

[robr32]

Bob,

Absolutely! Please call me (520)459-2589 and we can discuss options... Just a FYI. we have a in house rewards program, its absolutely free to sign up and you get 10% of any purchase (parts, accessories, and labor) put on a reloadable gift card for future purchases. Plus there are perks for buying a bike, referring a friend, etc.. But the biggest benefit is once a year (December) we close early and open up around 6 with killer deals and each employee makes homemade dishes (our family likes to eat ~ and cook)

NICE :yes:

I will be in contact soon once the chapter start-up calms down :thumbup:

Feel free to join our Meetup site, we will also have a Facebook page setup for us by the National Chapter

http://www.meetup.com/Spyder-Ryder-of-America-Superstitions-Chapter/


Thanks Much,

Bob..

 

[AZF3S]

I'm headed down to RideNow shortly. Had them install extended brake rod for "u-fit" and install the Blue Ridge windshield I'd ordered, neither of these parts were in stock (huh?). The installation was delayed for hours as they claimed the windshield was missing a screw. They were searching for one but said they ended up taking the screw from another windshield. When I was looking a the mounting the other day, I pulled slightly on the side of the windshield to get an idea of how rigid the mount was. The mount came lose....liked popped out of it's socket. Checked the other side.....same thing. My buddy in MN said something is amiss as his if firmly mounted.

I'll ask the service manager to explain how its mounted and then show him how it pops out. Get ready.....I'm sure I'll have another RideNow Mother Goose story later.

 

[robr32]

I'm headed down to RideNow shortly. Had them install extended brake rod for "u-fit" and install the Blue Ridge windshield I'd ordered, neither of these parts were in stock (huh?). The installation was delayed for hours as they claimed the windshield was missing a screw. They were searching for one but said they ended up taking the screw from another windshield. When I was looking a the mounting the other day, I pulled slightly on the side of the windshield to get an idea of how rigid the mount was. The mount came lose....liked popped out of it's socket. Checked the other side.....same thing. My buddy in MN said something is amiss as his if firmly mounted.

I'll ask the service manager to explain how its mounted and then show him how it pops out. Get ready.....I'm sure I'll have another RideNow Mother Goose story later.

Good Luck My Friend, I will Be Waiting To Hear How It Went opcorn:

 

[Big Arm]

I wouldn't even have to wait.........I can almost tell you how this is going to come out........

 

[AMTJIM]

Free size XXXL neon RideNow shirt?

 

[AZF3S]

Yes all.....the circus is still open.

Drove around back to Service Dept, which was just closing. 6 PM even though their website says 7. Service guy saw me walk up (he was involved with my installation). He unlocked the door and I asked if he'd quickly look at my Spyder. I asked him, "How is this windshield supposed to be mounted on the side brackets?". He looked at it and said, "Well, the side attachments just rest on the mounting bracket."

So now I realize he's flying by the seat of his pants and trying to do the CYA with BS.

I asked if we could go look at the black F3 on the showroom floor that also had the Blue Ridge windshield installed.....just to verify the attachment was the same. It was mounted hard as a rock and told him to check with his "tech" that installed my windshield and call me today and let me know how they will resolve.

I'm just glad these guys don't do maintenance work on 747's.

 

[Pampurrs]

Yes all.....the circus is still open.

Drove around back to Service Dept, which was just closing. 6 PM even though their website says 7. Service guy saw me walk up (he was involved with my installation). He unlocked the door and I asked if he'd quickly look at my Spyder. I asked him, "How is this windshield supposed to be mounted on the side brackets?". He looked at it and said, "Well, the side attachments just rest on the mounting bracket."

So now I realize he's flying by the seat of his pants and trying to do the CYA with BS.

I asked if we could go look at the black F3 on the showroom floor that also had the Blue Ridge windshield installed.....just to verify the attachment was the same. It was mounted hard as a rock and told him to check with his "tech" that installed my windshield and call me today and let me know how they will resolve.

I'm just glad these guys don't do maintenance work on 747's.

Ride Now strikes again!

In addition to posting your experience on here, you should also post on Yelp and other review sites. Ride Now already has a passel of bad reviews, but the public needs to be constantly made aware of how evil and incompetent this place is.

Pam

 

[AZF3S]

Hadn't heard from the geniuses at 11:30 so I called the Service Dept. "We've been really swamped and haven't had a chance to check into it. Let me check with the tech and call you back in 30 minutes". That was an hour ago.

 

[robr32]

Hadn't heard from the geniuses at 11:30 so I called the Service Dept. "We've been really swamped and haven't had a chance to check into it. Let me check with the tech and call you back in 30 minutes". That was an hour ago.

My God, these guys REALLY have no clue what CUSTOMER SERVICE is :gaah:

BTW, is this RideNow Peoria??

 

[AMTJIM]

The shop may not be swamped vs low staff count. It's hard to get people to want that scene, often just minimum wage...nothing like what MMI commercials hype. Fun for a while for most, but they move on. Same pay in a clean, air conditioned enviroment some where else is a big mental pay raise. It's chaotic in most of those back shops, not tv show garages, usually looks more like a scene from twister.

 

[AZF3S]

It's now almost 2 so I called back. My service tech is now on lunch......hope he doesn't have a family emergency too.

 

[robr32]

It's now almost 2 so I called back. My service tech is now on lunch......hope he doesn't have a family emergency too.

My service tech had a family emergency at RideNow Peoria, cost me a trip down there to pickup my Spyder which I was told was ready only to get there and be told " No, sorry it is in fact NOT READY...the tech had a family emergency so he could not work on it today "
One solid week later I FINALLY got to pick it up

No discount or anything for my inconvenience :yikes:


NEVER AGAIN

 

[AZF3S]

Ok, so I had a Dr appt yesterday afternoon and stopped by on my way home as the service guy hadn't called. When he came out, he apologized yet again and asked for the key. I told him I didn't bring it but stopped to find out when they'd fix it. He said the tech needed to look at mine and compare the mounting to the one on the show room floor. WTH???? He needs to look at a correct one to see what's wrong? How do these guys ever stay in business.

I'm calling this morning and making an appt for them to fix this Saturday.....I mean, how long can it take, right? Probably get it back in November. :sour:

 

[jaherbst]

Don't know if anyone is aware of this, but Ride Now is owned by Coulter Cadillac Family. Bill Nash is the CEO of the motorsports division. He is no gem. I know him and my wife has done business with him. He married one of the Coulter daughters. Get the picture?

They own 36 plus motorsports dealerships plus numerous car dealerships and many Harley dealerships.

Most techs/mechanics are not factory certified on anything. One factory certified tech/mech oversee's the rest of the guys in the shop that they hired off the street. You can pretty much figure out the rest.

If you are going to them to get service ask who the tech/mech will be doing the work on your Spyder. Make sure he is factory certified on the Spyder and ask to see his/her factory certificate. This is what I have done. This is the only way I would do it.

There overall "dog and pony" show they put there sales and management people through is notorious for producing some of the worst. Most of the sales people are very young kids with metal face jewelry and lots of tattoos. When entering you will be greeted by "whats up boss" or "whats up dude" or something similar. I do not like that. With that many dealerships and company module you can hardly expect anything from them on a company level. Most of the bad things we hear about them is generated at the top level management. The only way they stay in business is that they are a monopoly here in the SW. We have very few other choices other than to deal with there dishonest store general managers, sales managers and service managers.

I have found a very good service writer and certified tech that are the only people I will work with and no one else touches my Spyder. This has worked great so far except the few times I had to deal with the dishonest sales manager and the dishonest store general manager. This is prevalent throughout there entire system. Ask anyone who has dealt with them. I see here I am not the only one. You have to seek out the few good people they do have working for them and deal with no one else.

Shop rates are $110-120 with a certified trained mech. or a non certified kid they hired off the street for $20 an hour.

Jack

 

[Pampurrs]

Don't know if anyone is aware of this, but Ride Now is owned by Coulter Cadillac Family. Bill Nash is the CEO of the motorsports division. He is no gem. I know him and my wife has done business with him. He married one of the Coulter daughters. Get the picture?

They own 36 plus motorsports dealerships plus numerous car dealerships and many Harley dealerships.

Most techs/mechanics are not factory certified on anything. One factory certified tech/mech oversee's the rest of the guys in the shop that they hired off the street. You can pretty much figure out the rest.

If you are going to them to get service ask who the tech/mech will be doing the work on your Spyder. Make sure he is factory certified on the Spyder and ask to see his/her factory certificate. This is what I have done. This is the only way I would do it.

There overall "dog and pony" show they put there sales and management people through is notorious for producing some of the worst. Most of the sales people are very young kids with metal face jewelry and lots of tattoos. When entering you will be greeted by "whats up boss" or "whats up dude" or something similar. I do not like that. With that many dealerships and company module you can hardly expect anything from them on a company level. Most of the bad things we hear about them is generated at the top level management. The only way they stay in business is that they are a monopoly here in the SW. We have very few other choices other than to deal with there dishonest store general managers, sales managers and service managers.

I have found a very good service writer and certified tech that are the only people I will work with and no one else touches my Spyder. This has worked great so far except the few times I had to deal with the dishonest sales manager and the dishonest store general manager. This is prevalent throughout there entire system. Ask anyone who has dealt with them. I see here I am not the only one. You have to seek out the few good people they do have working for them and deal with no one else.

Shop rates are $110-120 with a certified trained mech. or a non certified kid they hired off the street for $20 an hour.

Jack

Jack, you hit the nail on the head. I had a classic experience with Ride Now Chandler, and their deceitful, greedy, and underhanded sales tactics. I ran out of that showroom as fast as I could. The only other Spyder dealer in the Valley, Apache Motorsports, was just as bad. It's a shame that I had reach out to a dealer 140 miles away to get treated properly.

Pam

 

[AZF3S]

Great info Jack...I will be asking some questions when I bring it in.

 

[ARtraveler]

A very interesting thread indeed. Glad I am not planning on purchasing a vehicle in that locale. Its dicey here also, but I do have one dealer that I work with and they work with me when it comes to :ani29:. All the car dealerships here like to "play the game" and it pays to know all the tricks in advance.

 

[M109Dreamer]

Yep, have delt with Ride Now in Chandler and Apache as well. Another reason to do all the maintenance I can myself. Sounds like I might have to start tiding town to Sierra Vista. Thats a good 187 mile one way trip from my place.

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