2 Spyders down for about a month.

[Smylinacha]

Yeah I read your post over in that threat and responded - definitely in their best interests but still to me, not acceptable. BRP didn't look at the BIG picture IMHO.

I made some comments on the possible reasons for the delays. Probably should have been in this thread but it was in Haven't Been Around Much.... Maybe not acceptable to most, and certainly discouraging and no fun, but it may be in Deb and Brian's best interests.

 

[Smylinacha]

I had noticed that even when my Spyder was brand new the front sprocket and the retaining nut looked like they had been in the weather for ages. Do BRP keep their stocks of new parts outside or something?
I had made mention in a previous post that I had white corrosion on my engine a few months after picking up my Spyder and I am meticulous in keeping it clean. I also don't ride in bad weather when I can help it.
These photos look like you have been riding salt flats for the past 2.5 years. I know BRP have tried to keep the cost down, but if this is the price you pay for things like a lack of a coating on the engine, it doesn't make me feel very confident re longetivety of this machine and I only have the standard 2 year warranty. I have never seen this on a Japanese machine. I love the Spyder concept and the execution of it but this is just a lack of attention to detail in my opinion.

:agree:100%!

 

[tatt2r]

how many miles were on the spyders???

 

[Sparky]

I had a demo ride Thursday in Daytona and was impressed. I have a Demo ride scheduled for St Augustine on Nov. 4th where I'm hoping to ride a RT-S.

My main concern on purchasing is longivity and service. My Valk has 65,000 miles and no major problems. It's bulletproof. I ride three to 4 times a week, plus 5 or 6 long trips per year and service is very important to me.

I hit the big 70 this year and don't know how much longer I can hold the big Valk up when riding 2 up.

If I buy the RT-S will I have to keep the Valk as a stand-by?:sour:

 

[Smylinacha]

how many miles were on the spyders???

I think he said 25K on one and 20ishK on the other

 

[Roaddog2]

Just can't keep my opinion outa' here.....

If Brian and Deb are ok with the wait, that's their business, and it's ok...

However, if it were me, I would find the situation COMPLETELY unacceptable. TWO MONTHS for parts????? I've seen a bunch of speculation about why the suspect parts have failed, but it doesn't really matter. Fix the dang thing with another suspect part, and fix it again later when you develop a new one, the consumer shouldn't be a victim of BRP quality control....TWO MONTHS for a gasket set?????
HELLOOOO, BRP owns the engine manufacturer, and DHL does overnight international shipping, what the hey is the problem??????

I find it hard to believe that the dealer finds this situation acceptable, and I find it even harder to believe that BRP thinks this would be acceptable......I know I'd be voicing my displeasure right on up the chain of command until some action was taken.....

I'm beginning to realize that the Spyder is an fantastic concept from a Mickey Mouse manufacturer......I wish someone else brought it to market, or brings something similar soon......


BRP has earned an 'F' for customer support in my book......:doorag:

All right I'm in it now to:ani29:I had to wait 23 days for slip joint gaskets when they started to have problems with those:ani29:Can't get mad at dealer he tried head over heals to get them and didn't have a :spyder:in stock to steal them from at the time this all went down in peak riding season last year but yet they were still putting these slip joints in the ones they were building the next time they go will use the ones Lamont found (Honda)I figure that stint shorted me about 3 to 4 k on odometer and would be around 25k witch would bring me around the same mileage as them so I could wait in line for a gasket set or a new pulley what else is next down the pike for these things :gaah:

 

[Smylinacha]

I couldn't have said it better - THANK YOU. And I'd be all over that Lemon Law and although the reverse trike is an awesome concept, HDX is right - good concept, MIckey Mouse company. I'd like to see some competition here w/ that from other manufacturers. Heck, if the Trirod was still around, I'd be getting a quote on one. And I'm still eyeing that Streetglide - especially when I see things like this.

Knock on wood our Spyder has been fine but like I said before, I'm one of the next ones in line waiting for the inevitable - at least that is how I feel. Very disappointed with the problems that people are having w/ their machines. There is no excuse.

BRP makes things that go in sub zero temps. They make things that go in the water 24/7, how can they screw up a street vehicle? Did they not realize that some people might ride this as their mode of transportation 24/7?

HDX had a bad Harley a couple of years back - was in the shop a lot, so yes, it happens with other brands. BUT, HDX got a brand new bike out of it - they simply gave him another one. The dealer stood behind the product and treated the customer properly.

I also think when things go wrong like this - the dealer should step up to the plate with the mother ship.

Just can't keep my opinion outa' here.....

If Brian and Deb are ok with the wait, that's their business, and it's ok...

However, if it were me, I would find the situation COMPLETELY unacceptable. TWO MONTHS for parts????? I've seen a bunch of speculation about why the suspect parts have failed, but it doesn't really matter. Fix the dang thing with another suspect part, and fix it again later when you develop a new one, the consumer shouldn't be a victim of BRP quality control....TWO MONTHS for a gasket set?????
HELLOOOO, BRP owns the engine manufacturer, and DHL does overnight international shipping, what the hey is the problem??????



I find it hard to believe that the dealer finds this situation acceptable, and I find it even harder to believe that BRP thinks this would be acceptable......I know I'd be voicing my displeasure right on up the chain of command until some action was taken.....

I'm beginning to realize that the Spyder is an fantastic concept from a Mickey Mouse manufacturer......I wish someone else brought it to market, or brings something similar soon......


BRP has earned an 'F' for customer support in my book......:doorag:

60 days out of service?????? I'd Lemon Law the stinkin' things and buy some Harley's........

 

[Smylinacha]

All right I'm in it now to:ani29:I had to wait 23 days for slip joint gaskets when they started to have problems with those:ani29:Can't get mad at dealer he tried head over heals to get them and didn't have a :spyder:in stock to steal them from at the time this all went down in peak riding season last year but yet they were still putting these slip joints in the ones they were building the next time they go will use the ones Lamont found (Honda)I figure that stint shorted me about 3 to 4 k on odometer and would be around 25k witch would bring me around the same mileage as them so I could wait in line for a gasket set or a new pulley what else is next down the pike for these things :gaah:

:2thumbs::2thumbs::clap::clap::agree::agree::doorag: Yep - you went through H#ll w/ yours for a while. I also think the problem is that the dealers can't do much when they are working w/ BRP - like can they install a different part w/out BRP's permission? Will they get paid for that warranty work?

 

[Smylinacha]

Sparky I am glad you enjoyed your demo ride - yes these machines are awesome when they are working. But I don't think you can compare your Valk to this machine. NO WAY will it make 65K miles w/out something going wrong w/ it. I'll bet the house on that one.

I had a demo ride Thursday in Daytona and was impressed. I have a Demo ride scheduled for St Augustine on Nov. 4th where I'm hoping to ride a RT-S.

My main concern on purchasing is longivity and service. My Valk has 65,000 miles and no major problems. It's bulletproof. I ride three to 4 times a week, plus 5 or 6 long trips per year and service is very important to me.

I hit the big 70 this year and don't know how much longer I can hold the big Valk up when riding 2 up.

If I buy the RT-S will I have to keep the Valk as a stand-by?:sour:

 

[tatt2r]

Just can't keep my opinion outa' here.....

If Brian and Deb are ok with the wait, that's their business, and it's ok...

However, if it were me, I would find the situation COMPLETELY unacceptable. TWO MONTHS for parts????? I've seen a bunch of speculation about why the suspect parts have failed, but it doesn't really matter. Fix the dang thing with another suspect part, and fix it again later when you develop a new one, the consumer shouldn't be a victim of BRP quality control....TWO MONTHS for a gasket set?????
HELLOOOO, BRP owns the engine manufacturer, and DHL does overnight international shipping, what the hey is the problem??????



I find it hard to believe that the dealer finds this situation acceptable, and I find it even harder to believe that BRP thinks this would be acceptable......I know I'd be voicing my displeasure right on up the chain of command until some action was taken.....

I'm beginning to realize that the Spyder is an fantastic concept from a Mickey Mouse manufacturer......I wish someone else brought it to market, or brings something similar soon......


BRP has earned an 'F' for customer support in my book......:doorag:

60 days out of service?????? I'd Lemon Law the stinkin' things and buy some Harley's........

not to down harleys but i bought a dyna wideglide years back and that was back and forth to dealer at least 5 or 6 times for manufacturers defects ...i sold it back to them and have no idea if they ever fixed running problem....
so it's not just BRP it all companies .... had a dodge pickup 2001 brand new at 10000 miles my front ball joints were gone they considered that a wearable part and i called the local rep ... he told me the same thing at 15000 miles tie rods let go ...they blamed it on the ball joints being sloppy :gaah: and also told me they wouldnt cover it ....so it's not just BRP and i still think the dealer has a lot to do with it ... it's coming into snowmobile season and i know my dealer told me that he couldnt get to my GPS problem till next week because he is backed up with snowmobile stuff (honest answer didnt try to BS me) had GPS unit there it took about a week to get it ....just my opinion.....but i'm sure that engine work will tie up a mechanic for quite sometime......

