Update clobbered my Zumo

[ButterSmooth]

Began to download a route to my Zumo XT and Garmin Express said I needed an update. So I clicked 'update'. BIG MISTAKE. After the update connecting the Zumo XT to Base Camp took way longer and gave an error message about a missing file (???/current.gpx). Tried downloading a route and it 'recalculated it because it was created with a map not on the unit'.

Reset the Zumo XT and the communication error doesn't happen anymore, but the 'map not on the unit' continues. I installed the maps from Base Camp (previously copied from Zumo XT) but that didn't help either.

Of course, Garmin doesn't work weekends. Glad I'm not on a trip. I'm trusting this unit less and less.

 

[RayBJ]

Zumo model?

 

[ButterSmooth]

XT Sorry.

 

[JayBros]

It's a bummer having it happen on a weekend when Garmin is closed, but if you recall the sequence of updating maps, you download and install the map update first to the device and when that's done update you click the Map Options link and update BaseCamp from the device. That's Garmin's way of ensuring you use the Lifetime Maps you paid for when buying the device to keep the free BaseCamp program up to date. Otherwise you'd have to purchase maps each time you wanted to update BC. Trying to go backwards from BC to the device is probably what caused the problem and may be by design to keep folks from trying to update their device that may not have Lifetime Maps.

 

[ButterSmooth]

.... Trying to go backwards from BC to the device is probably what caused the problem and may be by design to keep folks from trying to update their device that may not have Lifetime Maps.

Nope. It had the commo error and no maps immediately upon update. It was a software update, not a map update.

 

[Snoking1127]

Nope. It had the commo error and no maps immediately upon update. It was a software update, not a map update.

Call Garmin they most likely can talk you through restoring it to working order! Their tech support in good.

 

[JayBros]

My apology if I misunderstood what you were conveying. Upon rereading I may have done so late last night. FWIW, one of the things I have noticed ever since getting my first Garmin, a Nuvi 2460 many years ago, when connecting the device to one of my computers the Garmin software seems to work slower in completing the hook up so to speak. Also, when one first installs Garmin Express, by default it is set to run all the time in the background. I learned on an older computer to turn off programs that run in the background so they're not hogging CPU use. Ergo, when I need to download a route from BC to the device I first open Garmin Express and if it has a software update to install I do that before connecting the GPS to the computer. Similarly, when I open BC with the intent of downloading a route to the Zumo I check for BC software updates before connecting the device to the computer. I do note too even with solid state drives that when I connect the device to the computer there is a delay of some seconds before Garmin Express identifies the GPS as connected. As Snoking said, the Garmin tech support specialists are very good.