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Carlo said in regards to the drive belt..
- Thread starter wyliec
- Start date
Firefly
Active member
Do you really think that $10 or $20 is going all the way back to BRP?
I doubt it.
That's the dealers $$$. What does it take to adjust a belt? 1/2 hour?
The dealer has expenses to pay... like the wages of the tech doing the adjustment, the cost of the tools to do it and general overhead.
Independent dealers folks... which means they can charge or not charge for such things.
I plan on having my rear bearings changed every other rear tire-- so around every 20,000 miles. Cheap price for peace of mind.:thumbup:
Tom in NM
New member
Pots & Kettles?
An interesting comment from one vendor to another.
Tom
Sometimes at BRP the word "Service" is really just an acronym.
S crew
E verybody
R egardless,
V iolating
I ndividual
C ustomers
E verywhere
MM
An interesting comment from one vendor to another.
Tom
Sarge707
Active member
:agree: Whats it really cost a dealer-
1- They pay utilities anyway.
2- Techs are paid anyway.
It Cost them a New Cotter Pin :yikes
Hopefully they use a new one?) and a few spare minutes when available~!It Gets Them- Happy Returning Customers!!!:yes:
Magic Man
Registered User
What could you be talking about!
We give real customer service everyday to every one of ESI's customers and anybody here who has bought from us can tell you that first hand.
So, I know doing the right thing by your customers can be done if the person in charge really cares to do so.
I have bought BRP products since 1989. If it were not for my local dealer being such good folks doing all they can on their end, I most likely would not still be using BRP products today. However, the SERVICE I have gotten from BRP directly leaves much to be desired. FACT!
I will not play the "Good Ol Boys" role here, and because I too am in the cycle industry turn a blind eye to when I, or other people I know are treated unfairly by another vendor. I will speak my mind and tell it like it is.
Sending out bikes with this crazy too tight a belt spec was a mistake on BRP's end. I have had HDs for years which are all belt drive, and never was there ever a need for a belt to be this tight. I always thought this was crazy tight even from day one when there was all the "belt talk" on here 2 years ago.
Now BRP is seeing bearing failures because of this spec. and that there really was no reason to have it this crazy tight. Now BRP trys to BS us customers that if you are stilling running their old spec it's OK, but the new spec is 3 time less? How can anything have that big a swing in tolerances, 1400 to now 450.
That if you want to get it set to the new spec so your bearings are not stressed to the max it's on your dime. Also, if your bike is near or over 2 years old that bearing replacement because of this crazy too tight a spec for the last two years is going to be on your dime.
Hearing that dealers are even charging for failed bearings less than 2 years old, saying BRP says they are a wear item, all this is nuts.
I am as much a customer of BRP as anyone here, and have most likely been one longer and spent more money with them than most. However at 50 years old and involved in powersports since I was 11, I know what is right and what is not. This just is not good customer service.
MM
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fastfraser
Blazing Member
:2thumbs: Thanks Magicman, well said.
I haven't noticed a lot of bearing failures.:dontknow: Lamont did have one spin in the hub though at 36,000.
http://www.spyderlovers.com/forums/showpost.php?p=130561&postcount=27
http://www.spyderlovers.com/forums/showpost.php?p=130561&postcount=27
Oh sorry, I thought today's flavor was wheel bearings. :bowdown:
wyliec
New member
Okay back on topic of being charged for belt adjustment.
Drove round trip 150 miles, 44 F with rain and had belt adjuisted n/c. The General Mgr. gave the service dept. the go ahead and not charge me. The G.M. is going to take it up with BRP. I just said it was BRP's mistake from the beginning with the wrong spec. for tension and they should pay.
Drove round trip 150 miles, 44 F with rain and had belt adjuisted n/c. The General Mgr. gave the service dept. the go ahead and not charge me. The G.M. is going to take it up with BRP. I just said it was BRP's mistake from the beginning with the wrong spec. for tension and they should pay.
Sarge707
Active member
Good for you!!:2thumbs: My Audition is Tuesday! :yikes::roflblack:
bone crusher
Alignment Specialist
Can we get Carlo on this to tell his bosses to do us right and fix this for everyone...no fee? From what I'm reading here, this can be a major issue that can be corrected by BRP or a dealer for virtually no time/expense...
GA-SPYDER
New member
Bring it by my house. I'll do the brake adjustment for a ham sandwich.:joke:
Times are tuff.
YPILOT
Member
My :spyder: has been to the dealer every 3000 miles to get scheduled maintenance done. We ride every chance we get so I want it to be in top shape for performance and safety. Now with this belt tension issue and related bearing and front pulley bolt failures. I have a question regarding belt tension relating to belt performance.
If the belt tension has been set to the high end of the scale and then later adjusted to a lower setting, has the belt been stretched by the higher tension rendering it weaker or less effective performance wise?
Will this cause vibration problems with the belt?
If the belt tension has been set to the high end of the scale and then later adjusted to a lower setting, has the belt been stretched by the higher tension rendering it weaker or less effective performance wise?
Will this cause vibration problems with the belt?
wyliec
New member
I actually sent Carlo another e-mail on Saturday before I left for the belt tension adjustment. I expressed my feelings for having to pay when BRP made the original mistake by setting the spec. to high. My only suggestion is that others e-mail Carlo. Maybe, if Carlo hears from enough owners, BRP will step up and actually cover it under warranty.
bone crusher
Alignment Specialist
I emailed him last week...never heard back...this is a very reasonable issue that BRP should be willing to resolve...not a big expense and not a lot of time...and a lot of happy customers for helping out...
