Hi all,
After purchasing my 2014 RT-L in September, I did a bunch of winter farkles and now have a CB issue that the dealer can't solve (yet!). From the beginning...purchased bike in September. Added Ron bar/links and TricLed foam grips and rode it till winter settled in. Put about 2600 miles on it, all was great. Over the winter, I added the following items: TricLed 3rd/4th running/brake lights, Custom Dynamics high-mount running/brake light, TricLed mirror mount turn signals, Russell Day-Long seat, BRP trailer hitch & wiring harness, BRP CB & entertainment harness. Everything worked fine, and I put about 100 miles on a post-winter shakedown cruise.
All was well, until I went on my first group ride of the year. After using the CB, the VSS light came on, followed by the check-engine light and the bike going into limp-home mode. I pulled over, shut the bike off, restarted it and all was well until I used the CB again, then the same VSS/check-engine/limp-home situation. I could receive on the CB just fine. The push-to-talk (PTT) button seemed to cause the problem. During this time, I was using an EdSets headset, which seemed to work fine. No passenger headset was used.
After getting home, I searched this site and found out about problems with the 2014 RT's and certain CB's. As far as I could find, the problem CB's had part #'s 219400145 & 219400532. I took the bike to my dealer and explained the situation (including that I knew of the previous CB problems) and figured they'd take care of the problem. A few days later, they called and said my CB and entertainment harness were being replaced as part of a recall. Took almost another week to get the parts and install them. Picked the bike up and took it home (all trips to & from dealer were trailering the bike). Got the bike home and took it for a ride...made it 4 miles before the SAME EXACT PROBLEM re-occurred (again only when using the PTT button on the CB), and as a "bonus", there's a horrible squeal in my headset when transmitting. Shut off and restarted the bike, took it home, and re-tried the CB PTT, same squealing and VSS/check engine/limp-home. Tried my wifes helmet which has a J&M headset...no squealing but same VSS/check engine/limp-home issue. Curious as to what they replaced, I checked the repair order. The entertainment harness they installed was part # 219400610, and the CB was part # 219400611. I compared those part #'s with the ones I bought in October...yup, SAME part numbers!! Trailered it back to the dealer (one hour each way), NOT happy and let them know it.
That was Wednesday. As of today (Friday), they said their tech took everything that he had replaced apart, checked all connections, re-assembled it, and no change. They're stumped, and don't know what to do, so they tell me they've "opened a case with BRP". I asked them what that means, and they said they posted the problem on BRP's dealer website and are waiting for a reply. I asked when I could expect an answer as to what will happen next, and was told I'd get a call back in 20 minutes. No call by end of business Friday (3 hours later).
Needless to say, I'm quite frustrated, and was wondering if anyone might have any insight into my problem. For what it's worth, I took a picture of the label on the first CB when I installed it, it read "NTouch CB, P/N 710 004 021, 20141015, S/N001074.
Thanks in advance!
Gene
After purchasing my 2014 RT-L in September, I did a bunch of winter farkles and now have a CB issue that the dealer can't solve (yet!). From the beginning...purchased bike in September. Added Ron bar/links and TricLed foam grips and rode it till winter settled in. Put about 2600 miles on it, all was great. Over the winter, I added the following items: TricLed 3rd/4th running/brake lights, Custom Dynamics high-mount running/brake light, TricLed mirror mount turn signals, Russell Day-Long seat, BRP trailer hitch & wiring harness, BRP CB & entertainment harness. Everything worked fine, and I put about 100 miles on a post-winter shakedown cruise.
All was well, until I went on my first group ride of the year. After using the CB, the VSS light came on, followed by the check-engine light and the bike going into limp-home mode. I pulled over, shut the bike off, restarted it and all was well until I used the CB again, then the same VSS/check-engine/limp-home situation. I could receive on the CB just fine. The push-to-talk (PTT) button seemed to cause the problem. During this time, I was using an EdSets headset, which seemed to work fine. No passenger headset was used.
After getting home, I searched this site and found out about problems with the 2014 RT's and certain CB's. As far as I could find, the problem CB's had part #'s 219400145 & 219400532. I took the bike to my dealer and explained the situation (including that I knew of the previous CB problems) and figured they'd take care of the problem. A few days later, they called and said my CB and entertainment harness were being replaced as part of a recall. Took almost another week to get the parts and install them. Picked the bike up and took it home (all trips to & from dealer were trailering the bike). Got the bike home and took it for a ride...made it 4 miles before the SAME EXACT PROBLEM re-occurred (again only when using the PTT button on the CB), and as a "bonus", there's a horrible squeal in my headset when transmitting. Shut off and restarted the bike, took it home, and re-tried the CB PTT, same squealing and VSS/check engine/limp-home. Tried my wifes helmet which has a J&M headset...no squealing but same VSS/check engine/limp-home issue. Curious as to what they replaced, I checked the repair order. The entertainment harness they installed was part # 219400610, and the CB was part # 219400611. I compared those part #'s with the ones I bought in October...yup, SAME part numbers!! Trailered it back to the dealer (one hour each way), NOT happy and let them know it.
That was Wednesday. As of today (Friday), they said their tech took everything that he had replaced apart, checked all connections, re-assembled it, and no change. They're stumped, and don't know what to do, so they tell me they've "opened a case with BRP". I asked them what that means, and they said they posted the problem on BRP's dealer website and are waiting for a reply. I asked when I could expect an answer as to what will happen next, and was told I'd get a call back in 20 minutes. No call by end of business Friday (3 hours later).
Needless to say, I'm quite frustrated, and was wondering if anyone might have any insight into my problem. For what it's worth, I took a picture of the label on the first CB when I installed it, it read "NTouch CB, P/N 710 004 021, 20141015, S/N001074.
Thanks in advance!
Gene
