• There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.

Horrible day dealing with iMotorsports

Sorry you continue to struggle, but I agree with Thopper that the bind is likely the bank. For them it's simply a numbers game; you either fit or you don't. The salesman and you are caught in the middle. I suggest you relax (I know, easy for me to say), play by their rules, or go someplace else.

Good luck.

Rob
 
Thopper said:
I get the frustration but sounds like the bank has them in a bind. Can you get your own financing?
Click to expand...

I agree, something is throwing a red flag for the lender
Reality check. It's not like any dealership is just sitting around with NOTHING else to do. I-motosports is a bee hive of activity.The poster is hardly a cash customer ready to close a sale. When a credit check requires more information, it means they are really looking at their risk for lending THEIR money. When I submit for credit I get an instant approval when they hit the send key on the sales computer.
To me it does't seem like this is going to go your way or you will get a super bad offer of credit.
I have dealt with this dealer and when they have something concrete they will move full speed ahead as any sales person if motivated to do.
 
Dennis in Lodi said:
I agree, something is throwing a red flag for the lender
Reality check. It's not like any dealership is just sitting around with NOTHING else to do. I-motosports is a bee hive of activity.The poster is hardly a cash customer ready to close a sale. When a credit check requires more information, it means they are really looking at their risk for lending THEIR money. When I submit for credit I get an instant approval when they hit the send key on the sales computer.
To me it does't seem like this is going to go your way or you will get a super bad offer of credit.
I have dealt with this dealer and when they have something concrete they will move full speed ahead as any sales person if motivated to do.
Click to expand...

Dennis,

My credit is not the issue. I'm Tier A. They've given me my interest rate and loan duration. It's horrible customer service because I'm making all the calls and they are hardly ever calling me. I can't go anywhere else right now because my credit will take a hit if another dealer runs it
 
eddiebrown said:
Dennis,

My credit is not the issue. I'm Tier A. They've given me my interest rate and loan duration. It's horrible customer service because I'm making all the calls and they are hardly ever calling me. I can't go anywhere else right now because my credit will take a hit if another dealer runs it
Click to expand...

I agree with Dennis same issue with me, I even secured financing ( better interest rate) and asked what I needed to hold the machine. And then they weren’t sure if the model I wanted was there. They tried to sell me another color, and you call leave messages and emails very slow response so I moved on. It’s to bad I’ve heard good things about them but my experience wasn’t that good.
 
A utility bill is one of the best ways to confirm an actual connection between your name and your address. That's why they are often required by lenders and other agencies and businesses. If you can't provide a utility bill the next best would be a rental receipt. If you own a home you will have a utility bill.
 
IdahoMtnSpyder said:
A utility bill is one of the best ways to confirm an actual connection between your name and your address. That's why they are often required by lenders and other agencies and businesses. If you can't provide a utility bill the next best would be a rental receipt. If you own a home you will have a utility bill.
Click to expand...

I don't own a home (no utility bills) and I have no problem buying anything on wheels. My credit score is over 800 though.
I use a local credit union. I bought a new truck in 2018, and they had no problem giving me a $36k check after showing them two recent pay stubs.

It seems the OP is concerned that there is not much communication. Well...if there is no news from the bank, I wouldn't expect the salesman to call me until there IS news to report. Just a guess. Their 2018 leftovers with free shipping to me are very tempting, so I have an interest in this dealership as well...

Best of luck!
 
I emailed them. I'm no longer buying the Spyder. They just lost a $18k sale.

I'm now looking at the Ryker and sport cars
 
My opinion, communication is the heart of sales, the prospective customer hears nothing but silence, that's a huge flag the seller doesn't care, a real put off. How long does it take to communicate the basics?
 
I don't really blame you. But I'm sorry to hear it had to happen to you.

I know that businesses have their own things that they have to deal with. But if you work in sales then sales should be your business. And nobody can be in sales without communication. The job of every salesperson is to find the most Optimum method of getting the money out of the customers pocket and into his in a manner that makes both parties happy for the transfer. Anytime I'm not feeling happy in my part of the transfer I walk. A business that has problems is their problem if they make it mine they better give me a discount. The place where I bought my bike from had a problem getting inventory in a timely manner. They called me every week just to touch base. And they gave me $400 trying to say sorry. Since receiving the bike I've received two calls to see how I like it.

Needless to say I like them. Not so much for anything Financial the more just for their caring attitude. I hope you can find a salesperson or dealership the same. But I wouldn't give up just because of that dealership and that experience
 
eddiebrown said:
I emailed them. I'm no longer buying the Spyder. They just lost a $18k sale.

I'm now looking at the Ryker and sport cars
Click to expand...

What this tells me is, you didn't really want that particular model anyway.
If you did, you'd have gone somewhere else for what you wanted.

And by the way, it isn't like they lost 18k. They lost the profit off the sale, sure, but that's maybe a few hundred bucks.
The issues you had seem to me self-inflicted, sorry if you're offended. But if you showed up at the store with cash in hand I'm thinking the outcome would have been very different.
 
I sold automobiles at the local ford store for 27 years. You would be surprised at the number of people who just jerked our chain. Most salespeople are commissioned sales and if they do not make a sale they don't get paid. If they work with someone who does not seem sincere they are going to move on to the next customer who is a buyer. They are in the business to make a living. Cut them some slack. They are real people with feelings.
 
I called Imotorsports in April as I was interested in a 2019 F3-S. I liked the option of having it delivered and found their OTD price to be pretty good. I spoke with someone at the dealer and gave my contact information, they said they would call me back. I already had financing in place but they didn't know that. 2 Days later I get a voicemail saying sorry we we keep playing phone tag (I only called once). They didn't show me they were really interested in my business by the lack of follow up. So I purchased from a dealer close to me in Virginia that actually wanted the sale. I actually got a cheaper price and they delivered to me in Maryland for $150.
 
I was pre-approved for about $160,000 when i went for my 2019 Semi. Went over my specs precisely. I got the runaround even after that just like he did. I found a salesperson who respected the amount of money I was about to spend. Sometimes a salesperson is just an ass nothing more nothing less. He's the customer he is allowed it's is his money. The sales person doesn't have a right to it nor an expectation of it. He has to work for it like everybody else.

For my F3 I wandered around the dealership wanting to look at a Ryker but they didn't have one that was suitable. I kept sitting down on an F3. Just to waste time I let the salesperson do a credit check. I've always wanted a spider but I didn't want to pay for it. Those are the exact words I told the salesperson. I told him and his boss I'm only here for the bike you don't have. I'm just curious about the F3. In the space of time it took them to listen to my bull my credit check came back. I was approved for anything in that store. I had $15,000 cash to burn. And let's get one thing straight it was an Impulse Buy. I'm only in town one day a week. I barely have any miles on the bike I turned in. I told them that too. I told him my ninja sat in the garage for over a year and had to be rebuilt just for me to ride it to the dealership. They heard all of this and still treated me like my money was something they were ready to earn. Even though they didn't have the F3 s in any of their three dealerships. Sometimes it's just a good salesperson. Nothing more nothing less.

All this to say the customer gets the benefit. The salesperson has to work for it. And even someone who might jerk him around, of which I could be considered guilty can be won over. I have already spent well over $2,000 over and above the price of the bike on additional stuff. Of course $400 of it came from them. LOL
 
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I had the opposite problem with them. I saw one I liked in their site and it said "email for price" so I filled out their form and immediately got a reply along me what I was interested in and if I wanted them to do the deal. 5 minutes after, I get a phone call, and another 20 minutes later, and another maybe 20 minutes after that. They left me voicemails all saying exactly the same thing. I emailed back and said I was just looking for a price so I could decide if I was interested. Never heard back from them. I'm not going to beg a dealer to call me back. If you don't want to give me the info I asked for I'll deal with someone else, thanks.
 
Yeah I'm definitely sorry to hear that. I got mine from the guys down here at Santa Teresa Motorsports in New Mexico so if you're ever in the neighborhood at least they'll call you back. LOL
 
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