Has anyone got the permanent fix for their sprocket?

[acdcking12]

I replaced my front sprocket earlier this year. As far as I am concerned, My bike is completely fixed and not worrying about the recall.

Plus nobody should ever pay any money when a recall is in play.

 

[MonPaul]

Even if someone from BRP contacts them you can rest assured that your information will be passed on to them.
Would you really want them working on your Spyder with them knowing that you reported them? I wouldn't.

That's the first question I asked and he told me they would do their own internal investigation and my name wouldn't be mentioned. It really doesn't matter anyway because I don't ever plan on going back there. Also I think being afraid they use my name is not the right attitude to have, I am trying to stop them from ripping other people off!

 

[K80Shooter]

That's the first question I asked and he told me they would do their own internal investigation and my name wouldn't be mentioned. It really doesn't matter anyway because I don't ever plan on going back there. Also I think being afraid they use my name is not the right attitude to have, I am trying to stop them from ripping other people off!

You must have taken something I said out of context. I never said you should be afraid to say anything, I strongly recommend you or anyone in this kind of circumstance to say something.
All I was saying was I wouldn't want them working on my stuff again. And that they would know who reported them (unless you gave them a fake name or something like that.)

 

[jiffy]

Some dealers charge extra fees for everything. My original dealer was like that. When I had warranty work done they charged extra fees. Find another dealer you can trust. Those are Stealerships especially when your recall letter says "BRP will repair your vehicle at no cost"

 

[2dogs]

Something's not adding up to my way of thinking.

All of the above emanates from my years working in quality assurance where I came up with the following mantra; QA-QA-QA -- The Questioning Approach of Quality Assurance leads to the Quintessential Answer!

Is it possible to find out who and where these sprockets are made?

 

[Bobby1048]

Took mine in for the inspection phase, told me I was good to go. They did tell me they weren't getting the repair parts until the later part of August, had it done the second week of July (the inspection). Had it done at Johnny K's Powersports in Niles, Ohio.

 

[Little Blue]

Brp sprocket

:chat:.....I Was at my Local Spyder Dealer Saturday. The Story I got was 'NO DATE'. That is all we are being told.
Call the Number on the recall letter. ........:banghead:....:banghead:.....:banghead:

 

[Wmoater]

I was told don’t expect permanent fix till at least next spring. The lines are all switched over now and all the “parts” that are coming to the warehouses are being stocked and they are trying to fill back up all the bins so that next spring everything will be close to being back to normal. This is all the parts not small ones like the recalls. Therefore, parts could be in stock right now, for basic repairs not involving the recall, but they are saying out of stock till the numbers are back to normal. In doing this, BRP is forcing the Dealers to not stock up on parts so they can get a more accurate count number and availability in the spring for new machines and repairs. Makes sense to me. Heard this at a sled rally, and also at a spyder rally where BRP was from a pretty large dealer that is no where near me. Mine also said the same. My dealer put a small dot on my sprocket and said that if the dot rotates more than 3 degrees which has another dot on the new bolt to bring back in and they will install another pulley.

 

[Tourer]

I do not fully know the procedures and policies concerning recalls within this manufacturer and dealer network.
But I will try to shed some light on recall procedures in the automotive venue. I am a retired Volvo and Volkswagen dealer. When a recall is initiated, the government becomes involved and the dealer must perform these recalls as outlined in the letter sent to all the effected customers.
The dealer cannot refuse to do the recall.
The dealer cannot impose any shop, environmental, or additional charges on the customer.
The dealer can refuse to perform the recall if there is any evidence that the vehicle has been tampered with or modified in the recall area.
The dealer does not have any obligation to give a loaner vehicle unless it is outlined in the recall notification letter.

Since the manufacturer has to reimburse the dealer for the recall, they usually make the part cost less and the repair time is usually short of the time needed to perform the work. This is why some dealers try to skate when doing recalls. It costs them money when their technicians cannot perform the recall in the allotted time. Their technicians could be doing more profitable repairs.

When my dealerships performed the recalls we looked at them as opportunities to reconnect with customers who no longer used us. Recalls allowed us to check the vehicles over and possibly find some additional warranty or customer pay repairs. So we treated the customers like gold. Let’s face it the customer is the one who is inconvenienced because of the recall. Also, when customers come in for the recall they always wander up to the showroom and look at the new vehicles. Another opportunity to possibly sell a new or used vehicle.

There were times we had to limit the number of recalls that were scheduled in a day. Too many in one day would hinder getting to other service and warranty work. We would take one or two technicians and have them just do the recalls. This would help the dealer because these technicians would become more proficient and would perform the recall in the allotted time. We never refused warranty or recall work because We were being reimbursed at the customer level hourly rate and the parts were reimbursed at MSRP.

It is disheartening to see so many dealers not looking at these recalls as opportunities and treating the customer in such an unprofessional manner. Please note all I have stated was the situation in the state of New York. Ride Safely.

