2008 se5 RS/Frustrated & Broken Hearted

[Studybaker Bob]

We bought our black & Silver 2008 beloved Spyder the end of May, 2009. Right out of the gate, we started having intermittant electrical problems. We have been through pure hell the whole 1 1/2 years plus, patiently hopefully, hoping & praying that CAN MN Spyder BRP could fix the Spyder from hell, lemon of all lemons, high tech, compurterized, electrictrical night mare. We have been patiently making all of our $275.00 monthly payments, while our Spyder spends months at a time in a CAN AM Spyder BRP service dept, while they have replaced every electrical component, wires, gauges & switches & most, more than once! We have been nice & patient, writing very time consuming, very detailed & itemized letters to Carlo, customer service exectutive manager, & Crystal, customer service person, who works directly for the President of CAN AM Spyder, Mr. Jose Boisjli. We picked up our beloved CAN AM Spyder on 11-17-10 after another 3 1/2 week stay at the CAN AM Spyder BRP service dept., they replaced all electrical, all 3 brake shoes, park brake & dps for the 4th time. It was obvious to me on my cold, short, about 15 mile ride home, that our 2008 se5 r5, CAN AM Spyder demons were alive & well. Our high tech, computerized, electrical night mare, lemon of all lemons, Spyder from hell is jinxed! Our CAN AM Spyder has been in a CAN AM BRP service dept. more days than it has been in our possession, & our possession includes the 5 months that it sits in the garage here in ice cold Minnesota. We wrote again to the President, Mr. Boisjli and the two VP's & explained to them that they can not fix our Spyder, because God knows, they have tried, and that we felt that we deserved another machine, a 2009 se5, RS, straight across, no additional charge, that's beter than throwing more time & money into something that can not be fixed. Crystal's response was that it is not CAN AM BRP's policy to give new CAN AM Spyders away.
So, it seems to us like it is CAN AM BRP's policy that if you are unlucky enough to get one of their lemons of all lemons, a high tech, computerized, electrical night mare that they can not fix, it is your baby now, and CAN AM BRP does not feel your pain & will not stand behind their product. It looks like we are stuck with a machine that we are afraid to leave town in, that we have learned to hate, and we are stuck with $275 payments for anoher 5 years! It appears our only relief is BUYER BEWARE & try to warn everyone that we meet that CAN AM BRP is not an upstanding, ethical company & BUYER BEWARE! Time is running out for us, I am 73 & my wife in her 60's. I am not their R & D guy, research & developement, we are not their guinea pigs. It is time that CAN AM BRP stands up, & gives us the 2009 Spyder straight across. No one buys a new item, pays that much money, goes through all the crap that we have been drug through and are told basically, we've done what we've done, you are stuck with a broken machine. Would you put up with that kind of crap? The stack of paper work, phone calls & negotiations is over whelming!! Thank you, Studybaker Bob

 

[capt jim]

studibaker broken

it is time to hire a international lawyer.

 

[ivanlee]

We bought our black & Silver 2008 beloved Spyder the end of May, 2009. Right out of the gate, we started having intermittant electrical problems. We have been through pure hell the whole 1 1/2 years plus, patiently hopefully, hoping & praying that CAN MN Spyder BRP could fix the Spyder from hell, lemon of all lemons, high tech, compurterized, electrictrical night mare. We have been patiently making all of our $275.00 monthly payments, while our Spyder spends months at a time in a CAN AM Spyder BRP service dept, while they have replaced every electrical component, wires, gauges & switches & most, more than once! We have been nice & patient, writing very time consuming, very detailed & itemized letters to Carlo, customer service exectutive manager, & Crystal, customer service person, who works directly for the President of CAN AM Spyder, Mr. Jose Boisjli. We picked up our beloved CAN AM Spyder on 11-17-10 after another 3 1/2 week stay at the CAN AM Spyder BRP service dept., they replaced all electrical, all 3 brake shoes, park brake & dps for the 4th time. It was obvious to me on my cold, short, about 15 mile ride home, that our 2008 se5 r5, CAN AM Spyder demons were alive & well. Our high tech, computerized, electrical night mare, lemon of all lemons, Spyder from hell is jinxed! Our CAN AM Spyder has been in a CAN AM BRP service dept. more days than it has been in our possession, & our possession includes the 5 months that it sits in the garage here in ice cold Minnesota. We wrote again to the President, Mr. Boisjli and the two VP's & explained to them that they can not fix our Spyder, because God knows, they have tried, and that we felt that we deserved another machine, a 2009 se5, RS, straight across, no additional charge, that's beter than throwing more time & money into something that can not be fixed. Crystal's response was that it is not CAN AM BRP's policy to give new CAN AM Spyders away.
So, it seems to us like it is CAN AM BRP's policy that if you are unlucky enough to get one of their lemons of all lemons, a high tech, computerized, electrical night mare that they can not fix, it is your baby now, and CAN AM BRP does not feel your pain & will not stand behind their product. It looks like we are stuck with a machine that we are afraid to leave town in, that we have learned to hate, and we are stuck with $275 payments for anoher 5 years! It appears our only relief is BUYER BEWARE & try to warn everyone that we meet that CAN AM BRP is not an upstanding, ethical company & BUYER BEWARE! Time is running out for us, I am 73 & my wife in her 60's. I am not their R & D guy, research & developement, we are not their guinea pigs. It is time that CAN AM BRP stands up, & gives us the 2009 Spyder straight across. No one buys a new item, pays that much money, goes through all the crap that we have been drug through and are told basically, we've done what we've done, you are stuck with a broken machine. Would you put up with that kind of crap? The stack of paper work, phone calls & negotiations is over whelming!! Thank you, Studybaker Bob

THAT IS BRP...:helpsmilie:

 

[SpyderDog65]

Wow that makes me SICK to read that I can not believe that ignorant woman actually told you that you were S.O.L. Sounds to me like you have been extremly patient BRP needs to Step up and do the right thing I know they read this Forum. I've been one of the lucky ones my 08 SE5 GS has given me next to no probs since I purchased it in Oct of 08 been in the shop three times two of those times for recall work or warrenty work )

 

[Firefly]

Bummer! I would be beyond upset--- and you are 100% correct in wanting a swap for another machine. BRP needs to make this right for you!

I know that BRP can do this - as it HAS happened for others.

Might want to check MN Lemon laws....

Keep us posted and keep fighting for what is right!

 

[AMTJIM]

I had very similar experiences with my '08, I had to exercise the lemon law here in AZ. My '09 is completely different, I just can't believe they were from the same company.

 

[musicarcade]

Bummer! I would be beyond upset--- and you are 100% correct in wanting a swap for another machine. BRP needs to make this right for you!

I know that BRP can do this - as it HAS happened for others.

Might want to check MN Lemon laws....

Keep us posted and keep fighting for what is right!

:agree:

Good luck! I hope the BRP elves are reading and give you a nice Christmas present.

 

[DragonLorD]

BRP

this is BRP, i am truly sorry for your experience but not surprised at all
i hope that this rumour about some big Japanese bike manufacturer is coming with reverse trike - like Spyder on the market will be true and they are checking this forum and listening us all with our good and bad experiences and requests. Once there is another reverse trike from reputable manufacturer with specs and options we are looking for with same or lower price that might be a start of the end of Spyder's history.
Now don't get me wrong, i love my Spyder to bits, i even understand all it's technical problems - it is one of a kind in mass production but once you own it you are in a battle with BRP and that i can't forgive nor forget nor accept.
Ingeneers worked hard for almost a decade to develop this amazing concept, investors and shareholders spent fortune on Spyder project and it all is going to end in dust of history because of nonexisting efficient Customer Care, - unless they deliver very very fast. But after 3 years on and no improvement , i doubt it.

 

[Lamonster]

this is BRP, i am truly sorry for your experience but not surprised at all
i hope that this rumour about some big Japanese bike manufacturer is coming with reverse trike - like Spyder on the market will be true and they are checking this forum and listening us all with our good and bad experiences and requests. Once there is another reverse trike from reputable manufacturer with specs and options we are looking for with same or lower price that might be a start of the end of Spyder's history.
Now don't get me wrong, i love my Spyder to bits, i even understand all it's technical problems - it is one of a kind in mass production but once you own it you are in a battle with BRP and that i can't forgive nor forget nor accept.
Ingeneers worked hard for almost a decade to develop this amazing concept, investors and shareholders spent fortune on Spyder project and it all is going to end in dust of history because of nonexisting efficient Customer Care, - unless they deliver very very fast. But after 3 years on and no improvement , i doubt it.

Just like their snowmobiles, ATV's and watercraft right? I don't think the Japanese or anyone else is going to kill the Spyder, it may make them step up their product line and support but there are players in every market that BRP is in and they have held their own just fine.

I don't know what the whole story is here but from hearing the one side it does sound bad. I do know there are at least two sides to every story and we'll never hear the other side. I just hope they can work this out so that the customer is happy again.

 

[DragonLorD]

Just like their snowmobiles, ATV's and watercraft right? I don't think the Japanese or anyone else is going to kill the Spyder, it may make them step up their product line and support but there are players in every market that BRP is in and they have held their own just fine.

I don't know what the whole story is here but from hearing the one side it does sound bad. I do know there are at least two sides to every story and we'll never hear the other side. I just hope they can work this out so that the customer is happy again.

you have a Fair point here i admit but i still can't see non-sense in mine and more to say my very own experience - very bad experience
......but still love my Spyder
.....am i satisfied with BRP's customer care? - no!!! -doesn't exist
........speaking for myself - if there is an option between Spyder or same from let's say Honda i will go for Honda and only because my personal experience with BRP as a customer so far and would never wish anything bad to BRP even after how i've been treated

.....and get back to your point, you know best what the whole story is, you know both sides of the story better than anyone on the Globe. You know top people from BRP and you own this website and read all threads and know many Spyder Ryders personaly, you are Spyder Guru Lamont so i think if BRP is willing to make progress, easiest way to do it is to ask you what to improve and i believe that Customer Care would be probably first thing you would mention, i guess.
I remember one of your own threads where you were doing sort of research about who has Spyder in the service for warranty work and for how long and your own opinion was - "more than 2 weeks is too long" - if i remember correctly. This Guy's Spyder has been in service more than in his garage and he still has to make a payements no mather if he can ride it or not. That is whole point.
HOWGH!

 

[OldDog]

2008 Spyder Lemon

I had an issue with a 2000 Hyundai Sonata with a known safety issue.
The left front wheel of my car came off while driving on the freeway. Scary to say the least. Long story short, I contacted Hyundai corporate about a settlement. They said no way because the car had too many miles on it. I said that was an unsatisfactory response. I contacted the Ohio State Attorney General's office and reported all of this to them including every e-mail to and from Hyundai. I also included the link to the NHTSB notice of this safety issue. The State's lemon law advocate contacted Hyundai and they quickly issued me a settlement.

Get the Minnesota State Attorney General's lemon law advocate involved and stay on them. Document EVERYTHING!! It worked for me

Old Dog

Additional note. I agree with Lamont in that we don't know the extent of both sides of the story. Am I correct in assuming the Spyder was bought brand new? What are the limits of PRP's liability under waranty?

 

[ThreeFeet]

BRP

BRP better get off their collective fat butts and get with the program.:gaah::gaah: As a buisness one CAN'T keep up this kind of negativity. Sorry LaMontster me thinks the company is REALLY screwing up this guy.!!

