Comment on a recent topic about BRP dealers

[Pennyrick]

Recently, I made a comment in an email to a friend of mine about our Spyders. After sending it I thought I should post it. JMO.

" The general feeling that I find among Spyder owners is that their satisfaction with the product is almost entirely dependent upon the attitude of the dealer when the machine requires servicing. BRP hasn’t had the time to build a dealer network like HD, Honda, Yamaha or others so the Spyder’s reputation suffers when folks think that dealers have let them down.

It is probably worse with the RT models because folks who buy that kind of product are heavy users who enjoying touring. While the average motorcycle rider probably logs less than 5,000 miles a year on a machine, an RT rider is more in the 20,000 plus range annually. That means there is more chance for things to go wrong but just for routine stuff their machine is likely to spend more time in a dealer service department. Given that, they tend to bitch longer and louder if their machine is out of service for days or sometimes even weeks.

My own feeling is that the weakest link in the Can Am company is the dealer network and dealer support. The company needs more dealers but on the other hand they need to weed out some weaker dealers. It is hard to do both at the same time."

 

[Arr MiHardies]

I would tend to agree. I think many of the problems that takes out a machine for long periods of time are more simple issues exacerbated by inexperienced tech who don't know what they are doing. This give the impression that the machine is at fault, when that is not necessarily the case.

It shouldn't take 4 trips to get the wheels properly aligned, nor should it take several weeks for a dealer to even look at a customers machine. Yet with some dealers, this seems to be the case.

 

[ARtraveler]

:agree: x2

 

[GLHRN]

Well said! :thumbup:

 

[viperryder]

Dealers?

Recently, I made a comment in an email to a friend of mine about our Spyders. After sending it I thought I should post it. JMO.

" The general feeling that I find among Spyder owners is that their satisfaction with the product is almost entirely dependent upon the attitude of the dealer when the machine requires servicing. BRP hasn’t had the time to build a dealer network like HD, Honda, Yamaha or others so the Spyder’s reputation suffers when folks think that dealers have let them down.

It is probably worse with the RT models because folks who buy that kind of product are heavy users who enjoying touring. While the average motorcycle rider probably logs less than 5,000 miles a year on a machine, an RT rider is more in the 20,000 plus range annually. That means there is more chance for things to go wrong but just for routine stuff their machine is likely to spend more time in a dealer service department. Given that, they tend to bitch longer and louder if their machine is out of service for days or sometimes even weeks.

My own feeling is that the weakest link in the Can Am company is the dealer network and dealer support. The company needs more dealers but on the other hand they need to weed out some weaker dealers. It is hard to do both at the same time."

The place where I purchased our Rt was the same as you have described. I have since found a Platium dealer, that has taken care of our RT the first time everytime. Not all dealers are bad. Just some!!!!!!!

 

[Netminder]

:agree: Luck has it my dealer services only BRP products, and also is in the province where the machine is built, which makes getting parts easier. So far so good!

 

[spydaman60]

:agree: Luck has it my dealer services only BRP products, and also is in the province where the machine is built, which makes getting parts easier. So far so good!

:agree:you hit on a great point. getting parts faster! now that isn't the dealers problem, that's brp's problems for not having the parts more readily available. you can't put all the blame on the dealers(when the parts aren't available), but i agree whole heartedly, "some dealers are definitely better than others"!

 

[Adirondack Mik]

Exactly right

Your right, from the posts I've read the dealer is everything. I'm lucky with Robert's in the Adironack's I've never left with out a smile on my face. There are very few places today that combine both costumer service as well as mechanical service. I've followed the best dealer list and you can bet I won't travel far from one of them. Except if I went to see Teddy, he's special.:yes:

 

[Littlebadwolf]

Recently, I made a comment in an email to a friend of mine about our Spyders. After sending it I thought I should post it. JMO.

" The general feeling that I find among Spyder owners is that their satisfaction with the product is almost entirely dependent upon the attitude of the dealer when the machine requires servicing. BRP hasn’t had the time to build a dealer network like HD, Honda, Yamaha or others so the Spyder’s reputation suffers when folks think that dealers have let them down.

It is probably worse with the RT models because folks who buy that kind of product are heavy users who enjoying touring. While the average motorcycle rider probably logs less than 5,000 miles a year on a machine, an RT rider is more in the 20,000 plus range annually. That means there is more chance for things to go wrong but just for routine stuff their machine is likely to spend more time in a dealer service department. Given that, they tend to bitch longer and louder if their machine is out of service for days or sometimes even weeks.

My own feeling is that the weakest link in the Can Am company is the dealer network and dealer support. The company needs more dealers but on the other hand they need to weed out some weaker dealers. It is hard to do both at the same time."

I agree...without a doubt...

 

[Bob Denman]

You nailed it! :thumbup: :agree: