A month ago today I dropped off my Spyder at the local CanAm dealer (where I have had no complaints whatsoever about their service in the 3 years that I have owned my 2021 RT). My Spyder had gone into "Limp Home mode" and it turned out it was due to a faulty speed sensor. Now, a month later, they are still awaiting the replacement sensor needed, and are trying to find one at other dealers since CanAm says it is on backorder. Maybe foolishly I thought that I would be without my Spyder for a few days at most, but now as I see the riding season rapidly slipping away I guess I have to be prepared to just look forward to riding again next Spring. I have another bike, a little Royal Enfield Hunter 350, but it is the Spyder that I wish I was riding. In my 40 years plus of riding motorcycles, mostly Hondas and Triumphs, I have never before found myself having to wait a month for a needed part. This has all made me wonder if maybe I should have considered that Harley Triglide instead, despite how much I enjoy my Spyder.
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Bummed out waiting for a part
- Thread starter vito1943
- Start date
BajaRon
Well-known member
Get the part # and do your own search. Dealerships don't always put much effort into it. You might get lucky spreading a wider net.
CloverHillCrawler
Active member
And I would invoice the dealer a finders fee for getting it for them in a reasonable amount of time if you can find it before they get it.
canamjhb
Well-known member
You are experiencing the exact same reason my Spyder was replaced by a Goldwing trike. I had 3 different month long + parts/service issues in 3 years of ownership. My Goldwing trike was not totally trouble free, but I never had to wait more than a few days for any parts or service. Fortunately, in my area, there are many good shops capable and willing to work on and service Hondas regardless of age whether it was triked or not. Lack of parts availability and good timely dealer service are the reasons why there is no Spyder in my garage today. Good luck..... Jim
Snowbelt Spyder
Well-known member
Vito. Rear speed sensor? Was it damaged? Where’s the machine now? I'm asking because it wasn’t that long ago a member here had a fault on the rear sensor. Turned out that it, and the hole, was just caked with dirt and various other kinds of road scum. Took it off, cleaned everything, reinstalled. Boom. All fixed.
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As indicated on this and other sites, BRP and its dealer network can be their own worst enemies when it comes to customer service after the sale. Reputable independents are often your best bet for honest, reliable information and service. One good example of a long list, is BajaRon. Luckily I live close (30 miles is close for me) to a very knowledgeable honest independent whose only shortcoming is a long line of customers in front of me. Once you find a good shop, treat them like you'd want to be treated.
Mikey
Well-known member
Fox Powersports
720 44th Street SW
Wyoming MI 49509
Phone: 866-829-6884
Email: [email protected]
Just for kicks give them a call and see if you can get that part!!
720 44th Street SW
Wyoming MI 49509
Phone: 866-829-6884
Email: [email protected]
Just for kicks give them a call and see if you can get that part!!
Albec
Active member
Reading this, and like threads, makes me VERY nervous about keeping my Spyder for the long haul.
I normally do all my own work, and I keep vehicles pretty much till I drive the wheels off.
I don't see this happening with Can-Am and I hope that I didn't make an expensive mistake by buying this toy.
I don't get BRP's philosophy on these things...
I normally do all my own work, and I keep vehicles pretty much till I drive the wheels off.
I don't see this happening with Can-Am and I hope that I didn't make an expensive mistake by buying this toy.
I don't get BRP's philosophy on these things...
Bangorbob
Active member
Exactly my feelings.
LongIsland
Member
I found this online at https://www.canampartsking.com/. I looked at the Mechanics front brake part# 710006981 and Mechanics rear brake part# 710006982. Seems they have it in stock. Good luck.
AndysF3S
Member
I have ridden Skidoo, Canam and now a 22 F3S since 1996 and have not had any problem getting the odd part from BRP to date. I do the maintenance myself, once off warranty and have found Rotax/Skidoo/Canam to be very reliable. The reason I post this it is easy for someone new to the product to get discouraged due to all the negative posts.
I have a 22 Sierra AT4 Duramax 3.0 1500 and if you check out their site you will see the same thing. Bottom line is buy whatever you think is the best and you are happy with.
Albec
Active member
I'm on the Duramax forum too.
But reading here on the difficulty that some are having with obtaining parts and combining this with the reports that many dealerships are no longer doing work on 'older' Spyders, this is not good for long time ownership of this Can-Am product.
Its now TWO MONTHS that my 2021 RT has been sitting at the dealer awaiting a part from CanAm. Up until the speed sensor went bad and put me into Limp Home mode the Spyder has been flawless, but this is really souring me on CanAm. The dealer keeps apologizing and now tells me that the part is expected in the next few days, and they will trailer my Spyder after replacing the sensor and bring it to me since it is getting too damn cold to ride it home (its 26 degrees this morning as I type this). Thankfully I also own a two wheeler, so I have not totally missed out on riding this Fall, but this waiting has really bummed me out.
Bfromla
Well-known member
Thanks for update, sorry not resolved. Least can stay sane (some wind therapy)
BajaRon
Well-known member
They've probably got one sitting right there on the showroom floor. My dealer gave me the same run-a-round for a failed DPS. Told me they couldn't get one for at least 2 months. I said, 'You've already got one!'. And pointed to a Spyder sitting in the showroom. They said, 'You expect us to take one off a new Spyder?' I said 'Sure!, why not? You expect me to wait 2 months and let the Spyder I already paid for sit during riding season?'.
They took the DPS of their Spyder and I was down the road the next day.
nightfalcon
Member
Parts supply for sensors and other vulnerable items shouldn't be a lottery. KTM are learning the hard way about the pitfalls of poor customer service. My experience with Can Am isn't a happy story either, suffice to say they're quite comfortable throwing their dealers and customers under the bus. I've been there loads of times with bike manufacturers (Triumph NZ is notorious for not having basic items in stock) but as @bajaron points out, use the internet, it's a big world out there and it's saved my bacon a few times.
CharltonHeston
New member
Hello - not sure if I have the privilege to reply here, but I have been thinking about buying a new 2024 or 2025 RT. I'm a lifetime Honda guy who went to KTM in 2018. Bought a new KTM adventure bike. Mechanically, the engine was great. I did have the notorious 1st-to-2nd gear miss issue in the transmission, but I wanted to love the KTM so bad that I was willing to accept the fact that I need to be extra careful upshifting 1st to 2nd. Then suddenly, the electronic dash failed. The bike would start and run but the dash no longer worked. I took to the KTM dealer (who was excellent) and he said the electronic dash failed and also lost my odometer reading. The dealer, while good, told me KTM was not willing to cover the dash under warranty because the bike was 15 months old. Needless to say, the bike was at the dealer for 2 months getting a new dash, certifying the odometer, and paying the $2000 bill. I essentially left the bike at the dealership, altho I did physically bring it home but asked the dealer if he would sell it on consignment (at a loss). I eventually came back to Honda, one of which I have today.
So, I'm really afraid to buy a Can-Am Spyder when I hear stories about parts availability and dealers refusing to work on machines. I have no problem doing my own maintenance, but I depend on the dealer for warranty issues and complex problems. These machines are complex, and troubleshooting can be very difficult. I really want to buy the RT, and I have been mentally planning trips that would be fun to do.
Let me know your thoughts. Are these machines a fun novelty, but not dependable transportation? Or do they have a reasonable statistical probability of issues, but not unlike any other motorcycle?
CH
So, I'm really afraid to buy a Can-Am Spyder when I hear stories about parts availability and dealers refusing to work on machines. I have no problem doing my own maintenance, but I depend on the dealer for warranty issues and complex problems. These machines are complex, and troubleshooting can be very difficult. I really want to buy the RT, and I have been mentally planning trips that would be fun to do.
Let me know your thoughts. Are these machines a fun novelty, but not dependable transportation? Or do they have a reasonable statistical probability of issues, but not unlike any other motorcycle?
CH
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