Time to vent and ask a question...or two....

[Mad Mike]

To Add A Thought..

I bought mine after reading a lot of negatives on this site and others. When a company, let's say, Company Named "PRB" builds a product and sells to the public. Computer faults and codes as well as common fixes and flaws are sent back to "PRB" over the years for analysis by the dealerships. "PRB" tells dealership that it was same old same old and not to worry. If I were President of "PRB", I would make SURE that someone in Enginering, Re-engineered the thing until it was right. I would make sure that after the first year or two of production that the forums wouldn't be full of problems that kept coming up..Car companies have problems that sometimes take years to find and I'm sure the same applies here. But HEY JACK! Get back to the drawing board and please do your job...If You Can't get it done, then BYE! Find someone that can. TOO MANY PEOPLE NEED A JOB!! I love my 2011 but if things don't change, with regard to a lot of the common flaws, I'm GONE! I echo the common theme..Pay 30K for problems, I have enough without payin' for more . I will add that I've been fortunate to have a great mechanic at the dealership I use. If there is an issue, he talks to me and the service manager tries hard to please as well. Only Minor issue with some phone calls and a part order that took 6 months (to get a hitch, should have gone to e-bay). Lexington Motorsports. (Lex. KY)..

"ENGINEER OUT" OR "RE-DESIGN" to ELIMINATE THE PROBLEMS!!!! OR AT LEAST TRY.. Please "PRB"

It Can Be Done..Too much intelligence in house to allow failure and EVERYONE on this site knows it. It Can Be Done!

Thank You and Have a Nice Day!:thumbup:

 

[Biosafena]

After reading some of the posts, I see that people can easily tell when it is time to "blast a dealer out of the water" with their comments. There is a line that when crossed, a person can tell and it is time to say something. On the other side, I see people are also singing the praises of many dealers. This trust is something that is earned and the dealer must always work to earn and keep that. The information posted here is certainly beneficial to some people based upon the named dealer being geographically desirable.


Sent from the corner of walk and don't walk....

 

[Biosafena]

To Mad Mike:
Amen.


Sent from the corner of walk and don't walk....

 

[Flanker]

Wellllll... pps:
There's no prohibition against naming names... Nut since most dealers aren't in here so that they can tell their side of the story; it just doesn't seem quite right to slam them...
And you'll never solve a problem with a dealer out in an open forum; you'll just make them madder...
But if somebody asks for a name; you can always throw it out in the forum, OR PM it to them...

Excellent points!

 

[viperryder]

GOOD dealer!!!!!!!!!!!!!!!!!

After due consideration, I believe it is time to put my cards on the table. I purchased my machine from Powersports Cleveland. Talk about kiss my behind during the purchase! Free hat for wife and I. Discount on accessories. Blah. Blah. Salesman told me numerous times that I did not need an extended warranty because "these things never break". Ain't even gonna dignify that claim with a response. They wanted $1200 for the warranty. Saw that a dealer in Colorado was selling the BRP warranty for $899. Did the right thing and called my dealer and asked if he could/would try to meet that price. Never called me back. Call again. No response. Took the bike in for a vibration problem and was given the "nature of the beast" line. Have ridden other machines and the vibration is not there, so something ain't right. Tried to talk with them about it. No luck. Call & email BRP. No luck. $30k and still vibrating.
With that said, I must say that I did stop by Hattiesburg Cycles while on vacation in hopes hey could find the cause of the vibration while I waited. They did agree that there is a problem, the owner of Hattiesburg Cycles (Mr. Larry ?) even loaned me his own Spyder use to get lunch while they looked at my machine. In the end, no quick solution, but they were honest, didn't treat me like my IQ was below room temperature and told me that if I could leave the bike they "would find the problem and fix it quickly". Talk about a can do attitude. The only issue was that I was on vacation and could not leave the bike.
I use Tapatalk and just noticed that in the about 8 topics visible on the left margin, not including my post, there are two others that deal with very unhappy people. Coincidence?? I think not.


Sent from the corner of walk and don't walk....

I see that you are from Northeast Ohio. Here is a dealer that I can verify is GREAT. Johnny K's in Niles Ohio. 420 Youngstown-Niles Road. Ph 330-544-9696. I did have problems with my RT SE5 and since I have taken it to them they have done wonders. They are also a sponsor of Spyderlovers. Hope this helps and good luck.