 

[docdoru]

NO WAY will it make 65K miles w/out something going wrong w/ it. I'll bet the house on that one.

I have 55 k, tell me more about your house...:roflblack:

 

[NancysToy]

Unfortunately, only 21 or fewer states have lemon laws that apply to motorcycles, as far as my quick research showed. (Michigan is not one of them.) If lemon laws applied universally, I think we would see a rosier picture, and much greater effort to do things in a more timely manner. I agree that two month plus for gasket sets is unacceptable. I'll bet even money that the production line didn't slow down for lack of gaskets. Perhaps that's even the root of the problem...production before parts.

HDX put it pretty bluntly, but I think he hit the mark pretty well. The Spyder is a fantastic concept, but it is a niche machine, by a small manufacturing division of a larger company who is not used to the demands of vehicles not marketed for seasonal, off-road use. I hope their struggles with stuff like this don't eventually make our Spyders join the ranks of the Buells, as out-of-production vehicles.

 

[docdoru]

Didn't you have the pulley issue recently?...........:dontknow:

Yes...:gaah:

 

[tatt2r]

throwing my 2 cents in again but how many vehicles do we know of (cars or motorcycles) that could withstand the milage we put on these things.... without something going wrong....also we all forget i think sometime that most of these were first production vehicles .... i thought about selling mine for the RT but i will wait it out let them get some of the bugs out of them first then i will get one ... i know by owning 2 spyders one being a 2008 PE the other being a late model 2009 .... mine had more little picky problems that the 2009 doesnt have so improvements have been made and it's only been a year...
just my opinion again....

 

[SpyderGirl]

I'll bet you I could find a gasket kit sooner than a month. Something don't sound right about that. If you want I could make some phone calls.

Seems hokey to me too.... I hope you get your Spyders back together soon and I hope I don't have this problem too as I approach 25K.... :gaah:

 

[Love2Ride]

Wow! That's just some sad lookin' pics right there. Is it me or does that head on shot make the Spyder look naked and pissed??

I'd see if Lamonster can help. He seems to be a great and reliable source of info.

 

[NancysToy]

throwing my 2 cents in again but how many vehicles do we know of (cars or motorcycles) that could withstand the milage we put on these things.... without something going wrong....

I have a relatively low 78,000 on my BMW R1100RT, and it has never had anything but standard periodic maintenance. My friend had over 230K on his when he got his new one. Only took one clutch and one throttle body in that time. My BMW R75/5 has a mere 60K (it's barely broken in for a Beemer) and has never seen a repair. I've had numerous cars that way, too. I've also had a few lemons. Luck of the draw to some extent, but there are some high marks out there.

 

[Firefly]

I had noticed that even when my Spyder was brand new the front sprocket and the retaining nut looked like they had been in the weather for ages. Do BRP keep their stocks of new parts outside or something?
I had made mention in a previous post that I had white corrosion on my engine a few months after picking up my Spyder and I am meticulous in keeping it clean. I also don't ride in bad weather when I can help it.
These photos look like you have been riding salt flats for the past 2.5 years. I know BRP have tried to keep the cost down, but if this is the price you pay for things like a lack of a coating on the engine, it doesn't make me feel very confident re longetivety of this machine and I only have the standard 2 year warranty. I have never seen this on a Japanese machine. I love the Spyder concept and the execution of it but this is just a lack of attention to detail in my opinion.

But what Japanese machine would you ever attempt to ride in the winter with snow and salt on the roads?

While I'm not excusing the long wait - and I would be HOT about it - this is exactly why everyone should get the extended BEST warranty. $300 a year is a deal for having everything on the bike covered. You won't find car makers doing that. I plan I having the BEST warranty on mine as long as I plan on riding it--- which is why we all bought these--- right?

I'm not even sure if you can get such a warranty on an HD-- and keep renewing it?

They shouldn't waste the customers time looking for the cause of the problem--- just get the new parts in---- NOW --- and get them back on the road.

 

[bjt]

Best case for us would be if BRP agreed to send out two of the new RT motors to stick in our Spyders (and throw in those longer A-arms for our troubles).

 

[NancysToy]

Best case for us would be if BRP agreed to send out two of the new RT motors to stick in our Spyders (and throw in those longer A-arms for our troubles).

:clap: :thumbup::clap: