ANOTHER STUPID CUSTOMER CALL

[Netminder]

I work in desktop support in IT for the Canadian gov't. A lot of my younger co-workers complain that clients do not have a clue. Me I learned this stuff later in life and was not born with a mouse in my hand, and try to make the clients feel that they have learned something after I have shown them a solution. I find client services is greatly lacking these days, most times I would rather deal online as I find it better there. There is a reason we are in our professions and should be happy to provide our knowledge to the clients, so they come away with a good feeling. No they are not always right, but at least we can make them feel like they have been treated well. JMHO.

 

[ofdave]

And of course Ron none of us on this forum are ever like the above individuals with inane questions; RIGHT

and better yet, none of us on this forum ever have inane answers either, right?

 

[Bob Denman]

These calls always make for the best dinner table stories!

 

[JKMSPYDER]

CUSTOMERS

Hearing stories like this makes me proud that we have site sponsors like Lamont, Spyderpops, Reggie at TricLed, BajaRon and many others. I am a rudimentary Spyder mechanic and have called various sponsors from time to time to ask questions about what product I need or how to install it. I have always been treated courteously and have never been made to feel stupid. All the sponsors I have dealt with have been top notch. I have even called Joe Meyer at Squared Away with questions about my Spyder that had nothing to do with alignment. He was always helpful and never acted like I was bothering him. I wish all retailers were like our sponsors.

 

[Bob Denman]

Amen, and Halleluiah! :clap: :2thumbs:

 

[SPECTACUALR SPIDERMAN]

The customer IS always right. Even if they're not, that's how we are supposed to make them feel in the end so that we make sure they come back.
I've encountered lots of servers and business owners who make it a confrontation from the get go and so those are the places I just don't come back to.
My motto as a customer service rep is "treat others the way you'd like to be treated". It has saved me lots of frustrations and close my day feeling good about myself.
My own boss calls customers stupid after they hang up, I have taken calls from people complaining about the way my boss treated them. :shocked:
I'm not trying to lecture any one. Just my two cents.

tell me how would you talk to a person who when asked how he knows it is the right front wheel vibrating he answered
that he would sit on the hood when driving and had me go to his car to ask the car what was wrong? i had customers
who witnessed this and yes i went outside to talk to his car, please jcaburto tell me how you would handle that.

P.S. i never have a problem answering a question or asking i just would like people to answer me. I try to only
ask yes, no or i don't know questions to make it easy and like a previous posting i had people say No when
they mean Yes, vise a versa and are afraid (i guess for fear of their life) to say i don't know.

 

[SPECTACUALR SPIDERMAN]

Update, customer who didn't know what wheel it is just sent photo with center cap on wheel, it says very very
clearly "sport edition" yet the guy said he had no idea. Can someone tell me how you can get a drivers license
when you can not read?

 

[MR. H1956]

I thought you were da wheel man. Sorry, I got that confused with the best rim job.

I really want to say something so bad about that comment but I'll get kicked off of here if I do. But I can't stop giggling to type it. Sorry my mind went dirty and South all the sudden.

 

[MR. H1956]

Update, customer who didn't know what wheel it is just sent photo with center cap on wheel, it says very very
clearly "sport edition" yet the guy said he had no idea. Can someone tell me how you can get a drivers license
when you can not read?

They pass them out like candy at the DMV. Did he need an interpreter when he called or could you half way understand him.

 

[SPECTACUALR SPIDERMAN]

They pass them out like candy at the DMV. Did he need an interpreter when he called or could you half way understand him.

the problem is he spoke english clean, no accent, that is the scary part.

 

[wyliec]

I really want to say something so bad about that comment but I'll get kicked off of here if I do. But I can't stop giggling to type it. Sorry my mind went dirty and South all the sudden.

He did say it, and that's why I brought it back up. I thought it was hilarious when he said it/typed it. I can't remember if he said it was on his business card, or someone elses.