 

[Ga Blue Knight]

My local dealer won't order anything until they have at least $150 of value to order in parts, so if you need a $6 grommet it's going to take a while to get it! They don't order parts for stock either except oil change kits. That mean if anything goes boink on you Spyder it going to be a wait of at least a week or to to get the part. Totally inadequate! On the other hand the folks are friendly, trying hard and just untrained and incompetent. BRP should never have given them a dealership to begin with! They lost their only certified Spyder Tech three months ago and I have no idea how they are working on Spyders. I will not bring mine there anymore but will ride 80 miles to the next competent dealership if need be. It would appear that the dealership network is degrading across the nation in total with a few dealerships appearing that are truly outstanding.

 

[ARtraveler]

My local dealer won't order anything until they have at least $150 of value to order in parts, so if you need a $6 grommet it's going to take a while to get it! They don't order parts for stock either except oil change kits. That mean if anything goes boink on you Spyder it going to be a wait of at least a week or to to get the part. Totally inadequate! On the other hand the folks are friendly, trying hard and just untrained and incompetent. BRP should never have given them a dealership to begin with! They lost their only certified Spyder Tech three months ago and I have no idea how they are working on Spyders. I will not bring mine there anymore but will ride 80 miles to the next competent dealership if need be. It would appear that the dealership network is degrading across the nation in total with a few dealerships appearing that are truly outstanding.

Inventory is a big deal and there are certain supplies that a dealer should have in stock. It was my understanding from my dealer that BRP requires dealers to have X $'s of inventory spyder2:'s) and X $'s of parts inventory. I am wondering how they are still able to sell :ani29:'s if they are not at least making minimums.

They probably cannot carry one of everything--but--they need sufficient stuff to keep the business going. The course they are on will put them out of business eventually because no one wants to wait a week or two for something every time they need it.

 

[gila river rafter]

in total agreement

I took the advice in the previous post and searched on the names of my two closest dealers. I found one post where the question was asked about experiences, but no one replied. The info on the second only consisted of the fact that the machine was purchased from them. I thought about other Spyder owners around me and there is only one that is really close and I know that he drives or trailers his machine to New York from Ohio to have work done it. As far as following "the process" I read far too many posts where "the process" comes into play. For a dealer to tell an owner "that is the nature of the beast" and no matter how much I protest they stand their ground. I don't want to do business with them and I would hope to avoid a similar experience at other shops by having information on their performance in advance. I did try following the "process" on my vibration issue and was told by BRP that these type of issues are best resolved through the dealer. When I told them I was not getting anywhere with the dealer, I was told that the dealers are trained to diagnose and remedy these problem and to go through them. Can anyone say "deaf"?
I am not looking to start a fight with anyone. I just have a hard time understanding why such a (large?) number of people are having the problems they are, myself included, and it remains status quo with the manufacturer and their representatives.

Sent from the corner of walk and don't walk....

I believe that you have hit the nail on the head .Ridenow Sports in Tucson ( Ina ) Has good mechanics, management, and staff.However they have as many problems dealing with BRP as the customers do. re: parts, technical follow up,and general concern for customers after the sale.This is why I no longer have the 2013 rs . gila river rafter

 

[boborgera]

My local dealer won't order anything until they have at least $150 of value to order in parts, so if you need a $6 grommet it's going to take a while to get it! They don't order parts for stock either except oil change kits. That mean if anything goes boink on you Spyder it going to be a wait of at least a week or to to get the part.
QUOTE]

That's was about the same with the dealer i bought the Spyder from' only he said 500min? Now that was over a year and a half ago so it might have changed since then, They can red flag a part, But that 6 dollar part will then become +25$ express shipping.....

 

[Biosafena]

Well, I just got home with my 2012 RT Ltd from being at the dealer for 2-1/2 weeks for repairs. This is what they replaced (twice!).
705004774
Can-Am
Windshield Motor Support Ass'y
$573.49
Apparently the electronics in this control the windshield and the parking brake. BRP sent one and that was defective, so had to wait for another one to be delivered.
Also had them look at a vibration that I get at certain RPM's that will make you numb after a while, especially when riding 2 up. They agreed that something ain't right, but after checking the obvious, they couldn't find anything. Said to run it and bring it back in the fall when I could leave it for an extended period of time. Does anyone know if the windshield motor assembly is something that is known to be a problem and fail? A also does anyone have any ideas on the vibration? It is more than just the belt.


Sent from the corner of walk and don't walk....

 

[NancysToy]

The windshield motor hasn't been a common failure, yours is the first I've heard of. That is it is not common if you don't count the broken dogbone links.

 

[Jeriatric]

Well, I just got home with my 2012 RT Ltd from being at the dealer for 2-1/2 weeks for repairs. This is what they replaced (twice!).
705004774
Can-Am
Windshield Motor Support Ass'y
$573.49
Apparently the electronics in this control the windshield and the parking brake. BRP sent one and that was defective, so had to wait for another one to be delivered.
Also had them look at a vibration that I get at certain RPM's that will make you numb after a while, especially when riding 2 up. They agreed that something ain't right, but after checking the obvious, they couldn't find anything. Said to run it and bring it back in the fall when I could leave it for an extended period of time. Does anyone know if the windshield motor assembly is something that is known to be a problem and fail? A also does anyone have any ideas on the vibration? It is more than just the belt.


Sent from the corner of walk and don't walk....

Not sure I'd wait for fall......but that's me.

Could be:

Loose sprocket - front or rear

missing tooth on belt - debri collected on belt - or embeded stone

engine improperly alligned - touching frame

If the problem is any of these, I'd think it not wise to be left till fall - jmo

 

[Biosafena]

During my most recent visit they checked the motor mounts for something touching and said all is good there. Everything is usually smooth, but when I start up a grade at say 70 mph, the vibration starts in you feet and comes on quickly and can be felt through the entire machine. The best way I can describe it would be a roller bearing that has no lube and is worn. It actually feels and sounds crunchy. It has been this way since it was new and now has just turned 4 thousand miles on the odometer. Once I crest the grade, the vibration no really stops. Also, if I goose the throttle, it will stop vibrating and then come right back. Two dealers have said something isn't right, but they want to keep it for an extended period of time to tear everything apart. They just had it for over 2 weeks and summer around here isn't long to begin with.


Sent from the corner of walk and don't walk...

 

[Biosafena]

It should read "once I crest the grade, the Vibration usually stops"


Sent from the corner of walk and don't walk....

 

[Jeriatric]

During my most recent visit they checked the motor mounts for something touching and said all is good there. Everything is usually smooth, but when I start up a grade at say 70 mph, the vibration starts in you feet and comes on quickly and can be felt through the entire machine. The best way I can describe it would be a roller bearing that has no lube and is worn. It actually feels and sounds crunchy. It has been this way since it was new and now has just turned 4 thousand miles on the odometer. Once I crest the grade, the vibration no really stops. Also, if I goose the throttle, it will stop vibrating and then come right back. Two dealers have said something isn't right, but they want to keep it for an extended period of time to tear everything apart. They just had it for over 2 weeks and summer around here isn't long to begin with.


Sent from the corner of walk and don't walk...

Climbing a grade by yourself, 2 up, or 2 up with trailer and you sense a vibration. (sounds like normal V twin vibration to me)

Trust me on this. Next time - drop it back to 4th gear and the vibes will go away.

Once you top the grade slip her back into 5th.

You won't hurt a thing. The vibration will go away. And, your spyder will thank you for it.

 

[Biosafena]

No, it isn't the normal v-twin vibration. I mean this is crunchy! I can even feel it on hard acceleration as I work through each gear. Two service managers have said some in isn't right, but they'd on know what it is.


Sent from the corner of walk and don't walk....

 

[Jeriatric]

No, it isn't the normal v-twin vibration. I mean this is crunchy! I can even feel it on hard acceleration as I work through each gear. Two service managers have said some in isn't right, but they'd on know what it is.


Sent from the corner of walk and don't walk....

No way I would continue to ride something 'crunchy' because my dealer said he doesn't have time to figure it out, but at the same time says, along with another dealer, something's not right.

Something doesn't add up. Or........your dealer is?

 

[NancysToy]

Just make sure they have documented your complaint or have opened a service ticket on it. You don't want them saying later that you should have brought it in sooner.