Here's a hot one...or maybe not warm enough

[Biosafena]

My RT has been at the dealer for almost a month for a few problems. They called last week to tell me it was done. I asked what they found with the vibration problem that has plagued me since it was new. The person on the phone said he didn't know and would check into it and get back to me. Well, they got back to me today to ask a few questions and to let me know that it is too cold to take it for a test ride to try and determine the cause of the vibration. It was blue skies and 47 degrees here today. I asked if they sold snowmobiles and was advised that they did. Told him to get a snowmobile suit. Was told hat would not be happening. He said that it was supposed to be warm on Sunday, but they are closed on Sunday, so he was not sure what was going to happen. I just can't seem to catch a break!!!!! I will now step down from my soapbox.

Sent from the corner of walk and don't walk....

 

[Bob Denman]

:yikes: Talk about a campaign against customer service... :gaah: :banghead:
You may want to rescue your bike, and find a different dealer...

 

[Biosafena]

I am thinking a trip to Springfield may be in order if things don't work out. :|


Sent from the corner of walk and don't walk....

 

[3 Wheel Addict]

Not to sure Springfield would be a better choice, they are no longer listed as a Spyder dealer. They treated me like crap with my Goldwing, i'll never go back.

 

[Biosafena]

I was talking Springfield, MO. I heard a rumor that those boys know a thing or two about a Spyder


Sent from the corner of walk and don't walk....

 

[ARtraveler]

My RT has been at the dealer for almost a month for a few problems. They called last week to tell me it was done. I asked what they found with the vibration problem that has plagued me since it was new. The person on the phone said he didn't know and would check into it and get back to me. Well, they got back to me today to ask a few questions and to let me know that it is too cold to take it for a test ride to try and determine the cause of the vibration. It was blue skies and 47 degrees here today. I asked if they sold snowmobiles and was advised that they did. Told him to get a snowmobile suit. Was told hat would not be happening. He said that it was supposed to be warm on Sunday, but they are closed on Sunday, so he was not sure what was going to happen. I just can't seem to catch a break!!!!! I will now step down from my soapbox.

Sent from the corner of walk and don't walk....

Another dealer from Heck! What don't they get about customer service. Time for a different dealer if possible. Keep the :spyder2: for a month, forget to complete everything on the list, to namby pamby to drive in a "cold" 47 degrees. Sounds like they are begging you to go elsewhere.

How about some free advertising: The latest dealer from heck is ____________________.

 

[Dan McNally]

:yikes: Talk about a campaign against customer service... :gaah: :banghead:
You may want to rescue your bike, and find a different dealer...

:agree: . . . amazing how many really :cus: , :cus::cus: dealers are out there :yikes: When you find a good one :yes: publicize them so others know where to go . . . nojoke

 

[poordom]

CUSTOMER SERVICE WHAT!!!

Another dealer from Heck! What don't they get about customer service. Time for a different dealer if possible. Keep the :spyder2: for a month, forget to complete everything on the list, to namby pamby to drive in a "cold" 47 degrees. Sounds like they are begging you to go elsewhere.

How about some free advertising: The latest dealer from heck is ____________________.

I have a feeling customer service has gone by the way side, for lots of dealers.

A thing of the past, just like the old service stations, when people would pump gas, and check everything under the hood, today the dealer charges $ 49.99 for that check up, thats providing he does cheack all those things.

What a world we live in.

 

[Biosafena]

The crazy part is this dealer is the one who told me in the spring to "ride it this summer and we will figure out the problem in the fall. If it blows up...it blows up and should be under warranty". Now that I brought it back in the fall, this is what I get. The dealer tried to tell me the vibration was due to the failed suspension compressor. NOT! Then tells me that he has spent a great deal of time "searching the Internet" to see if he could find something to point him in the right direction. I am really not feeling too warm and fuzzy about this whole thing. All this and BRP has a case file on the problem. BRP actually called me and told me they were aware of my issue. Not sure which way to turn from here. I guess a call to the service manager tomorrow would be prudent. As far as finding another dealer...this is the fourth (4th) that has looked at the vibration. Three say there is something definitely wrong and one that said it is just the nature of the beast. Well, all the other "beasts" that I have ridden do not vibrate like mine. I don't think it is fair to name the dealer at this time. I want to be sure I have exhausted all avenues before I blow that lid off. I guess I just needed a place to vent and am feeling like a victim for buying this machine and not being able to enjoy it due to the vibration. I can't take it on long freeway trips because it vibrates so bad your body is numb after 30 minutes. Thanks to all for letting me vent some steam.


Sent from the corner of walk and don't walk....

 

[ARtraveler]

The crazy part is this dealer is the one who told me in the spring to "ride it this summer and we will figure out the problem in the fall. If it blows up...it blows up and should be under warranty". Now that I brought it back in the fall, this is what I get. The dealer tried to tell me the vibration was due to the failed suspension compressor. NOT! Then tells me that he has spent a great deal of time "searching the Internet" to see if he could find something to point him in the right direction. I am really not feeling too warm and fuzzy about this whole thing. All this and BRP has a case file on the problem. BRP actually called me and told me they were aware of my issue. Not sure which way to turn from here. I guess a call to the service manager tomorrow would be prudent. As far as finding another dealer...this is the fourth (4th) that has looked at the vibration. Three say there is something definitely wrong and one that said it is just the nature of the beast. Well, all the other "beasts" that I have ridden do not vibrate like mine. I don't think it is fair to name the dealer at this time. I want to be sure I have exhausted all avenues before I blow that lid off. I guess I just needed a place to vent and am feeling like a victim for buying this machine and not being able to enjoy it due to the vibration. I can't take it on long freeway trips because it vibrates so bad your body is numb after 30 minutes. Thanks to all for letting me vent some steam.


Sent from the corner of walk and don't walk....

You are a good person. I did not realize that this was dealer number four. Your patience deserves a :firstplace::firstplace:. Myself, and many others are watching and hoping that the problem gets solved. No one should have to go through all the hoops you have and then still not have the problem solved.

 

[Biosafena]

What do they do for diagnostic test drives in Chugiak? Bet they put on a coat and cowboy up and ride it!


Sent from the corner of walk and don't walk....

 

[Cruzr Joe]

Not to sure Springfield would be a better choice, they are no longer listed as a Spyder dealer. They treated me like crap with my Goldwing, i'll never go back.

He was refering to Pitbull Powersports in Springfield Missouri, a very good and knowledgeable dealer.

Cruzr Joe

 

[Daisyjoe]

My RT has been at the dealer for almost a month for a few problems. They called last week to tell me it was done. I asked what they found with the vibration problem that has plagued me since it was new. The person on the phone said he didn't know and would check into it and get back to me. Well, they got back to me today to ask a few questions and to let me know that it is too cold to take it for a test ride to try and determine the cause of the vibration. It was blue skies and 47 degrees here today. I asked if they sold snowmobiles and was advised that they did. Told him to get a snowmobile suit. Was told hat would not be happening. He said that it was supposed to be warm on Sunday, but they are closed on Sunday, so he was not sure what was going to happen. I just can't seem to catch a break!!!!! I will now step down from my soapbox.

Sent from the corner of walk and don't walk....

I don't know the things that have been checked by your dealer (dealers). When I bought my RTS in May 2013 it vibrated. Bad!! My dealer drove it and said they didn't feel a problem, only normal vibration. I said NO, there's a problem. They replaced the two front tires with new ones and presto, problem solved. I don't know if you've checked your tires. If not, it's worth a shot.

 

[bruiser]

And so it goes.

 

[ARtraveler]

What do they do for diagnostic test drives in Chugiak? Bet they put on a coat and cowboy up and ride it!


Sent from the corner of walk and don't walk....

They actually do test drive them when they are prepped or in the shop for any work. My 2011 arrived with 35 miles on it. Other times, there is usually five to ten miles on it after servicing. I am a lucky one--I live only five miles from one of the shops. As long as there is no ice on the road--temperature would have nothing to do with test drives. We are not afraid of a little cold here. :roflblack::roflblack::roflblack:

 

[Bob Denman]

Haven't there been reports of some part of the front section of frame rubbing against the engine; causing vibrations??? :dontknow:
Lamont would know; PM him... :thumbup:

 

[Biosafena]

I don't know the things that have been checked by your dealer (dealers). When I bought my RTS in May 2013 it vibrated. Bad!! My dealer drove it and said they didn't feel a problem, only normal vibration. I said NO, there's a problem. They replaced the two front tires with new ones and presto, problem solved. I don't know if you've checked your tires. If not, it's worth a shot.

I wish it was just tires. This is definitely a belt / drivetrain issue. Start up the slightest of grade at freeway speeds and it is like someone flips a switch. As soon as there is a load on the drivetrain, the vibration starts. Crest the grade or otherwise unload the drivetrain and the vibration instantly stops. Belt tension and alignment have been checked several times. I have also installed the SmoothSpyder, but no real change. I am out of ideas.


Sent from the corner of walk and don't walk....

 

[Biosafena]

Haven't there been reports of some part of the front section of frame rubbing against the engine; causing vibrations??? :dontknow:
Lamont would know; PM him... :thumbup:

This was supposedly checked and I was advised that all was OK. Thanks for the idea.


Sent from the corner of walk and don't walk....

 

[Biosafena]

They actually do test drive them when they are prepped or in the shop for any work. My 2011 arrived with 35 miles on it. Other times, there is usually five to ten miles on it after servicing. I am a lucky one--I live only five miles from one of the shops. As long as there is no ice on the road--temperature would have nothing to do with test drives. We are not afraid of a little cold here. :roflblack::roflblack::roflblack:

Maybe I will just bring it to AK where me are men and not scared of the cold!


Sent from the corner of walk and don't walk....

 

[rick_w]

My RT has been at the dealer for almost a month for a few problems. They called last week to tell me it was done. I asked what they found with the vibration problem that has plagued me since it was new. The person on the phone said he didn't know and would check into it and get back to me. Well, they got back to me today to ask a few questions and to let me know that it is too cold to take it for a test ride to try and determine the cause of the vibration. It was blue skies and 47 degrees here today. I asked if they sold snowmobiles and was advised that they did. Told him to get a snowmobile suit. Was told hat would not be happening. He said that it was supposed to be warm on Sunday, but they are closed on Sunday, so he was not sure what was going to happen. I just can't seem to catch a break!!!!! I will now step down from my soapbox.

Sent from the corner of walk and don't walk....

I have a few things that have to be done on ours along with the recall and it is going back to Toledo next week for a couple of days. Ours looked so bad with the regular wheels next to yours, it is getting some chrome wheels also.

Had the 600 mile service done down where you left your Spyder and was a bit confused about a couple of the comments when they gave it back to me. I think they thought I was an idiot or something. I think they were just trying to justify what they charged me.

Stop by sometime.
Rick
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