2024 RT Ltd display shuts off - back to dealer!

[Snowbelt Spyder]

Here we go, just as I thought what would happen with these displays and updates, not even a month out of the chute and it is BRP's own display ...
https://www.spyderlovers.com/forums/showthread.php?157795-Anyone-installed-this-Motorcycle-Car-Play-Unit-or-similar-on-2020-RT-or-F3&p=1694655&viewfull=1#post1694655

I hear you. The only place that I've heard a mention of a needed update was a little comment in a Smoak video. But, it wasn't because he had worked with it yet, it was just a message from the sales people upstairs. But, if that's the case, then it will get worked out.

It's not intuitively obvious that a helmet comms unit HAS TO be paired to the Spyder - not to the phone - via Bluetooth, unless you read the documentation / manual. That could be an error being made. This is an Apple requirement - not a BRP requirement - because Siri is required in order to use Apple CarPlay in a vehicle. It's a driver distraction thing. So, on the Spyder, you can't interface with Siri without a headset.

The iPhone HAS TO be connected to the bike by the USB in the glovebox. There's no mention of whether or not the iPhone also needs to be paired to the Spyder via Bluetooth. But, in order to make and receive phone calls handsfree, I would think that would be necessary, also.

Plus, the touchscreen function of the entire display is disabled whenever the Spyder is moving. So, you are still navigating the display with button controls while moving.

I wish I had one to play around with. But ultimately, I think it will be a better experience than BRP GO. New owners just need to fire it up and learn how it works.

(I guess we've hijacked this thread)

 

[oldguyinTX]

Hey Jeff. Only 3 days ago, that unit was still in the crate. So yeah, money is on the bet that they didn't bother giving the battery a charge before they gave it to you. Although, with the engine running, it's a little odd that the alternator couldn't maintain, but still, put the battery on a smart charger...either 1 or 2 amps...and just let it charge until the charger shifts from charging to maintaining mode. If you don't have a smart charger, get one. (not sure of your experience level) If you are going to own Powersports products these days, it's a necessity. By smart charger, we mean one that has different settings for different battery types, such as gel, AGM, flooded, etc, and has programs that condition as well as charge. Your battery is AGM. And if you want to splurge, get one for LIPO, also. OptiMate makes a nice line of chargers.

As Wood said, it is a cheap Chinese battery that is only rated at 300CCA. A Spyder needs 350CCA. At some point, you will be replacing that battery sooner than normal. Sorry.

While you're in the battery compartment, check that the connections on the battery posts are tight. All things you can do this weekend and save the trip to the dealer, just in case that this is the only problem. But, you know, sometimes stuff happens. Understand your frustration. You are an early adopter on the 2024. Maybe it needs a firmware update. They'll figure it out. That's what warranties are for. If not, change dealers. This is Diamond?

As a hint and reminder to folks - the 2024 does NOT have a big, black Reverse button. Also Jeff, when the Operators Guide discusses shifting, and it says have your foot on the brake. It's not just a suggestion. It's an interlock. It won't work without it. Press firmly. Good Luck with it. It will all work out.

Hey Doug, do you think it's OK to use a higher amp smart charger than 1 or 2 amps? Amazon has quite a few that are 5, 6, 10, etc. Thanks, Dwight

 

[Snowbelt Spyder]

Hey Doug, do you think it's OK to use a higher amp smart charger than 1 or 2 amps? Amazon has quite a few that are 5, 6, 10, etc. Thanks, Dwight

Hey Dwight. For the Yuasa AGM battery, the required initial charging rate is 2 amps. So, you would want a charger that can go down to that. That would be good for a Powersports or lawn tractor battery around that same size. If you want to invest in a charger that you can use on a variety of vehicles, I would get one that has multiple charging rate settings that you can select. But, 2 amps would be the lowest. Same goes for battery types. Typically they can be selected between Flooded Cell, AGM and Gel. Newer ones even have a setting for Lithium. And some newer ones can even tell which type the battery is automatically.

Any smart charger these days should automatically shift into a maintaining / conditioning mode once the charge is completed. So, you don't HAVE TO have separate maintainers unless you have multiple vehicles that you want on maintainers at the same time.

So, it all depends on what your needs are. I have my main charger that has settings for 2, 5 and 10 amps...and can be selected between the 3 main battery types. I have no lithium yet. Then a couple of maintainers for the old car, the bike and the John Deere.

BTW Dwight - is your Spyder still in the shop?

 

[JB62]

Just went out and tried it helmet connected, cable connected, like on the video doesn't work. There is no apple car play icon on the screen to turn on like in the video. Followed video to the tee and doesn't work.

 

[JB62]

Hey Dwight. For the Yuasa AGM battery, the required initial charging rate is 2 amps. So, you would want a charger that can go down to that. That would be good for a Powersports or lawn tractor battery around that same size. If you want to invest in a charger that you can use on a variety of vehicles, I would get one that has multiple charging rate settings that you can select. But, 2 amps would be the lowest. Same goes for battery types. Typically they can be selected between Flooded Cell, AGM and Gel. Newer ones even have a setting for Lithium. And some newer ones can even tell which type the battery is automatically.

Any smart charger these days should automatically shift into a maintaining / conditioning mode once the charge is completed. So, you don't HAVE TO have separate maintainers unless you have multiple vehicles that you want on maintainers at the same time.

So, it all depends on what your needs are. I have my main charger that has settings for 2, 5 and 10 amps...and can be selected between the 3 main battery types. I have no lithium yet. Then a couple of maintainers for the old car, the bike and the John Deere.

BTW - is your Spyder still in the shop?

