Alignment time - got a Surprise on the bill!

[LALoner]

I bought my 2024 F3S from Louisiana Power Sports in Bossier City LA. After 2700 miles, I noticed that the handlebar was between 3 & 5 deg. off when going straight. The left bar would be ahead of the right. Perhaps I was just unaware of the offset or, I had hit a pothole, and it shifted. (I don't know) In any event, I took the bike in to have the front end aligned. Today, I went to pick it up and was prepared to fork over BIG BUCKS as maint. is $135.00 per hour.
Got the bill with $0.00 due. Surprised! You bet. Asked about it to be sure and was told there was no charge since I bought the bike from them and It "could have been" off since I got it.
To say I am very satisfied and in the future will give them any business needed is a given.
I am one happy camper.

 

[Woodaddict]

Do they have the ROLO laser system? This the best and most accurate

 

[Jetfixer]

It's nice to hear about a dealer doing the right thing for a change!

 

[Little Blue]

Well, that is definitely a wonderful surprise. I have been able to get special deals for my Spyder.
Every Dealer has the power to make things happen.
Some just don't. Thankfully some are very happy to serve you.

 

[Johndeeredoo]

Well do remember it a 2024, and still under warranty, I took my 2024 RT in for the 3000 mile service, and had them check the alignment, and is was a warranty charge of $0.00.

 

[broderp]

My dealer is falling behind in the customer service/satisfaction category. Because of the forum, I realized my Spyder (2023, bought Nov. 2023 - so under warranty) has a belt that is out of alignment/out of spec. I had to argue with the dealer to cover it. I had less than 100 miles on it when they inspected it.

I now have a handlebar vibration. Alignment should have been checked like my belt - before it was sold to me. I have no confidence they will consider tire balance/bad tires or alignment warranty issues.

They wanted to put the belt alignment off until the 3000K check; and to charge me for the adjustment. I was told BRP would not cover belt alignment under warranty. They said that would "eat the cost" (.60 hours) only after I said stated "so you're telling me that it's "buyer beware" when I buy a new and I should have caught it and made it a condition of purchase?" I'm not sure they get my business for the 3k check at this point. I need to look at what's done and ask some hard questions - mostly who else in my area can do such critical tasks.

Consider yourself lucky your dealer cares.


:cheers: