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Need help setting up Elkas shocks, Apparently Cowtown is now just shipping boxes

DMENTR

New member
I know that is risky to dare criticize Cowtown and Elka on this forum. But the following is just facts, no emotion.

During the weeks of July 9[SUP]th[/SUP] and 16[SUP]th[/SUP] I called Cowtown to talk to Len about Elka shocks and his performance pkg. I left three messages, I never got any call backs from anyone. I called Elka to talk with them, the moment I mentioned I had a Spyder, I was told to call Cowtown “they do all the Spyder support” (Site sponser, Honda East Toledo should take note). Based on the pages and pages of positive comments on this forum, I went ahead and ordered Elkas from Cowtown last week. I spoke to a Jim or James. He took the order information, and said, “Ok they will ship out today”. I asked him, “Don’t you need my weight, riding style and other information to adjust the shocks”. His response was “You can adjust them yourself”. I asked him if the set-up instructions were clear, “its simple” was his reply.

I opened the box today nothing references the Spyder. The Owner’s manual is written for ATV’s and the stage 5 shocks. The Quick set-up guide attached to the shock only says rebound 25, basically set to the middle. The manual tells “how” to make the adjustment, no information on the initial set-up for a Spyder or rider or performance style.

Since I ordered the 1+R, I believe that I only have two adjustments, preload and rebound. I really do not what to blindly start down the road of trial and error with settings. I would greatly appreciate any guidance. What measurements and setting are others using? How do I determine a starting point for the preload?

Saying start in the middle and adjust up or down from there, is hardly the custom personal settings described by Elka and at $700 I would have expected at least a Spyder specific manual or insert. The ATV manual does clearly state “Without proper adjustment…. shocks could render the vehicle harder to control…”
 
WOW! I am also waiting my delivery but I didn't go with Cowtown. I was ask for all the information and they are to come ready to install. I talked with fellow rider yesterday and he said I should have used Cowtown as they offer Spyderlover discount and Len will get things right from the start. he also said that with the discount, the cost was about $550. I'm interested in the reasin your experience is sooo much different than talking with Len at the same place!
 
Dmentr
I can vouch that is not the way Len would normally handle that situation. I will PM you some contact information. Hopefully you spoke with him directly? If not then I am certain the situation will be resolved when you speak with him today. Look for my PM.
 
WOW! I am also waiting my delivery but I didn't go with Cowtown. I was ask for all the information and they are to come ready to install. I talked with fellow rider yesterday and he said I should have used Cowtown as they offer Spyderlover discount and Len will get things right from the start. he also said that with the discount, the cost was about $550. I'm interested in the reasin your experience is sooo much different than talking with Len at the same place!

I will certainly post any updates. The first is that within an hour of the original post a site supporting vendor has now quoted me $585 for the 1+r customized to my weight load, riding style, and roads. So the question becomes not only how to setup the shocks, but do I return them and buy elsewhere.
 
NOT SURE

I'm sorry I never got the message not sure what happened, Wish I had of cause would have returned your call right away, elka's are hobby of mine, I enjoy doing elkas and setting them up. I agree with you on the owners manule, it is sketchy at best, and IS for an atv! not a spyder:gaah:I have requested several times to get a spyder only booklet. If you pm your number i'll give you a call and walk you throught the set up....we do have a standered setting we have worked out and for the most part come set where simple adjustments can be made to quick adjust them for the average rider. We do have more extreme case where they have to completly redesigned and setup.
We do have a standered spyderlover special and it includes a 50.00 discount and free shipping, which save you around 80 to 100 bucks. I wish I had of gotten to speak with you myself and make the process much smoother. Elka does refur alot of folks to us and we work with them on the designs and setup so its a close relationship, and we work hard to provide the best possible care of folks as possible.
My appoliges to you, i don't think your set will be far off the right setup and i'll stay with you till your 100% happy as always I do 100% money back garuntee, I want to do my best to make them work for you my friend my cell is also 314-623-4743
 
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I welcome you to give me a call at 1-800-557-0552 ext 257 so I can help you with your shocks.

Since I was out of the office last week, my colleagues probably thought it was best to forward your phone call to Len at Cowtown to best help you as they are not as familiar with the Spyder as I am. We all have our specialties within the company, and the Spyder is kinda my territory. Therefore, rather than telling you “sorry we can’t help you", they attempted to steer you in the right direction.

Try to give ma a call today before 6pm E.S.T. and I will get you taken care of. Tomorrow I will be out of the office as I am off to Texas.

Regards,

John@Elka


Edit: In response to your comment "Site sponser, Honda East Toledo should take note" well, Until "Honda East Toldedo" decides to comply with our MAP policy, I will never recommend them to Spyderlover members.
 
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Elka Set Up

The Shocks come set up for the Typical Rider. I weigh 205 and the wife weighs 135. We ride 2 up 10 % of the time. Len said we are typical Riders.

There are two Adjustments on the Shocks. A small Wheel at the bottom of the shock and a Red Ring at the top of the Spring. The Small wheel at the bottom of the Shock is the one you want to adjust if needed. It has a rang of 50 clicks and mine came preset at 21 clicks. Turn to the right to tighten and the left to loosen.

The Red Ring can be adjusted if the range of adjustment using the Small Wheel doesn't produce the desired result. This should be done by a knowledgable person should you need to adjust it.

When installing, the Schrader valve should face up. This is where the shock is filled with Nitrogen and is a factory service point. The shock is installed with the spring at the bottom and Schrader valve at the top.

Once installed stand on the pegs and rock the bike side to side. The more clicks you put on the Small Wheel the less you will be able to rock the bike. (makes it stiffer). This part is all personal preference. Note Top mount bolts can be installed front to back if the will go in easier.

The only reason they where installed back to front was to facilitate the use of an impact wrench when they where original assembled at the factory.

Len also said the instructions suck and they are working on new ones for the Spyder. None of the cleaning or servicing instructions apply to the Spyder.

Hope this helps
 
I had emailed Cowtown also and got a quote of $700 for the stage 1 + also, I was thinking maybe the prices went up. Thanks for the heads up I will check around. I do wish I lived closer to Cowtown for their service it sounds like they are the best around
 
I know that is risky to dare criticize Cowtown and Elka on this forum.

Your a lucky poster the last one that criticized still hasn't returned after being run off?:dontknow: Once the quotes from the bible start coming out I would run for cover.:thumbup:
 
Edit: In response to your comment "Site sponser, Honda East Toledo should take note" well, Until "Honda East Toldedo" decides to comply with our MAP policy, I will never recommend them to Spyderlover members.


So............whats a "MAP policy" anyway?:dontknow:
 
Your a lucky poster the last one that criticized still hasn't returned after being run off?:dontknow: Once the quotes from the bible start coming out I would run for cover.:thumbup:

I can only speak for myself ( I think Len would feel the same way) , but if the criticism is justified, then fire away. I do prefer constructive criticism but as much as I would love to please every single person out there, unfortunately I am sure I have/ will fall short at one point. For that, I apologize in advance.

:opps:
 
Glad to hear that the original poster got some responses. I can personally say that John & Len are both stand up guys that will go out of their way to help you... but alas they are only human and things happen.

As far as pricing, maybe you can find them cheaper, maybe you cannot... but think about more than price for minute.

How many dealers do you know that would post their personal cell numbers on the forum and tell you to call them any time?

How many dealers do you know that put on such a great event like Spyderfest?

While I've found his prices to be great, I'd gladly pay more if needed to support such a great dealer and great people.

I didn't even bother checking prices on items I've bought from them (a couple sets of Elkas and an RT just to name a few).. just knowing my money is going in the pockets of really good people was good enough for me! :thumbup:
 
I can only speak for myself ( I think Len would feel the same way) , but if the criticism is justified, then fire away. I do prefer constructive criticism but as much as I would love to please every single person out there, unfortunately I am sure I have/ will fall short at one point. For that, I apologize in advance.

:opps:

Agreed if I have failed you, then let me know, give me the chance to make it right and i'll do my best. John "tropper" and I both take a lot of presonal pride in doing our absoulte best. I get folks from all over the country needing help, whatever it takes to try to help, doesn't mean I won't fail and like john said I apologize and keep trying.
 
Glad to hear that the original poster got some responses. I can personally say that John & Len are both stand up guys that will go out of their way to help you... but alas they are only human and things happen.

