CyncySpyder
Teddys favorite human
I did a search & found this, can't say 100% its correct, but can't hurt to try
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4th time back to the dealer since I bought my RT in October
- Thread starter Mattman
- Start date
kyspyder
New member
First of all, the gentleman's name is CARLO Viola. He can be reached via e-mail @ [email protected]
His voice mail may also be reached by telephone @ 819-566-3035. He will call you as soon as he can.
Carlo has been extremely helpful to a number of folks with varying questions and/or problems including myself.
Carlo is a dedicated professional and will treat you with respect, courtesy and efficiency.
I would suggest that you try to do the same with him when discussing your problem, even though you are frustrated.
Carlo is truly trying to help all of us!!!
KYSPYDER
His voice mail may also be reached by telephone @ 819-566-3035. He will call you as soon as he can.
Carlo has been extremely helpful to a number of folks with varying questions and/or problems including myself.
Carlo is a dedicated professional and will treat you with respect, courtesy and efficiency.
I would suggest that you try to do the same with him when discussing your problem, even though you are frustrated.
Carlo is truly trying to help all of us!!!
KYSPYDER
stillriding
happy old fart
CyncySpyder
Teddys favorite human
Best of Luck & Keep us informed
Just know, it may take him a few days or so for him to get into touch with you. I've found that he usually tries to get as much info from BRP & the dealers about your issue, before he makes contact, so he knows whats going on. Just know, once he does get involved, usually good things start to happen. Hoping for a good outcome for you
ray:
Just know, it may take him a few days or so for him to get into touch with you. I've found that he usually tries to get as much info from BRP & the dealers about your issue, before he makes contact, so he knows whats going on. Just know, once he does get involved, usually good things start to happen. Hoping for a good outcome for you
ray:They may have found the fix!
Just got off the phone with my dealer. Apparently BRP has a fix coming for my repeated throttle body issues. They have to do something to the electronics in addition to the replacement or something. All above my head but they feel pretty confident that this will resolve my ongoing problems. Hopefully I'll be back to riding by next weekend!
Just got off the phone with my dealer. Apparently BRP has a fix coming for my repeated throttle body issues. They have to do something to the electronics in addition to the replacement or something. All above my head but they feel pretty confident that this will resolve my ongoing problems. Hopefully I'll be back to riding by next weekend!
Fixed!
BRP came through and the dealer was great. When they knew that I was going to miss a weekend of great riding weather, they let me run around on their demo Spyder to get my fix in. Although I was frustrated to have to go through this, I think that the dealer and BRP did as much as could reasonable be expected and then some. I even got a call from BRP apologizing. Hopefully this is my last trip to the dealer for a while except to by stuff.
BRP came through and the dealer was great. When they knew that I was going to miss a weekend of great riding weather, they let me run around on their demo Spyder to get my fix in. Although I was frustrated to have to go through this, I think that the dealer and BRP did as much as could reasonable be expected and then some. I even got a call from BRP apologizing. Hopefully this is my last trip to the dealer for a while except to by stuff.
SporterSpider
New member
I have had my RS since May of 2011 and it went down on me at about 300 mi. but I think it was rider error. Since then it has been faultless. I just got back from the Moonshine Lunch Run, and it rained ( some times real hard) all the way home and it didn't skip a beat. It tells me a lot about the reliability of my RS. I am well pleased with it. I hope you get your Spyder fixed soon. Ride Safe & Long.
scooterexpress
New member
mattman have you been going to cowtown in ft-worth if so i'm sorry i was just there for a t.b. replacement and they refused to give me the latest and greatest update i had to take it to grandbury they were most curtious and helpful they listened to me and it fixed my problem.
CyncySpyder
Teddys favorite human
Great to hear they finally got you fixed up right
Miles of Smiles
:yes::2thumbs::yes:
Now get out there and enjoy the
Miles of Smiles :yes::2thumbs::yes:
CyncySpyder
Teddys favorite human
Forrest, didn't you hear, they repealed "Don't ask, Don't tell."
:dontknow::lecturef_smilie::cus::lecturef_smilie::dontknow:
:dontknow::lecturef_smilie::cus::lecturef_smilie::dontknow:North Texas Yamaha in Lewisville. They were great. Most dealers are easy to buy from but show their true colors when you have a problem. NYT was responsive and persistent in getting BRP to help out. Very happy with my dealer!
scooterexpress
New member
ok this is where i bought mine too brad,corey,troy all very nice people i have my maintence contract with them also,going in there this a.m. for my 3k ml oil change and whatever else they have to do at this mark. hope to meet you at spyderfest.
punji
New member
Is Carlo back???
Didn't I read on this board recently that Carlo parted ways with BRP? Seems I recall Lamonster among others say that he had personal business to attend to....
Didn't I read on this board recently that Carlo parted ways with BRP? Seems I recall Lamonster among others say that he had personal business to attend to....
Pennyrick
New member
Don't believe he left BRP... just took some personal time off.
His duties are being handled by Chrystelle LaChance who can be reached at 819-566-3446. She has been very, very helpful to a number of folks over the past month or so including me.
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