Haven't taken it in yet dropping it off Saturday, won't know for a few weeks as I am a trucker and will be gone for couple of weeks.

 

[Snowbelt Spyder]

Just went out and tried it helmet connected, cable connected, like on the video doesn't work. There is no apple car play icon on the screen to turn on like in the video. Followed video to the tee and doesn't work.

That’s just crazy. Shipping those things out like that. Oh well. Have a safe couple of weeks on the road.

 

[Snowbelt Spyder]

Just watched Smoak’s vlog from yesterday. Apparently BRP hasn’t received their licensing certificate from Apple, yet. I guess they shipped the machines anyway. However, the update will be easy enough once that update appears in a BUDS2 update. Dealer can do it for free. He also mentioned an ability to do updates yourself over WiFi. Something convenient to learn how to do.

 

[Maplehawk]

Just a thought, as I know nothing about Apple products, but is it necessary to download the car play App to the phone. I use android and had to download the android auto app before it would connect to my car

I didn't have to on my Harley or my other 2 Vehicles. Its part of the vehicle platform

 

[OlJim]

All I can say is I hope you guys get all the problems worked out before mine arrives. My dealer here in Oklahoma says first part of March, red/black RT Limited

 

[Jetfixer]

Hey Jetfixer, what part number NOCO battery did you use ?? Will the standard Deltran battery tender work with this battery ??

thanks johnv

I used the Noco NLP20. it is much smaller than a stock battery physically. You must use the supplied spacers to raise it up for the Spyder clamp to hold it in place. Also, be very careful to put one of the included rubber pads between the clamp and the positive terminal. They are VERY close together. Your battery charger will work, but you'd be much better off with a lithium-specific charger. NOCO makes very good ones.

 

[JohnSign]

I would have been thrilled to see reviews stating "BRP releases major electronic upgrade across their on-road models that works flawlessly" - unfortunately, not how it worked out. I debated going to a '24 model for my F3, but decided that known issues were a lesser challenge than the unknown and bought a '23 ... The rebate and avoiding the price increase didn’t hurt either��

 

[JB62]

I just went and looked at my error codes and it has U0155 and P195B line pressure to low. P195B is for not shifting, there are Times when it would not shift into reverse. The Spyder only has 100 miles on it.

 

[jfischer]

Just went out and tried it helmet connected, cable connected, like on the video doesn't work. There is no apple car play icon on the screen to turn on like in the video. Followed video to the tee and doesn't work.

Same. Paired up my BT headset, plugged in iPhone, nada. Tried with iPhone connected via BT and not, no difference. Since I have not seen one single person state that this works on theirs I am assuming it's going to have to be a software update for the head unit before it works.

EDIT: Got confirmation from Can-Am on Facebook that ACP is not working at this time, but should be in an update "within a few weeks".

 

[CloverHillCrawler]

How in the hell did they install, test, and demo this without a license being in place?

 

[Maplehawk]

Same. Paired up my BT headset, plugged in iPhone, nada. Tried with iPhone connected via BT and not, no difference. Since I have not seen one single person state that this works on theirs I am assuming it's going to have to be a software update for the head unit before it works.

EDIT: Got confirmation from Can-Am on Facebook that ACP is not working at this time, but should be in an update "within a few weeks".

can you post a link to that page or a screen shot

 

[jfischer]

can you post a link to that page or a screen shot

Hopefully this works, the image upload from local computer is not intuitive at all....

 

[jfischer]

Also got this reply on a YouTube video about the new display and CarPlay...

Hi John, thank you for the comment. I just checked directly with Can-am. They are very aware of the situation with Apple play and working to get a resolution with Apple. As soon as they do, you will simply need to update to your system (done from anywhere - no need to bring it to the dealership).
This should be resolved by April the latest. Hopefully sooner.

 

[JB62]

I have a brand new 2024 Spyder RT Limited that I just got 2 days ago, and I was out riding and the 10.25 display shut off on me. When I stopped and restarted, it worked. It also sometimes doesn't want to go into reverse until I restart it. Kind of annoyed after spending $30 grand on something. Good thing I have extended warranty. So, it's going back to dealer.

Talked to my dealer and as expected bad battery caused it all, they were going to put another Can-am battery in it under warranty but I told them I wanted a Yuasa battery in it even if I had to pay for it.

 

[XEXMNR]

Just went out and tried it helmet connected, cable connected, like on the video doesn't work. There is no apple car play icon on the screen to turn on like in the video. Followed video to the tee and doesn't work.

Picked up my 2024 Spyder RTL on February 16th. I am frustrated that I can't get the Car Play icon to come up either. I connected my iPhone 14 via cable and bluetooth. I also connected a Scala Rider G4 Cardio to the bike via bluetooth. I might add, one of the main reasons I traded up from my 2020 RTL was to get the Car Play. I have Car Play in my Subaru and really like it. At any rate, that is why I came to the forum to find out what I might be doing wrong. If anyone has success in connecting, please let us know. Thanks.

 

[jfischer]

Picked up my 2024 Spyder RTL on February 16th. I am frustrated that I can't get the Car Play icon to come up either. I connected my iPhone 14 via cable and bluetooth. I also connected a Scala Rider G4 Cardio to the bike via bluetooth. I might add, one of the main reasons I traded up from my 2020 RTL was to get the Car Play. I have Car Play in my Subaru and really like it. At any rate, that is why I came to the forum to find out what I might be doing wrong. If anyone has success in connecting, please let us know. Thanks.

I've posted this elsewhere, but CarPlay does not work at this time. It's supposed to be "coming soon" in a software update for the head unit. I was told anywhere between 2 weeks and end of March. It is supposed to be an OTA update that you can do at home and not require a dealer visit.