 

[old Timer]

Glad to hear that Tourer. I was a large BMW Motorcycle dealer that BMW also reimbursed parts at MSRP and labor at the shops officially posted labor rate, paid Labor was based on the Flat Rate time. And you are absolutely correct about a good Tech can beat or at least do the job at at the flat rate allocated time. This theoretically removes any reluctance to do warranty work.

Sounds like you had a quality operation.

 

[bigbadbrucie]

Something's not adding up to my way of thinking.

Part # 705503239 is the currently available sprocket, according to the BRP parts catalog.
The catalog shows that 705503239 was used starting in Sept 2020. That means it was not used in 2020 models.
2014 and 2020+ models apparently do not have a fretting problem.
The part number changed from 2014 (705501986) to 2015 (705502134) so who knows what changed in the material used?
According to the BRP parts catalog the *2134 sprocket was used up to Sept 2020.
If there was a significant difference in the sprocket material from 2014 to 2015 was that the cause of the fretting? If so, why don't we see reports of fretting with the 2020 models and why are they not included in the recall?
That's why, as I stated in another thread, I'm thinking the output shaft may be the cause of the fretting. But if so, then why don't we see reports of fretting with the 2020+ models since the output shaft part # is the same from 2015 to 2022? Or did they (or Rotax) make a change in the output shaft in 2020 without changing the part #?

My observation has been that quality control over documentation has not been one of BRP's strong points. Maybe one of the reasons they are taking so long to come up with the permanent fix is there have been material or manufacturing changes in the sprocket or output shaft that were not identified by part # changes. Maybe they simply do not know what sprocket material is in the sprocket of every Spyder since 2015 and so have been unable to pinpoint the root cause of the fretting. And if they don't know the root cause, there is no way to define the fix.

All of the above emanates from my years working in quality assurance where I came up with the following mantra; QA-QA-QA -- The Questioning Approach of Quality Assurance leads to the Quintessential Answer!

Idaho, I hate to put a fly on the ointment, however NOT ALL 2014’s are affected. My 2014 RTS SE6 was built in December of 2013 and IT IS NOT included in the recall. Does that mean that my “sprocket” is identical to those used on the 2013’s? If so, what is the part number for the 2013’s? Don’t quote me, but I believe the recall starts with the 2014’s built AFTER April of 2014 and DOES THIS MAKE A DIFFERENCE?

 

[IdahoMtnSpyder]

Idaho, I hate to put a fly on the ointment, however NOT ALL 2014’s are affected. My 2014 RTS SE6 was built in December of 2013 and IT IS NOT included in the recall. Does that mean that my “sprocket” is identical to those used on the 2013’s? If so, what is the part number for the 2013’s? Don’t quote me, but I believe the recall starts with the 2014’s built AFTER April of 2014 and DOES THIS MAKE A DIFFERENCE?

You confuse me. I never said any 2014s were in the recall. The front sprocket part # changed from 2013 to 2014 because of the engine change. It changed again from 2014 to 2015. The current part #, which supersedes the 2014 one, applies to all 2014 to 2022 RTs. It was first used in Sept 2020. The recall notice applies to certain 2015 to 2019 RTs and F3s. What defines "certain" isn't specified. As far as I know if a part is changed mid year the parts catalogs reflect that date. Otherwise I take it the part number, if changed from one year to the next, applies at model year change. According to the BRP parts catalog the only year part # 705501986 was used is 2014. The 2015 part # was used up to Sept 2020. One of my questions is why aren't 2020 models included in the recall since they used the supposedly same sprocket as 2015 to 2019?

 

[bigbadbrucie]

You confuse me. I never said any 2014s were in the recall. The front sprocket part # changed from 2013 to 2014 because of the engine change. It changed again from 2014 to 2015. The current part #, which supersedes the 2014 one, applies to all 2014 to 2022 RTs. It was first used in Sept 2020. The recall notice applies to certain 2015 to 2019 RTs and F3s. What defines "certain" isn't specified. As far as I know if a part is changed mid year the parts catalogs reflect that date. Otherwise I take it the part number, if changed from one year to the next, applies at model year change. According to the BRP parts catalog the only year part # 705501986 was used is 2014. The 2015 part # was used up to Sept 2020. One of my questions is why aren't 2020 models included in the recall since they used the supposedly same sprocket as 2015 to 2019?

My apologies Idaho....when You were talking about the part numbers for the 2014 to 2019, I took that to mean that they all were part of the recall, which of course you did not say. Now with the first part of 2014 not part of the recall but from there on up being part of the recall, was there a part number change DURING 2014 as the latter ‘14’s ARE in the recall? What changed DURING 2014?

 

[IdahoMtnSpyder]

All I know is what's in the recall notice, which has not been changed since it was issued back in May. Have some owners here mentioned being in the recall? They very well could be if their sprocket was replaced sometime after 2014 since the replacement sprocket would have been the then current, and now recalled, part #. Based on what I see in, and interpret from, the BRP parts catalog there was no part # change during 2014.

 

[PMK]

My apologies Idaho....when You were talking about the part numbers for the 2014 to 2019, I took that to mean that they all were part of the recall, which of course you did not say. Now with the first part of 2014 not part of the recall but from there on up being part of the recall, was there a part number change DURING 2014 as the latter ‘14’s ARE in the recall? What changed DURING 2014?

The recall should be encompassing by part number installed AND possible years / models year production, AND any pulley / sprocket that has been replaced where the affected part number sprocket / pulley has been installed. Also, the recall may affect various part numbers of sprockets / pulleys.

Posts and information indicates the number of machines that fail the initial inspection clearance check is very low. That may or may not be, since the inspection requirement does not require disassembling the parts to allow cleaning, followed by a clearance inspection with no debris limiting movement. Realize the debris particles from the fretting corrosion, are the byproduct and reduces clearances, until enough wear occurs, resulting in extreme wear.

Could it be possible that BRP / Can Am is recording the number or percentage of units found to be worn as a means to have the NHTSA recall rescinded? I am not sure if that is possible.

It will be interesting to see if Can Am does offer up a true solution. I still suspect they will have a difficult time designing a reliable pinch style or clamped replacement. Possibly they will design an exotic multi part sprocket / pulley with an elastomeric damper between the inner and outer portions (bad idea if they do).

Time will tell. No doubt they are likely testing prototypes of ideas, while lawyers are deciding the liability if failures continue, whether inspected items, replacement items or this mythical new part, or even just sucking it up, and telling all owners there is a mandatory clean and relubricate the spline task.

Would almost be comical if they retained the existing design and parts, but modified them by adding two lubrication ports and two lubricant vents, where you simply use a grease gun with proper lubricant to easily lubricate the splines without disassembly (except body panels if needed).

Kind of unrelated, but after reading about Harley Davidson losing their battle regarding proprietary equipment and software that does not allow independent shops (non dealers) to correctly work on these Spyders, plus other BRP products, these sprocket/pulley issues may be a secondary concern. Again, time will tell...

 

[Peter Aawen]

My apologies Idaho....when You were talking about the part numbers for the 2014 to 2019, I took that to mean that they all were part of the recall, which of course you did not say. Now with the first part of 2014 not part of the recall but from there on up being part of the recall, was there a part number change DURING 2014 as the latter ‘14’s ARE in the recall? What changed DURING 2014?

There wouldn't need to be a part number change if there was only a different delivery/batch of sprockets ccoming from the same supplier/manufacturer/s. It's quite feasible that BRP's sprocket supplier/suppliers &/or manufacturer/s made some change/s in their production processes or materials used that could be clearly identified to a delivery/batch that THEY have initially recorded but BRP didn't need to... well, until the sprocket wear started becoming an issue anyway, resulting in a recall date that's part way thru the production run of MY 2014 model Spyders! :shocked:

And that also applies at the other end - maybe all those Spyders covered by the recall period scored sprockets out of the same delivery/batch/es, or possibly the effected sprockets were all made using the same production process... duzn' really matta what it was! But whatever it was, both at the beginning and at the end of the Spyders selected for the recall, if there's been no change in their supplier/manufacturers, there's no need for there to have been a part # change; and it's also a pretty feasible thing for there to be some specific batch or delivery identifiers that narrow down the Spyders selected for the recall to fit within the fairly specific but not Manufacturing Year range that they have. :thumbup:

It WOULD be interesting to know what BRP THINKS the problem is/might be, and to eventually get some detail about why they chose whatever specific 'permanent fix' they end up choosing; but I suspect that we're never really gonna get any such info.... that'd be too much like considering that their existing & any potential new customers might even be at least a small part of the reason their Spyder/Ryker products might be an ongoing success or otherwise! :banghead:

 

[davehirst]

When I called the dealer, shortly after I received the recall letter, they said they didn't have the part, but not to worry because if it failed, you just wouldn't be able to move as there would be no transmission from the engine to the wheel. WHAT!! So if I am on a trip, and the thing quits, it's ok because it won't move. IDIOTS!!

 

[LongIsland]

Idaho, I hate to put a fly on the ointment, however NOT ALL 2014’s are affected. My 2014 RTS SE6 was built in December of 2013 and IT IS NOT included in the recall. Does that mean that my “sprocket” is identical to those used on the 2013’s? If so, what is the part number for the 2013’s? Don’t quote me, but I believe the recall starts with the 2014’s built AFTER April of 2014 and DOES THIS MAKE A DIFFERENCE?

Bigbadbrucie: Why do you think the recalls started with late 2014 models. I just reread the recall notice on the BRP site and there is no mention of 2014's being involved in the recall. From the notice:

Which models are involved?
Certain 2015 to 2019 Can-Am® Spyder RT and F3 vehicles