Poor dealership wrecks the experience

[JohnS_Rosamond]

I posted here before that my parents bought a 2011 RT-S. They had the dealership install the CB system pre-delivery. They CB didn't work so they took it back; that got fixed. Since then her RT-S has been taken back to a dealership three times, but only by trailer. The new dealership (the one I go to) has told them that some of the check engine light limp-home episodes have been caused by poor workmanship of the previous dealership (and showed us to prove it). But the end result is that they only have 600 miles on the machine and now are loath to trust it. They are averaging only about 100 miles between limp-homes (the last one was a throttle position sensor that was not communicating properly). I do not think that they got a lemon (it did 300 miles before the first dealership finished the CB fix), but now it's a constant problem. Make sure your dealership has competent technicians! My parents had been told that this first dealership has 5 trained techs. Uh, nope. They only have one tech who was trained (and apparently not trained very well). The front wheels were put on the wrong side for example (so the tread was rolling backwards). I have a 2010 and have not had any trouble. Any suggestions for for my parents? (beside moral support??)

 

[ARtraveler]

Sorry to hear about your bad experience. There are some dealerships out there that do not have competent mechanics. Hope BRP gets into requiring at least a minimum level of training to assure dealerships are providing the proper level of service. This kind of situation does not help the brand.

 

[SpyderWolf]

The only suggestion I can offer, besides the moral support factor, is for them to find another dealer to use. Unfortunately this is not that rare of an occurrence. If they can find a dealer that will take good care of them and their Spyder it shouldn't take long to change their perspective on things. These are the types of stories I do not like to hear, and I wish there was an easy way to resolve them all.

Wishing your parents the best with their RT.

 

[MouthPiece]

I posted here before that my parents bought a 2011 RT-S. They had the dealership install the CB system pre-delivery. They CB didn't work so they took it back; that got fixed. Since then her RT-S has been taken back to a dealership three times, but only by trailer. The new dealership (the one I go to) has told them that some of the check engine light limp-home episodes have been caused by poor workmanship of the previous dealership (and showed us to prove it). But the end result is that they only have 600 miles on the machine and now are loath to trust it. They are averaging only about 100 miles between limp-homes (the last one was a throttle position sensor that was not communicating properly). I do not think that they got a lemon (it did 300 miles before the first dealership finished the CB fix), but now it's a constant problem. Make sure your dealership has competent technicians! My parents had been told that this first dealership has 5 trained techs. Uh, nope. They only have one tech who was trained (and apparently not trained very well). The front wheels were put on the wrong side for example (so the tread was rolling backwards). I have a 2010 and have not had any trouble. Any suggestions for for my parents? (beside moral support??)

I'm not sure that there are BRP district managers that you could write. Consequently, I would write BRP and politely and factually present my case to them about this dealer. I would think that BRP would be interested in knowing the quality of work that this dealer performs.

Additionally, I would ask BRP if they can help. Just my thoughts.

Chris

 

[SpyderWolf]

I'm not sure that there are BRP district managers that you could write. Consequently, I would write BRP and politely and factually present my case to them about this dealer. I would think that BRP would be interested in knowing the quality of work that this dealer performs.

Additionally, I would ask BRP if they can help. Just my thoughts.

Chris

That is a good point that I totally neglected as well. You could always tell them to give Carlo a call at BRP Customer Service and have a talk with him about their issues. That might actually get the ball rolling in the right direction much faster. :thumbup:

 

[IWN2RYD]

Carlos... Anyone have his info for this couple.... Really saddens me when we see this...

 

[DynamoBT]

BRP Spyder support links are on the Home page of this forum. On the right hand side, down a ways.

 

[wyliec]

Carlos... Anyone have his info for this couple.... Really saddens me when we see this...

If you want to contact Carlo, here's the link providing the e-mail address:

http://www.spyderlovers.com/forums/showthread.php?t=10017

For some odd reason, I cannot just provide the e-mail address directly on my PC.

 

[JohnS_Rosamond]

Thank You

My parents and I thank you for your moral support. I am going to lend them my RT so that they can get used to "ryding" and when their Spyder comes back it'll feel a little more natural. I did have Carlo's e-mail and I have sent a complaint to Carlo regarding the originating dealership.

My parents and I both feel that something in the CB system or perhaps some wiring in the rear of the Spyder may be pinched and sending electrical shorts to the computer making it think it's dying a slow painful death. Though why it's the check engine light and not some other fault symbol I'm unsure.

 

[M2Wild]

I don't trust any dealers until they have proven themself. An extensive interview before hand should give you an idea of their Spyder knowledge. I tell them exactly what to work on and they are not allowed to touch anything byond that. Spyder's electricial system is very finiky. Tap your accessories into the wrong place can pretty much guarentee a limp mode. Just the stupid brake bulbs alone is enough to cause you the headache and that ain't an easy 2 min. change out.

I read a lot of good info on this forum. Do most of the work myself. Buy good parts and run secondary bus for all the extra stuff to stay away from the main system.

 

[redfox]

Seems to be lots of bad experiances with adding electical/electronic accessaries then having problems. Think I'll leave my RTS stock for the foreseeable future. It has plenty to offer for me as is. But each to his/her own. I am enjoying the ride so far.

 

[JohnS_Rosamond]

Yes, we're getting to know about how finicky the Spyder's electrical system can be unfortunately. However, the CB that was installed in my parents RT was the stock unit from BRP. At the time that they bought, we were assured that the dealership may "many trained technicians" and that installing a factory part was well within their competency level. Even bringing the Spyder home the first time, it was fine. It wasn't until the CB was finally working that these bad things started to occur, so we had no initial warning that service was going to be as bad as it turned out to be. In fact the whole reason that my parents used that dealership is that a co-worker has had such good luck with them (he has a Gold Wing).

 

[Mr. White]

I am sorry for your folks problems with their new scoot. My OEM dealer installed CB is poor and the dealer ordered another to be installed next week. During my 600, the tech (very good and knowledgable) checked his work on all connections, swr, etc and said it is a bad transceiver. Another dealer might be an answer, as you know.

JMHO.. With only 1,000 miles on my RT-S, I think the engine and running gear are top notch, but the electronics are lacking. BRP has some work to do on this issue. My Wing electronics are great with no proplems in nine years....The Wing CB is made by Clarion...and fine unit.

 

[Trickie Dick]

My parents and I thank you for your moral support. I am going to lend them my RT so that they can get used to "ryding" and when their Spyder comes back it'll feel a little more natural. I did have Carlo's e-mail and I have sent a complaint to Carlo regarding the originating dealership.

My parents and I both feel that something in the CB system or perhaps some wiring in the rear of the Spyder may be pinched and sending electrical shorts to the computer making it think it's dying a slow painful death. Though why it's the check engine light and not some other fault symbol I'm unsure.

Carlo was at Spyderfest so it may a few days before you hear back from him.