How'd you like the process of buying from them? I had thought about trading my 14RT in on a new one at one point, and they offered a good trade in. Local dealers, there are 2 here in Austin, they were always hit and miss and weren't interested in my trade. But as for getting any service done, I drive to Selma for tires and some work and I have been pleased so far, aside from a service writer who got all worked up about what NewsMax was blasting in the waiting area, I'd go back. Also, remember what your annual average costs are and it doesn't seem so bad then.