Firefly
Active member
:agree: Whats it really cost a dealer-
1- They pay utilities anyway.
2- Techs are paid anyway.
It Cost them a New Cotter Pin :yikes
It Gets Them- Happy Returning Customers!!!:yes:
Have you ever run a business or had employees?
While I'm not defending BRP or the dealers for charging for this (I wouldn't charge my customers for it)-- my point is dealers have the end choice to bill or not-- and they do have REAL expenses involved in doing ANY work.
The 1/2 hour the tech spends adjusting your belt with the $700 device isn't 'free' time. He could have been doing other billable work during that time, or maybe went/sent home early.
Here's a good analogy for you.... go to your local airport and find a plane that isn't full.... then ask them if you can just ride for free in one of the empty seats--- since they're flying anyway. Doesn't cost them any more to have you sit there.....
Ain't gonna fly--- literally....
Firefly
Active member
Okay-- so now back onto belt tension..... I addressed this issue while at Cowtown this weekend.
They did a great job fixing my drain plug and a fast oil change. Didn't charge me extra for drilling and tapping the broken plug out... went the extra mile.
They also checked my belt tension... which read 1200. They felt it was perfectly in spec so no adjustment. When I told them many where having theirs adjusted down to 450 the techs thought I was joking or crazy (usually I'm BOTH). They were not aware of an official statement from BRP telling them to lower the tension.
Spoke to Doc this weekend.... he has had 4 sets of rear bearings and 3 front pulleys thus far in 80,000 miles on his Spyder. He said he has run his belt tension around 800-900 from early on and these parts still failed.
So would they fail at the same rate with the tension down at 450? I would certainly think the lower tension would help... but there might be other problems--- like maybe the parts are cheap to begin with?
I meant to check Brian and Debs tensions with my tester and see what it read... as they both are running down at 450 and say they really like the feel of it... less vibration .
I'm lowering mine.. and have bearings ready and waiting..... more concerned about the front pulley than the bearings.
They did a great job fixing my drain plug and a fast oil change. Didn't charge me extra for drilling and tapping the broken plug out... went the extra mile.
They also checked my belt tension... which read 1200. They felt it was perfectly in spec so no adjustment. When I told them many where having theirs adjusted down to 450 the techs thought I was joking or crazy (usually I'm BOTH). They were not aware of an official statement from BRP telling them to lower the tension.
Spoke to Doc this weekend.... he has had 4 sets of rear bearings and 3 front pulleys thus far in 80,000 miles on his Spyder. He said he has run his belt tension around 800-900 from early on and these parts still failed.
So would they fail at the same rate with the tension down at 450? I would certainly think the lower tension would help... but there might be other problems--- like maybe the parts are cheap to begin with?
I meant to check Brian and Debs tensions with my tester and see what it read... as they both are running down at 450 and say they really like the feel of it... less vibration .
I'm lowering mine.. and have bearings ready and waiting..... more concerned about the front pulley than the bearings.
RoadHammer
New member
you think we feel like paying for there mistake?
use your brains fly... it's like buying a car with three wheels on it and you have to shell out extra for the 4th cause they forgot to put it on..
use your brains fly... it's like buying a car with three wheels on it and you have to shell out extra for the 4th cause they forgot to put it on..
Have you ever run a business or had employees?
While I'm not defending BRP or the dealers for charging for this (I wouldn't charge my customers for it)-- my point is dealers have the end choice to bill or not-- and they do have REAL expenses involved in doing ANY work.
The 1/2 hour the tech spends adjusting your belt with the $700 device isn't 'free' time. He could have been doing other billable work during that time, or maybe went/sent home early.
Here's a good analogy for you.... go to your local airport and find a plane that isn't full.... then ask them if you can just ride for free in one of the empty seats--- since they're flying anyway. Doesn't cost them any more to have you sit there.....
Ain't gonna fly--- literally....
Firefly
Active member
Not what I said at all. Have someone read it to you again....
I said I do not think we should pay for THEIR mistake... the difficulty is the wrong 'THEIR' seems to be getting blamed. This is a dealer choice at this point. If you're getting charged for it-- the money isn't going to BRP-- it's going to the DEALER.
bone crusher
Alignment Specialist
Not what I said at all. Have someone read it to you again....
I said I do not think we should pay for THEIR mistake... the difficulty is the wrong 'THEIR' seems to be getting blamed. This is a dealer choice at this point. If you're getting charged for it-- the money isn't going to BRP-- it's going to the DEALER.
Fly,
I was hoping Carlo could get BRP do the right thing and adjust this down for us to likely prevent problems 'down the road.' I'm going in for service in a few weeks and am giving my dealership money for hard bags, their installation, 2nd update (don't really pay for this one...), maintenance, and whatever else comes up...I'll be giving them a nice chunk of money...you'd think they could perhaps check the tension for me and adjust it accordingly? I guess I'll give them a call and ask if they can...what's that bulletin number that Scotty said?? Bossweb 6-2010?
I think they should do the work at their cost when you have your standard maintenance done (so at least you're there giving them money for something)...send the bill to BRP as it appears to be an issue from their side...doesn't this sound reasonable?
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