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Latest BRP Safety Bulletins for Shaft Replacement (2019-12) and Shaft & Sprocket Replacement (2019-13) Recalls - Jan 2025

In case you'd want to travel, I can vouch for the service department at CC Powersports.

Service Department | CC Powersports of Louisville | Shepherdsville Kentucky

CC Powersports of Louisville is a powersports dealer in Shepherdsville, KY, featuring ATVs, motorcycles, UTVs, scooters, and watercraft from brands like Kawasaki, Sea-Doo, Can-Am, Slingshot, Yamaha, Suzuki, and Bad Boy. We also offer sales, parts, service, and financing, and proudly serves the...
www.ccpowersportslouisville.com www.ccpowersportslouisville.com

They've treated me and my Ryker very well, took care of one Spyder buddy's sprocket recall and most recently my friend David's output shaft recall.

Sarah
 
So I had my Washington 2018 Spyder RT output shaft recall done in the last week of May. I have put 6 or 7 hundred miles on since then. A couple weeks ago I was backing on out on my RV site on grave and heard a clunk like it popped out of gear and right back in. Then Monday coming up a hill to my site in the RV park in 1st gear at 10 MPH pulling a little hard and it sound like it jumped out and right back into gear. Sound was similar to going for N to 1 or N to R when you first start it in the morning. Anyone else having an issue like this, and if so the resolution was??? Dealer said they would need it for a while to try and recreate the issue. Good luck with that.
 
47K miles on my F3-SM6, and the sprocket went. Ordered the new one and am dealing with getting the old one off. What a battle! I do think it’s unfair to have to do the work myself due to a known issue on Spyders in a particular year range, I’m out of coverage based on mileage. However, if you think your dealership is charging an hour or two of labor for this job, you may wish to try it for yourself and see. Keep in mind that not only do they have to do the work, they also have to keep up on things, taking the time to do it, as well.
 
Well, I reluctantly put my 2017 F3 Limited in the shop to have the output shaft & front sprocket recall done. My Spyder has almost 20,000 miles and had no evidence of red rust on my front pulley in all those miles. If it ain't broke, don't fix it is my attitude, but I thought that if I ever want to sell my Spyder, the buyer may want me to prove that the recall was done. So I went ahead and put it in the shop. I hope this works out for me.
 
can can biker said:
Hey. Spyder F3 Limited 2018 on recall for output shaft. Part is in, dealer has bike for 2 wks. Is this a joke that it takes that long? Help!
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I am having the same problem. I have "supposedly" been next on the list for 4 months. The dealerships, not 1 but 2, are telling me that once they get the bike in, it is taking forever to fix due to other things on the bike malfunctioning and having to be fixed. They said I could drive it. I did for the first time yesterday. I am sick of leaving a 20,000 machine sit in the garage.
 
Update on my story: After just over 9 weeks I finally did get it back. Went from something not taking a required update, to an oil pressure sensor needing to be replaced (didn't fix it) to then BRP saying the HCM needed to be replaced which BRP would not pay for I think it was $2300 for the module and my extended warranty was not wanting to pay since the Spyder was fully functional when it was taken in for recall. It seems at that point, knowing they were going to have one very upset customer, they pulled it all apart, discovered a clutch plate was bent, replaced that, and problem solved. I asked when I picked it up if that was the first time they had pulled it back apart??? And the service manager kind of hemmed and hawed and said he wasn't sure and of course the tech wasn't in that day.

Prior to picking it up, I had last spoken with them on the Wednesday morning that marked 9 weeks and was told they were still working with the warranty people, and then later that afternoon got a call saying it was ready to go, it was a bent clutch plate. Really leads me to believe the dealership never pulled it back apart to check things and were simply chasing potential causes of it not going into gear with BRP without ever having checked their own work. :mad:

Communication with BRP at first was okay but grew increasingly condescending in tone, and at the point when they decided the dealer should replace the HCM, the BRP rep I was dealing with back peddled from an earlier comment she had made, saying she had confirmed with dealer it was a recall related issue, to this being unrelated to the recall since they obviously did not want to pay for it, which really ticked me off.

Anyways, it is fixed, hopefully it doesn't have any issues related to this in the future, and I guess I should at least be happy I didn't spend money out of pocket to replace a HCM that was not the issue.
 
YoungR65 said:
Update on my story: After just over 9 weeks I finally did get it back. Went from something not taking a required update, to an oil pressure sensor needing to be replaced (didn't fix it) to then BRP saying the HCM needed to be replaced which BRP would not pay for I think it was $2300 for the module and my extended warranty was not wanting to pay since the Spyder was fully functional when it was taken in for recall. It seems at that point, knowing they were going to have one very upset customer, they pulled it all apart, discovered a clutch plate was bent, replaced that, and problem solved. I asked when I picked it up if that was the first time they had pulled it back apart??? And the service manager kind of hemmed and hawed and said he wasn't sure and of course the tech wasn't in that day.

Prior to picking it up, I had last spoken with them on the Wednesday morning that marked 9 weeks and was told they were still working with the warranty people, and then later that afternoon got a call saying it was ready to go, it was a bent clutch plate. Really leads me to believe the dealership never pulled it back apart to check things and were simply chasing potential causes of it not going into gear with BRP without ever having checked their own work. :mad:

Communication with BRP at first was okay but grew increasingly condescending in tone, and at the point when they decided the dealer should replace the HCM, the BRP rep I was dealing with back peddled from an earlier comment she had made, saying she had confirmed with dealer it was a recall related issue, to this being unrelated to the recall since they obviously did not want to pay for it, which really ticked me off.

Anyways, it is fixed, hopefully it doesn't have any issues related to this in the future, and I guess I should at least be happy I didn't spend money out of pocket to replace a HCM that was not the issue.
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How the heck does a clutch plate get "bent" in an assembled clutch?
Sounds like they had the clutch apart, got a plate jammed up in the basket, and just cranked down the pressure plate bolts anyway.
 
Cobranut said:
How the heck does a clutch plate get "bent" in an assembled clutch?
Sounds like they had the clutch apart, got a plate jammed up in the basket, and just cranked down the pressure plate bolts anyway.
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Well that’s a good question, that I suspect only the tech truly knows.
 
We're having the same dramas down here with the only Can Am dealer in town. Spyders are coming out from having the recall work done, only to have to go to a really good (but not factory-authorised) local shop to have things fixed that weren't a problem before the recall work.
 
TheMariner said:
We're having the same dramas down here with the only Can Am dealer in town. Spyders are coming out from having the recall work done, only to have to go to a really good (but not factory-authorised) local shop to have things fixed that weren't a problem before the recall work.
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I tried to complain to the NTSB that I don’t think many dealers have techs capable of performing the work required for this recall, but it went nowhere.
 
Snowbelt Spyder said:
I thought I would start a new thread with this new information, rather than burying it inside 6 pages of the other one. The Mods can change that if they want.

BRP has issued the final Safety Bulletins to the dealers on how to perform the recalls. There are two. There is the stand-alone bulletin for shaft replacement. That is 2019-12. There is a combined bulletin for shaft and sprocket replacement. That is 2019-13. Links below.

Summarizing:

- Yes, the engine is removed from the vehicle. BRP also has apparently done a dealer video to help the techs on how to do all of this.
- Yes, I understand that there is some concerns about VINs. BRP, in the initial 573 reports, did in fact identify manufacture dates for the 2017 and 2019 machines. All 2018 machines are affected. However, even though they say "certain" vehicles, they have never published a list or range of affected VINs in any of the bulletins, as is sometimes done. I would not recommend that an owner simply go to the VIN Look-up on NHTSA, in order to see if they are affected. Please work directly with your dealer. Good Luck.


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In reference to your statement regarding bulletins for the shaft replacement for vehicle years 2012-2019. Do you have the link to that bulletin, as well as the link for the bulletin for shaft and sprocket replacement? The links that you’ve listed are for vehicle years 2017-2019.
 
I went to my dealer last Sat and was told they still can't get parts. They supposedly have several that have been waiting 4 months. He took my info to see if they could order the part then call when it comes in. He was supposed to call and let me know if that is an option but he never called me! I've lost hope for an easy recall repair. I'm considering waiting a while since my 2018 has only 10k miles on it.
 
I had my recall done. Drop my bike off on a Wednesday and picked it up on a Friday. Everything seems ok except they didn't have my rear seat on correctly. Which I corrected when I got home.
 
accaptain777 said:
I went to my dealer last Sat and was told they still can't get parts. They supposedly have several that have been waiting 4 months. He took my info to see if they could order the part then call when it comes in. He was supposed to call and let me know if that is an option but he never called me! I've lost hope for an easy recall repair. I'm considering waiting a while since my 2018 has only 10k miles on it.
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Where in Tenn. are you. If your in western Tenn. I can get you my dealer name if you want it.
 
accaptain777 said:
I went to my dealer last Sat and was told they still can't get parts. They supposedly have several that have been waiting 4 months. He took my info to see if they could order the part then call when it comes in. He was supposed to call and let me know if that is an option but he never called me! I've lost hope for an easy recall repair. I'm considering waiting a while since my 2018 has only 10k miles on it.
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I don't believe your dealer wants the job!
The recall will work thru any dealer, call different dealers and find one that can get parts and do the job!

just MHO!
 
Ex-Rocket said:
Where in Tenn. are you. If your in western Tenn. I can get you my dealer name if you want it.
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I'm in Bartlett Tennessee and the dealer near me is FRS Powersports. I called another dealer in Olive Branch, MS which claim to have the parts but only have one tech and many bikes in line for service. When I look at their reviews, I'm just not sure I want to take a chance with them.
 
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