2009 SE5 Owners still having shifting problems?

[FANG]

Repair Delays

This is a problem with the system. Dealer diagnoses the problem the relay the information to BRP. BRP is then deciding which sensor to change and will only then ship it to the dealer. Because of customs can take 5 or more days just to get the part in and that is considered an overnight. Remember in the States there is no Spyder parts house all parts have to come out of Canada and must go thru US Customs. Not all packages are inspected but if your part is pulled then you have more delays.

Even if your service department knows the final fix for your spyder they cannot just order that part. BRP is controlling this.

Reimbusement for warranty repairs to the dealers is also not based on the work they are doing to check the spyder out - it is based on the final fix. for instance you have a code failure - limp mode - dealer checks and knows you have a bad command module - he cannot order the module BRP says replace angle sensor - dealer replaces and problem is not fixed then it is on to step 2. Start adding the time for shipping parts and it can easily get to 3-4 weeks per repair. When the final fix comes in the dealer is on reimbused for the book rate that is listed for the final fix. Rlace angle sensor not reimbursed - now replace command module will only get reimbursed for this fix - all previous work that has been required by BRP goes with the dealer getting no financial compensation.

A definite system problem - needs parts in the States to keep shipping time a minimum. Need to allow service departments to order the parts they need. If it is a multiple part fix send the parts as a single package and let the dealer have the parts they need to fix the problem - if BRP wants to mandate the order the dealers need to relace the parts that is okay but send all the possible parts the dealer may need. JMHO and info from a sit down with my dealer when my :spyder:was in for repairs in March.

 

[NancysToy]

This is a problem with the system. Dealer diagnoses the problem the relay the information to BRP. BRP is then deciding which sensor to change and will only then ship it to the dealer. Because of customs can take 5 or more days just to get the part in and that is considered an overnight. Remember in the States there is no Spyder parts house all parts have to come out of Canada and must go thru US Customs. Not all packages are inspected but if your part is pulled then you have more delays.

Even if your service department knows the final fix for your spyder they cannot just order that part. BRP is controlling this.

Reimbusement for warranty repairs to the dealers is also not based on the work they are doing to check the spyder out - it is based on the final fix. for instance you have a code failure - limp mode - dealer checks and knows you have a bad command module - he cannot order the module BRP says replace angle sensor - dealer replaces and problem is not fixed then it is on to step 2. Start adding the time for shipping parts and it can easily get to 3-4 weeks per repair. When the final fix comes in the dealer is on reimbused for the book rate that is listed for the final fix. Rlace angle sensor not reimbursed - now replace command module will only get reimbursed for this fix - all previous work that has been required by BRP goes with the dealer getting no financial compensation.

A definite system problem - needs parts in the States to keep shipping time a minimum. Need to allow service departments to order the parts they need. If it is a multiple part fix send the parts as a single package and let the dealer have the parts they need to fix the problem - if BRP wants to mandate the order the dealers need to relace the parts that is okay but send all the possible parts the dealer may need. JMHO and info from a sit down with my dealer when my :spyder:was in for repairs in March.

Well stated, Bill, and very accurate as far as I can determine. The dealers are in a real box here, and are taking a bath financially on most of these warranty repairs. My dealer is very, very unhappy about it, for all BRP his products. If you add a dealer with a minimally trained tech, or a new franchise and few "connections" with BRP, you can come up with some real warranty repair nightmares. If BRP is serious about selling the Spyder and giving people a "road experience" they are going to have to step up quality control, reliability, and find a way to speed parts availability and warranty repairs outside Quebec.
-Scotty

 

[bone crusher]

This is a problem with the system. Dealer diagnoses the problem the relay the information to BRP. BRP is then deciding which sensor to change and will only then ship it to the dealer. Because of customs can take 5 or more days just to get the part in and that is considered an overnight. Remember in the States there is no Spyder parts house all parts have to come out of Canada and must go thru US Customs. Not all packages are inspected but if your part is pulled then you have more delays.

Even if your service department knows the final fix for your spyder they cannot just order that part. BRP is controlling this.

Reimbusement for warranty repairs to the dealers is also not based on the work they are doing to check the spyder out - it is based on the final fix. for instance you have a code failure - limp mode - dealer checks and knows you have a bad command module - he cannot order the module BRP says replace angle sensor - dealer replaces and problem is not fixed then it is on to step 2. Start adding the time for shipping parts and it can easily get to 3-4 weeks per repair. When the final fix comes in the dealer is on reimbused for the book rate that is listed for the final fix. Rlace angle sensor not reimbursed - now replace command module will only get reimbursed for this fix - all previous work that has been required by BRP goes with the dealer getting no financial compensation.

A definite system problem - needs parts in the States to keep shipping time a minimum. Need to allow service departments to order the parts they need. If it is a multiple part fix send the parts as a single package and let the dealer have the parts they need to fix the problem - if BRP wants to mandate the order the dealers need to relace the parts that is okay but send all the possible parts the dealer may need. JMHO and info from a sit down with my dealer when my :spyder:was in for repairs in March.

It's a mess...my dealer told me that sometimes BRP has a hard time shipping parts across the border (customs) so they have to find vendors in the U.S. and this takes time as well...