 

[Firefly]

http://www.lemonbike.com/motorcycle-lemon-law-coverage/

 

[Bob Denman]

Get the Minnesota State Attorney General's lemon law advocate involved and stay on them. Document EVERYTHING!! It worked for me

:agree:

 

[durango kid]

After reading your post I can relate to your problem. I bought an 08 Spyder and have had nothing but problems with it. This spring it was at the dealers for 7 1/2 weeks. They supposibly fixed it. The fix lasted 2 days. I have had problems with it only running on one cylinder since it was new. I have basicly given up on BRP and the dealer. It is a p.o.s. I tried to get it lemoned lawed but no such luck. Dont leave the dealer without the paperwork stating exactly what they did. Don't trust the "We have everything in the computer and BRP gets a copy of everything that has been done".

 

[Machinegunner]

2008 lemon

You said that they changed almost everything at least four times. Did anyone ever think to replace the battery? I had a Harley with one bad cell in the battery . One cell would occasionaly reverse polarity and would screw up everything. Almost impossible to find. And it is the heart of the electrical system. Machinegunner

 

[OldDog]

2008 Spyder Lemon

Does all this discussion of quality issues lessen my enthusiasm for say a new RTS-SE5? Not at all. I'm like a kid in a candy store. I'm biding my time to see what quality improvements come about as a result of feedback from this forum. I know there are other lurkers out there in the same boat as me. Ive talked to some of you privately and we share the same concerns. Many of us have come from Goldwing and Beemer backgrounds where unfailing quality is a given. We should expect no less from BRP. I look forward to hearing more stories of NO downtime especially on the RT series. Let 2011 be the start of that trend.

Itchy trigger finger, opcorn:

Old Dog :chat:

 

[Studybaker Bob]

Frustrated & Broken Hearted /2008 se5

Thanks to y'all for your kind responses. As y'all know, Minnesota got hit with a record breaking blizzard & below 0 temps, night & day, I have spent the last couple days blowing 2+ feet of snow. The carb on my snow blower kept freezing up & stalling. We have told BRP several times that their best advertizing is free, a satisfied customer, and that their worst advertising is also free, a dissatisfied customer. I will get back to y'all in a couple of days or so & try to answer all of your questions. First tho, BRP Carlo & Crystal have been very nice & again, BRP has tried very hard to correct, just can't fix a lemon. Service dealership has been good - just can't fix a lemon. Yes, we did buy the 2008 black & silver se5 brand new in May, 2009, and we purchased the best BRP extended warranty, thank God!
We have gone to the MN BBB & the MN Attorney General. MN doesn't have a lemon law for motorcycles (3 wheels considered a motorcycle) The federal law only opens the State law to include motorcycles to allow 20% of base price. Our problem is we still can not go on long trips - don't trust the Spyder, everything keeps breaking - it's a lemon. We are seniors, we want to ride & trust the ride, NOT have it in the shop for more warranty work and make payments!!. We deserve the 2009 so we can ride.
I have talked to LaMonster on the phone a few times & I value his opinions very highly.
Thank God for my 1976 Kawasaki 900 hard tail bobber, we put many, many happy miles on it in the past 17 years. Jap junk rocks & still kicks butt. We purchased the Spyder for security and comfort and long trouble free trips in our "golden years".
I have too heard the rumor that Honda is building a y factor 3 wheeler. We are looking forward to checking one out as soon as they hit the show room floor.
Thank y'all. Studybaker Bob. Don't touch my junk.

 

[NancysToy]

Many of us have come from Goldwing and Beemer backgrounds where unfailing quality is a given. We should expect no less from BRP. I look forward to hearing more stories of NO downtime especially on the RT series. Let 2011 be the start of that trend.

Well said! I heartily agree, and look forward to that end. That, and overwhelming support for the stranded traveler, are the keys to filling the touring niche. Whatever it takes to achieve those goals will be time, money, and effort well spent on BRP's part. I hope one day the most common comment is, "I have had almost no trouble in the 100,000 miles on my Spyder RT, but when I did break down in the middle of nowhere once, they had me back on the road in just three days!"

 

[Bob Denman]

Well said! I heartily agree, and look forward to that end.

:agree: But we unfortunately have to remember that those brands have had decades to develop their touring rigs... nojoke