OlJim
Member
Are the dealers not informing customers that ACP does not work?
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2024 RT Ltd display shuts off - back to dealer!
- Thread starter JB62
- Start date
Are the dealers not informing customers that ACP does not work?
Honestly I don't think the dealer's have any clue about whether it works or it doesn't. I went back and let my dealer know it doesn't work so they can inform any other buyers before they waste time trying to make it work.
I have a problem with my wife's 2023 Spyder R/T display. It is similar to this thread, but her display one day suddenly became smaller than it should be. I was riding her Spyder (300 miles on it) and stopped for gas. When I restarted the bike, the display came on as normal, but then went off and came back on in dark mode. That was fine, but there is a gap of dead pixels about one half inch between the left and right lateral displays, and a 1/2-inch gap below the two displays. I know for a fact the display was displayed on the entire 7.8" display and had no dead pixel (black) area beforehand. I took it to the dealer and was told their other models acted the same way so there was nothing wrong with my Spyder. On page 43 of the manual (which I showed them) it clearly shows the entire display in use. I know it was not like this when I purchased it. The next closest dealer is 50 miles away so I would rather not take it there, but I may have to. I even called BRP Can Am and spoke to a very nice woman on the phone, but she could not tell me if that is expected behavior or not. Has anyone heard of this? I found this same issue on another forum, but there was never an outcome on that post, so I hope someone can help me here. My wife is okay with the display, but I am not. I bought it for her and expect it to work the way it did when I bought it.
I know the picture is hard to see, but there is definitely a 1/2-inch gap between and below the lateral displays.
I know the picture is hard to see, but there is definitely a 1/2-inch gap between and below the lateral displays.
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It also looks like the top of both of those lateral displays has been chopped off!! Don't those 'dials' usually go further than that?! :dontknow:
Peter, That is exactly my point. When I bought the bike the display was completely full. One day the left and right lateral displays became smaller and do not meet in the middle. This is page 43 of the manual showing a working display;
As you can see the screens meet in the middle and at the bottom.
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Snowbelt Spyder
Well-known member
For smg323 - Don't know if you'll ever get back to this thread, but I'll answer it with pictures and send you a PM letting you know. Maybe someone else is curious, too.
I respect that you believe you saw what you believe you saw. However, the display can't meet in the middle. There's just no display in the middle. Unfortunately, that screen grab you made from your manual, has been used by BRP since 2018. I think it is an artists rendition.
Under adequate lighting with the display off - you can see that there are two distinct displays separated by a divider in the middle. They are not dead pixels, as you put it. And it is not one, continuous display. With the display in Dark Mode as well as Light Mode, it shows that this is simply the internal separator between the left and right displays.
My display looks just like yours. And also, if you turn on the keys on the leftovers on the sales floor at the dealer, their display will also look like yours. And using Google and Bing, any actual photo or video that I found of the 7.8" display, also looks the same. The only cure for this display is a 2024 RT. Sorry.
I respect that you believe you saw what you believe you saw. However, the display can't meet in the middle. There's just no display in the middle. Unfortunately, that screen grab you made from your manual, has been used by BRP since 2018. I think it is an artists rendition.
Under adequate lighting with the display off - you can see that there are two distinct displays separated by a divider in the middle. They are not dead pixels, as you put it. And it is not one, continuous display. With the display in Dark Mode as well as Light Mode, it shows that this is simply the internal separator between the left and right displays.
My display looks just like yours. And also, if you turn on the keys on the leftovers on the sales floor at the dealer, their display will also look like yours. And using Google and Bing, any actual photo or video that I found of the 7.8" display, also looks the same. The only cure for this display is a 2024 RT. Sorry.
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Johndeeredoo
Member
I just picked up my 2024 can am spyder RT last night, and today, just started to set up apple car play, only noticed that the icon did not show up.
I called my dealer and talked to service, and they told me that BRP knows there is a problem and there working on and it should be ready in a couple of weeks.
It would have been nice if the salesman and/or the service manager would have told me that Apple car play was not installed on the Spyder.
I guess I should have checked HERE first.
Nice reading that I am not the only person with this problem.
I called my dealer and talked to service, and they told me that BRP knows there is a problem and there working on and it should be ready in a couple of weeks.
It would have been nice if the salesman and/or the service manager would have told me that Apple car play was not installed on the Spyder.
I guess I should have checked HERE first.
Nice reading that I am not the only person with this problem.
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Yeah it definitely is not enabled at this time. I hope it comes sooner than later since that's one of the reasons I waited for the 2024 and paid the extra coin.
Johndeeredoo
Member
After reading this thread, and having issues with my 2024 Spyder RT not connecting to my iPhone and my Wi-Fi at home, I decided to check out my battery.
It does have the Haijiu battery.
I did three load tests on the battery, and it load tested with in spec. for that CCA battery. I later charged the battery and it's been fine so far. It still remembers my iPhone and my Wi-Fi, but it just takes a while to connect to my Wi-Fi...
It does have the Haijiu battery.
I did three load tests on the battery, and it load tested with in spec. for that CCA battery. I later charged the battery and it's been fine so far. It still remembers my iPhone and my Wi-Fi, but it just takes a while to connect to my Wi-Fi...
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WRCLVR
Member
I just talked to BRP Customer Service today re the issues on my 2024 Sea to Sky with similar issues for the screen, heated grips error, and now ABS code. They have assigned a senior tech to the case to help the dealer. Part of the conversation was the lack of Apple CarPlay. I was told by the rep that the ACP and screen update will now be first or second week of April ...probably..lol
I looked thru this thread and found something that indicated the licensing for ACP still needed working out by BRP... I'm betting that is why it doesn't work until the upgrade that allows that to happen. Also, the screen errors of going blank are supposed to be in the ACP update too. According to the BRP rep anyway...
We'll see, I guess...
I looked thru this thread and found something that indicated the licensing for ACP still needed working out by BRP... I'm betting that is why it doesn't work until the upgrade that allows that to happen. Also, the screen errors of going blank are supposed to be in the ACP update too. According to the BRP rep anyway...
We'll see, I guess...
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WRCLVR
Member
What do you guys think of this battery? I put one of them in my 2019 RTL in Jan 2023. Bike is now gone but that battery spun it over very well. It was a 12 V AGM type BS with 350 CCA and 21aH. And it had the correct cutout on the top for the Can Am Spyder hold down. Fit like a glove with the factory hold down.
I bought it from Batteries Plus. Comes with a 12-month free replacement warranty.
It was way better than the factory unit in my 2023 Sea to Sky... I'm thinking I should replace that one proactively...
https://www.batteriesplus.com/productdetails/cyla24hlbsxta
I bought it from Batteries Plus. Comes with a 12-month free replacement warranty.
It was way better than the factory unit in my 2023 Sea to Sky... I'm thinking I should replace that one proactively...
https://www.batteriesplus.com/productdetails/cyla24hlbsxta
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Yep, keep hearing "in the next 2 weeks" now for nearly a month and a half. I wouldn't put any money on the fact it'll be out by the first or second week of April either at this point. If I had known I was going to be getting a Spyder without ACP, I would have saved a *boatload* of money by buying a leftover 2023. ACP is the only reason I paid the extra cash and waited so long for a 2024.
WRCLVR
Member
I passed up a 2023 Sea to Sky for this 2024 Sea to Sky. Really regretting that decision as we have a 2023 Sea to Sky already and have zero problems with it. In any case, since it's at the dealer, the ACP enable (not gonna call it an update, as it isn't! It's just never been enabled!) will be performed by them not OTA. After they fix all the other stuff etc.
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