2013 Heat Recall Extra Expenses

[rick_w]

Just a warning for anyone that has any type of modifications on their 2013 RT and that has the Heat Recall performed.

BRP will not reimburse the dealer for any type of time taken to remove or modify any extra wiring or accessories that are on the bike. You the customer are 100% responsible to the dealer for that time.
We have extra items installed and wiring that needs to be removed or slightly modified for access for the heat modification. We were notified by the dealer that they basically want a blank check. They are not sure how much time it will take to remove, or modify some of the extra wiring like the extra fuse block, wiring for the GPS, turn signals, etc.. They called BRP and I also put in a case. T
he response from BRP is that they will not pay the dealer for removal, pulling aside and reinstallation of anything on the bike that was extra after it left the factory except items installed that were heat related.

We really did not expect a bill to go along with our Heat Warranty Recall.

Has anyone else had this nice experience?

 

[cuznjohn]

i make it a habit to put plugs on anything i install extra on the bike. but in a way i can see the dealer wanting to get paid for his time. you have to figure the recall work is not making the dealer rich, so any other work he has to do he wants to get paid for. sorry you got hit with a bill

 

[Bob Denman]

If the dealer isn't getting reimbursed by BRP for removing stuff that you added to your bike; why should they do it for free? :dontknow:


...And why should BRP pay for it? :dontknow:

 

[Cruzr Joe]

If the dealer isn't getting reimbursed by BRP for removing stuff that you added to your bike; why should they do it for free? :dontknow:


...And why should BRP pay for it? :dontknow:

I have to agree, you should have expected the extras would cost you money or removed them prior to the dealer getting the Spyder for the update, it's only fair.


Cruzr Joe

 

[gypsy_100]

If the dealer isn't getting reimbursed by BRP for removing stuff that you added to your bike; why should they do it for free? :dontknow:

...And why should BRP pay for it? :dontknow:

I have to agree, you should have expected the extras would cost you money or removed them prior to the dealer getting the Spyder for the update, it's only fair.

Cruzr Joe

Not what you want to hear but it's standard procedure on any bike work. Often people will add all kinds of wiring and accessories and do a great job but never consider the fact the some part buried underneath all their additions might have to be removed some day. Lots of extra work for the tech, made worse by the fact that he probably doesn't have the instructions that came with the accessory or have knowledge of how it's wired or how the owner wired it.

 

[bluestratos]

I put disconnects at every location so the dealer can simply unplug to gain access to any module. Anything left behind is mounted to the chases and need not be removed (ie. amp, fuse block)

 

[rick_w]

I put disconnects at every location so the dealer can simply unplug to gain access to any module. Anything left behind is mounted to the chases and need not be removed (ie. amp, fuse block)

Anything that is disconnected even with quick disconnects that takes any time whatsoever is being charged. Everything has disconnects, but takes time to remove or pull back and put back afterwards.
I have no problem with normal service that is required or repairs, everything on the bike is set up for that. This is not normal service or repair.
We do expect the dealer to get reimbursed or paid for time spent. We are happy that the issue with the heat is being taken care of.

 

[tigerdr]

Dealer and BRP are doing right.

:lecturef_smilie:

 

[jcthorne]

Its pretty standard across the industry. Have run into it myself in the automotive side too.

On the heat recall, my heat mods already had done much of the disassembly work saving the mechanic time, so there were no complaints.

Its unfortunate but the way things work. Manufacture pays to repair the bike they sold, not what you modified it into. Work with your dealer, if the extra time is minimal, there should not be much if any charges.

 

[Chupaca]

Standard dealer shop charges..

they should, however, let you know and give you the option to remove those items yourself. If you choose for them to do the work they should let you know how much it will be...:thumbup:

 

[daviszoo1]

consideration

I feel your pain, had BRP made their product properly in the first place (I truly feel had BRP not been pushed into the recall no action would have been taken) my reasoning being with the responses we the consumer had to deal with when all the while BRP knew they had had a problem and did their level best to put up a smoke screen not admitting to the issue. We have an email from BRP stating that the reason for the canister filling up was shifting at rpm's under 4000. Thus the purge valve could not open properly. Sorry for my ranting but in my business I make a mistake I must make it right....I have read that BRP will not pay for any labor in the process of fixing the heat issue (wrapping exhaust pipes,adding heat insulation etc.)..Our 2013RT has not been in for the modification yet. I understand the dealer needs to collect on his labor. This is where I feel that BRP should deal with each customer on a one on one basis on these issues. Again had the Spyders been produced properly we would not be here ranting.