As far as pricing, maybe you can find them cheaper, maybe you cannot... but think about more than price for minute.

How many dealers do you know that would post their personal cell numbers on the forum and tell you to call them any time?

How many dealers do you know that put on such a great event like Spyderfest?

While I've found his prices to be great, I'd gladly pay more if needed to support such a great dealer and great people.

I didn't even bother checking prices on items I've bought from them (a couple sets of Elkas and an RT just to name a few).. just knowing my money is going in the pockets of really good people was good enough for me! :thumbup:

Thank you sir that meant a lot, I know you didn't have to say that.
 
I apologize if what I said came across as criticizing I didn’tmean it that way at all. Unfortunately things being what are and with all thethings I want to add to the machine saving some money is a necessary evil. Ihave heard such great things about Cowtown and wouldn’t hesitate to bring mySpyder to them. As far as only shopping price that isn’t what I was doing I wasplanning on using a sponsor of the site and have for all the purchases I havemade. Again my apologies for not being clearerin my first post
 
Great Follow up

Let me start by saying thank you to John at Elka and Len at Cowtown. Both followed up with me by phone and pm. Basically, Cowtown and Elka have figured out the right set-up for 80-90% of the Spyder owners. The main outliers are weight lighter than 170lbs. or heavier than 250lbs. From this starting point, tweaking takes over. John was very clear in helping me understand the starting point of the shocks and not just the how to adjust, but the why, when and the impact of scale in the adjustments. Len has pm'ed me with good adjustment/tuning messages and assured me he'll provide any more help if needed. I still want to talk with him about the airbox/plugs/wires install. I must admit that I don't understand why Elka does not yet have a Spyder specific insert, since I think the Spyderlovers site could generate one pretty quickly. I think BadDog6 (thank you as well) has provided the starting outline above.

As far as price, I will always pay for great service and support. It is clear that John and Len are dedicated to providing both. With shipping I probably could have paid $50/$70 less in total from a vendor that then apparently orders from Elka one at a time(10-14 days to ship). Cowtown stocks the 1+r, I had mine delivered within a week. That counts a lot with me as well.

It is truly rare today that peoples' actions live up to their promises, John and Len are doing it right.

(Buttsy, MAP is minimum advertised pricing. I had to ask John)
 
(Buttsy, MAP is minimum advertised pricing. I had to ask John)

Gotcha Thanks...............:thumbup:

A little off topic I realize but why is it an issue to a manufacturer of a product what the dealer advertises their price at? Always been curous about that one, in the day an age of the internet I hate when the site says "call for our best pricing" why not just let the dealer advertise and sell it for whatever they want? I assume the manufacturer got paid by the dealer so what does it matter how much margin the dealer wants to make from it? Just curious not trying to hurt anyone's feelings................
 
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Gotcha Thanks...............:thumbup:

A little off topic I realize but why is it an issue to a manufacturer of a product what the dealer advertises their price at? Always been curous about that one, in the day an age of the internet I hate when the site says "call for our best pricing" why not just let the dealer advertise and sell it for whatever they want? I assume the manufacturer got paid by the dealer so what does it matter how much margin the dealer wants to make from it? Just curious not trying to hurt anyone's feelings................

Very simple, do you like to get paid??? If everyone is selling it at cost then no makes money or gets paid. So we don't buy, stock, or sell it. Simple economics. Unfotunatly we have to make a profit. I know I know it's a fun thing and I would do it just for fun but someone's got write the check, and the boss's have to be happy or playtime is over:yikes:......I want to stay in biz working with and for folks..... No money no biz:gaah:


Dmentr, looking forward to talking with you more and seeing you at spyderfest one day.
 
I apologize if what I said came across as criticizing I didn’tmean it that way at all. Unfortunately things being what are and with all thethings I want to add to the machine saving some money is a necessary evil. Ihave heard such great things about Cowtown and wouldn’t hesitate to bring mySpyder to them. As far as only shopping price that isn’t what I was doing I wasplanning on using a sponsor of the site and have for all the purchases I havemade. Again my apologies for not being clearerin my first post

I knew what you meant and thank you. I'm not always the cheapest, but I try to be the best at helping and taking care of people. Spyderlovers are a bunch of my friends..... I'll always been on to first help, and second learn. It's a great site and a place I call home.
 
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