Maplehawk
Member
Mine does show handoff to BRP however still no sound
-
There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
2024 RT new issue - music going silent once the bike starts!!
- Thread starter Maplehawk
- Start date
Mine does show handoff to BRP however still no sound
Had something similar once, bike went into Radio mode which I never, ever use. Couldn't figure out how to switch it while riding so just left the sounds off. After I stopped and then came back for next leg of ride, everything was fine and haven't seen it since. I have almost 1,000 miles on it now and the BT music from my iPhone has worked fine except for that one time.
Hopefully the 2.1.x update with ACP might fix some of these little gremlins too whenever it eventually gets released for real.
Hopefully the 2.1.x update with ACP might fix some of these little gremlins too whenever it eventually gets released for real.
Maplehawk
Member
So dealer has no clue as to the issue. They contacted BRP and they also have no idea how to fix the issue. Dealership loaned me a brand new RTL same as mine, however i will be picking up my own bike tomorrow fixed or not and then we will have to see how we proceed with a bike that they do not know how to fix. I asked for a trade-in value on a Honda Goldwing DCT and although the cost new for either is very similar due to my Spyder being used it would cost me another $9500 which i don't have. I have no faith in BRP after this fiasco
DarkHorse2160
New member
Same bike, same issue. It was bad enough that ACP wasn't operational when I got the bike, but now I can't listen to anything except the radio.
What really made me mad was that I had to tell my dealer that ACP wasn't active on any of the 2024 RTL's that they're selling. They'd been selling them for months and didn't have a clue. SMH...and my fist!
What really made me mad was that I had to tell my dealer that ACP wasn't active on any of the 2024 RTL's that they're selling. They'd been selling them for months and didn't have a clue. SMH...and my fist!
Johndeeredoo
Member
Same here, I can only listen to my radio, plus I can’t turn it off.
When I purchased the Spyder, I could listen to music off my iPhone, now it won’t work.
Same thing with my dealer, they had no clue there was an issue with ACP, that it did not work.
I had to read it on this forum that it’s all messed up.
Seen this same issue of BRP not listening to their customers before.
I had a 2014 skidoo snowmobile with premium gauge.
This issue was it did not have handlebar heat at idle. So you had to ride with cold handlebars for a while before they warmed up.
BRP would do nothing to fix this problem except make excuses. SOUNDS FAMILIAR?
Long story short, I found a third -party company on DOOTalk to turn that option ON in the gauge.
It was not a flash or reprogramming, the option just needed to be turned on.
Last edited by a moderator:
I'm picking up my 24 Sea to Sky on Monday. Stopped by dealer to check it out yesterday. Was able to setup my Note 20 through BT and play music with no problem. Problem I'm seeing is after turning off the bike the display stays on for like 10sec and right when is turns off it sounds like the amp is unloading with static than it pops and turns off. Volume was low on bike and BT volume on phone was at max. I did not try the radio to see if it does the same thing. From what i have heard BRP has been working on this new screen setup for 3 years. Not very encouraging.
Maplehawk
Member
My Dealer opened a Case file with BRP. I contacted Customer support @ 1-888-272-922 and they were looked at my case file and said it looked like mine was the only Bike reporting this issue. In order to get results anyone with this issue needs to contact the phone number given and have them log the issue. If they get enough reports, then maybe they will put some urgency into finding a resolution. The person who I spoke to said once the issue was resolved I could apply for compensation for all the time I rode back and forth to the dealer to address this issue along with wasted work vacation days. My closest Dealer is over an hour away from where I live. The Goldwing DST is looking better every day, but the additional $9500 increase in cost due to my Spyder now being considered used is a hard pill to swallow!
Last edited by a moderator:
Johndeeredoo
Member
Well this sounds like BRP, don’t have a clue as to what’s going on with the problem.
They put out the update into the wild for anyone to download, without a select group of testers to find problems and to report back to them about how the update went.
And now I read that we need to call BRP and let them know that we have problems.
Thanks for the post, I will be calling customer support and list all the issues I have so they start a trouble ticket...
Last edited by a moderator:
Maplehawk
Member
So update today from BRP Customer Support to my Dealer
We have several different issues with the new cluster and we are waiting for the big very important update. This update will solve several issues with the new cluster and includes as well the ACP function software. The update will be available in the first week May, they promised us.... Please do not spend more time diag of replacing parts before the update is installed
We have several different issues with the new cluster and we are waiting for the big very important update. This update will solve several issues with the new cluster and includes as well the ACP function software. The update will be available in the first week May, they promised us.... Please do not spend more time diag of replacing parts before the update is installed
DarkHorse2160
New member
Thanks for the update! Hopefully, I can maintain my sanity until they get this figured out.
WRCLVR
Member
/\/\ Great!
So this mimics what BRP said back in October of LAST year - wait for the ACP update! So we all did and guess what, it's crap! I'm guessing the screen was made in China and has sub-contracted parts unknown to BRP, and the Bosch software and firmware aren't playing nice with it, no clue why - but suspect substandard parts from China and crappy code from Bosch...
So this mimics what BRP said back in October of LAST year - wait for the ACP update! So we all did and guess what, it's crap! I'm guessing the screen was made in China and has sub-contracted parts unknown to BRP, and the Bosch software and firmware aren't playing nice with it, no clue why - but suspect substandard parts from China and crappy code from Bosch...
Last edited by a moderator:
racoon
Well-known member
As much as I'd love for Apple CarPlay to work as well on my 2024 Spyder as it does on my 2023 Honda, I'm willing to wait until they fix it, but I am getting annoyed at what appears to be all "it will be in the next update" answers from BRP.
In the meantime, I bought a Garmin Zumo XT GPS and a nice Arkon handlebar mount for it. I want to be able to travel those roads less traveled that I've never been on, and not get totally lost. The GPS is paired to my iPhone and the Sena 3S Plus headset mounted in my helmet, and I am happy with the way they work together.
And yes, I have frequently been accused of being an Apple Fanboy.
The only annoying thing I have yet to figure out is that every time I power everything on, it tries to play a song from the music list on my iPhone without me asking it too.
Ain't technology grand! And I'm allowed to mock technology, as I'm a retired IT professional. :joke:
In the meantime, I bought a Garmin Zumo XT GPS and a nice Arkon handlebar mount for it. I want to be able to travel those roads less traveled that I've never been on, and not get totally lost. The GPS is paired to my iPhone and the Sena 3S Plus headset mounted in my helmet, and I am happy with the way they work together.
And yes, I have frequently been accused of being an Apple Fanboy.
The only annoying thing I have yet to figure out is that every time I power everything on, it tries to play a song from the music list on my iPhone without me asking it too.
Ain't technology grand! And I'm allowed to mock technology, as I'm a retired IT professional. :joke:
Last edited by a moderator:
Maplehawk
Member
Not sure what to think. My Bluetooth worked for 6 weeks before it quit, so I don't see how it's related to the Software Update? Personally, for me, if this software update does not fix my Bluetooth issue and allow ACP to work, then I will be unloading the Spyder for a Honda Goldwing Tourer DCT. I'm new to BRP and quite frankly, having read all the horror stories from previous years, I have little faith in them. Lying to customers (which they did to me) and failing to keep customers informed shows no respect for their customer base or dealerships. Sorry for the rant, I'm so over this bull****!
Last edited by a moderator:
Glad to see I am not alone. Picked up my 24 RTL on Tuesday, 4/30. Couldn't get the radio to work on the ride home but, no big deal. I thought I just needed to read the manual. Got home and realized the output was set to headset. Changed to speakers and the radio worked. Turned off the Spyder. Dealer called to let me know my helmet comms had arrived. Paired my Android phone to the Spyder, launched Pandora no music. Looked like it was playing but, nothing from phone or spyder. Volume wide open on phone and Spyder. Switched to radio, nothing. Oh well, drove down to dealer. In the dealer parking lot, I stopped to back in to a parking space. Spyder would not go in reverse, it shifted to neutral and then it would not go into first or reverse. Pushed to a spot and turned off, turned back on. Radio came on loud for a second or two then dropped down real low. Spyder would then shift into reverse. Told the dealer and they said try a new battery. I said, you try a new battery. 
They took it back to service and removed the battery and they realized they didn't have a battery in stock. So, I got my comms and headed home. HEY!!! My radio works. Listened to the radio for about an hour. Got home, paired comms and spyder and was finally able to get Pandora in my helmet....once, and tried to call my wife from the headset. Now, no more radio again or pandora. Shifting issue hasn't returned at least.
They took it back to service and removed the battery and they realized they didn't have a battery in stock. So, I got my comms and headed home. HEY!!! My radio works. Listened to the radio for about an hour. Got home, paired comms and spyder and was finally able to get Pandora in my helmet....once, and tried to call my wife from the headset. Now, no more radio again or pandora. Shifting issue hasn't returned at least.
Last edited:
Glad to see I am not alone. Picked up my 24 RTL on Tuesday, 4/30. Couldn't get the radio to work on the ride home but, no big deal. I thought I just needed to read the manual. Got home and realized the output was set to headset. Changed to speakers and the radio worked. Turned off the Spyder. Dealer called to let me know my helmet comms had arrived. Paired my Android phone to the Spyder, launched Pandora no music. Looked like it was playing but, nothing from phone or spyder. Volume wide open on phone and Spyder. Switched to radio, nothing. Oh well, drove down to dealer. In the dealer parking lot, I stopped to back in to a parking space. Spyder would not go in reverse, it shifted to neutral and then it would not go into first or reverse. Pushed to a spot and turned off, turned back on. Radio came on loud for a second or two then dropped down real low. Spyder would then shift into reverse. Told the dealer and they said try a new battery. I said, you try a new battery.
Did your ACP work?
Not sure. I have an Android. I may try with the wife's iphone one day.
Ok, thanks!! Please let us know!
Similar threads