 

[Tazzel]

In some was I agree but remember these people spent a lot of money on these vehicles and most could barely ride them the heat was so bad. After 2 years + of frustration and misery I think BRP and Dealers could be a little more understanding.

 

[DrewNJ]

I can totally understand the dealers and BRP's position. Most DIY work, especially electrical add ons and wiring, is a total hack job. Very few people do real nice electrical work and even fewer use proper materials. I know I wouldn't want to deal with the end users wiring and mods either.

Sent from my SCH-I545 using Tapatalk

 

[finless]

When I did the Tri-Axis handlebar install I got hung up on my lighting wires and what not that ran up to the dash. Hung me up for an hour in total removing and reinstalling the light wires. Since then I have done some things for easier disconnect, etc.

I also have glow lights under the Spyder which I did put on a good set of connectors for easy removal all centrally located.
When I had to take my Spyder in for the Set Screw issue, I had to spend 10 minutes showing the tech about this wiring so they both did not damage it not knowing about it, and would know how to disconnect things. They did not charge me because I spent the time showing him that. He said he loved how I did the install and super easy to disconnect.

Bottom line if you have after market lights and wiring... YOU NEED to show your dealer where and how to do things. I could easily see them trying to get work done and stumbling across this stuff the HARD WAY!

FYI this is one problem with having this stuff installed by someone else and YOU not knowing the details of that! You cannot show your dealer stuff if you yourself do not know "how".

Bob

 

[rick_w]

Without seeing the quality of workmanship on the original poster machine, this could go either way.

If the machine is hardwired or has a sketchy installation, not many people, dealer included like to contend with that.

However, if the installed equipment is properly done with quick disconnects really no time should be charged.

Crimp terminals or a series of wires that must be tagged and removed from a terminal strip do add time, even on a quality installation, and that should not be covered under the warranty flat rate.

Without seeing the machine a good answer is difficult. As for the open checkbook, you may do better asking for an accurate or firm quote. Personally I would say an hours shop rate or less should cover most issues.

All the best with it.

PK

The machine is not hard wired and does not have a sketchy installation on anything. The installations are quite professional, like we would wire for anyone else that purchased parts from us. We sell virtually everything that is installed on our own RT.

The person that called Teresa started off with "there is a lot of stuff on your bike and you are going to pay for us to disconnect" everything". He was not specific, I think he just wanted her to authorize whatever they could get out of her. He had a different story for me.
I had shown them the disconnects on all of the panels and other items when we dropped it off on Saturday.

When I talked to them again this afternoon they could not be real specific on what they really needed. I went over everything with them again, it seemed to be a lot less then what they thought.
I authorized up to 2 hours of extra time which they and I thought was fair. They were quite nice when they found out that I would come in and go over everything with them and help them with anything they needed.
It may have looked somewhat intimidating to them initially, there is a lot of stuff in there.

 

[gkamer]

Wow!

Damn dude, that is one sweet ride. I love the graphics.

[/QUOTE]

 

[jaherbst]

Damn dude, that is one sweet ride. I love the graphics.

[/QUOTE]

Love the graphics/paint. Also my favorite color!

Jack

 

[rick_w]

Damn dude, that is one sweet ride. I love the graphics.

[/QUOTE]

Thanks,
Actually that is Teresa's design and all air brushed by Mike Lamborne of MountainMan Art. Lot of work getting it that way.
If anyone wants mural's or pin striping, Mike of MountainMan Art will be at our shop painting from 7/31 - 8/3. Make an appointment if you need an exact time, he is going to be busy especially on Friday night and Saturday during our Spyder Open House.