Dealer just lost all my future business

[canamjhb]

I have not had any good experience with Ride Now Power Sports so did not go there. We Ride Power Sports is about 2 miles from my home. That particular dealership has changed their name (and presumably ownership) 3 times in the last 10 years. The newest being in the last 10 months. There are only 2 people in the entire dealership that I recognize from the previous owner/name. Pretty chaotic in the entire store. What they were able to do in one hour last May now earns them 2 hours billing time.....? They charge $2.00 per minute. I will do my own from now on.

 

[SpyderAnn01]

Wow! Suck job was right. And that particular chain of dealerships wonders why they have a bad reputation for service.

 

[Bfromla]

I have not had any good experience with Ride Now Power Sports so did not go there. We Ride Power Sports is about 2 miles from my home. That particular dealership has changed their name (and presumably ownership) 3 times in the last 10 years. The newest being in the last 10 months. There are only 2 people in the entire dealership that I recognize from the previous owner/name. Pretty chaotic in the entire store. What they were able to do in one hour last May now earns them 2 hours billing time.....? They charge $2.00 per minute. I will do my own from now on.

:hun: So (to be sure)the name of the "SUCK" dealer is We Ride Power sports Mesa AZ correct??:dontknow::dontknow:

 

[bushrat]

Another sad story of a poor service or sales experience.

For some thoughts on a possible solution/response see:

http://www.spyderlovers.com/forums/showthread.php?110514-Spyder-Scorecard&p=1330677#post1330677

 

[UtahPete]

:hun: So (to be sure)the name of the "SUCK" dealer is We Ride Power sports Mesa AZ correct??:dontknow::dontknow:

https://www.weridepowersports.com/

 

[manxman]

Oil Change

:yikes: .... I also have an RT with the 1330 engine .... I also do ALL my maintenance ..... I really cannot believe how sucking the oil out the filler tube is faster than just removing the two drain plugs ......Those drains aren't covered or hidden by ANY panels .....and as was said above getting the crap out with a suction device isn't going to happen ....... JMHO .... Mike :thumbup:

I agree, it might take me 45-50 minuets for oil and filter. I drain the oil first and while it is draining I take off the panels by that time oil is drained. Install the filter, add the oil and button it up. Having magic mirrors helps. 2014 RT......1330.......

 

[2dogs]

I've had way too many bad experiences over the years that finally turned me into a DIY'er. First, a quality dealership will never hide their service department from the customer's view. You may not go in it with out permission, but you can always view it at anytime. If you get a response to a question such as, "well that depends," watch out that person likely doesn't know what he/she's doing. Another one is regarding warrantee work. If you get "well,,,,,,, we'll have to see if that's covered or not by the warrantee." Again, they are looking for wiggle room to get you to pay prevailing shop rate for the repair. The responses you should receive are, "let us take a look at it and we can give you more accurate answer," or "let's check that first and it just might be covered by your warrantee." Questions met with positive responses first, are nearly always an indication of a competent trustworthy dealership.

 

[gnorthern]

in mobile al they get $350 for oil change

For a Spyder or BMW? I went into sticker shock when yearly service on my motorcycle jumped from $150 to $350 on a BMW 800.

 

[gnorthern]

I've had way too many bad experiences over the years that finally turned me into a DIY'er. First, a quality dealership will never hide their service department from the customer's view. You may not go in it with out permission, but you can always view it at anytime. If you get a response to a question such as, "well that depends," watch out that person likely doesn't know what he/she's doing.

This whole thread is getting me nervous. When I bought my Spyder they had a deal where they pick up the Spyder in a 30 mile radius (they are in a town of 1100 people, and that will get them to all of Salem/Keizer), service it and deliver it back. Three services for $250. They said service normally costs $155 if I drop it off. Now I am wondering if they are going to suck out the oil and sent it back or worse do nothing.

 

[DJFaninTN]

i know of a dealership where you cannot see their garage and you sure as heck are not allowed to talk to the technician to even ask a question. you must go thru the service advisor and then they will ask the tech your questions and then relay the info to you. crazy!!!

 

[2dogs]

i know of a dealership where you cannot see their garage and you sure as heck are not allowed to talk to the technician to even ask a question. you must go thru the service advisor and then they will ask the tech your questions and then relay the info to you. crazy!!!

Yes it is! I would very suspect of that dealership.


"This whole thread is getting me nervous. When I bought my Spyder they had a deal where they pick up the Spyder in a 30 mile radius (they are in a town of 1100 people, and that will get them to all of Salem/Keizer), service it and deliver it back. Three services for $250. They said service normally costs $155 if I drop it off. Now I am wondering if they are going to suck out the oil and sent it back or worse do nothing."


I wouldn't be overly concerned, however, I'd investigate any suspicions you have with questions and personal contact. I think this dealer has a very good idea and is going the extra step in providing a valuable customer service. I could be wrong, but check it out and if it's good news, spread it around. Good dealers as well as poor dealers need the appropriate recognition. $155 is not bad if it includes a safety inspection other adjustments and any updates that may be required. It's certainly better than $300+ that's been reported here on this site.

 

[ARtraveler]

For a Spyder or BMW? I went into sticker shock when yearly service on my motorcycle jumped from $150 to $350 on a BMW 800.

Since you have a 1330 and not a 998 you are lucky. The "valve check" service recommended every 14K miles (for 998's) adds another $800 or so to the package (very labor intensive). I did two of those before I got smart and decided they were not worth the effort.

 

[canamjhb]

UPDATE

I contacted BRP care. They were very responsive and got back to me within just a couple of hours. The Service Advisor was wrong (as I thought he might be). In order to not jeopardize my warranty, both the oil AND filter need to be changed every 9,300 miles or one year which ever comes first. I will take this information back to the dealer and allow them the opportunity to "make it right". Stay tuned.....

 

[Peteoz]

I contacted BRP care. They were very responsive and got back to me within just a couple of hours. The Service Advisor was wrong (as I thought he might be). In order to not jeopardize my warranty, both the oil AND filter need to be changed every 9,300 miles or one year which ever comes first. I will take this information back to the dealer and allow them the opportunity to "make it right". Stay tuned.....

.......and if push comes to shove, I bet your dealer will say that you agreed to the “suck” option as you were in a hurry and not prepared to wait until the shop could do the job properly, and their lawyers will back them up. Here’s hoping they decide to do the right thing by you :thumbup:

Pete

 

[M109Dreamer]

I have not had any good experience with Ride Now Power Sports so did not go there. We Ride Power Sports is about 2 miles from my home. That particular dealership has changed their name (and presumably ownership) 3 times in the last 10 years. The newest being in the last 10 months. There are only 2 people in the entire dealership that I recognize from the previous owner/name. Pretty chaotic in the entire store. What they were able to do in one hour last May now earns them 2 hours billing time.....? They charge $2.00 per minute. I will do my own from now on.

I am very familiar with that dealership and lived just south of there, until about 2 years ago. I had similar experiences as yours. I even had to explain to the service advisor and mechanic what they needed to do to my M109 and Spyder before. I even pulled up the forums to show them the cause and fix before. That was years ago and when I first started riding. The problem with that is you either have them or Ride Now, which suck as well. There is the dealership out by Fountain Hills, we bought our Spyder from them with a Service Contract at the beginning and didn't find that they were much better, but they were decent in getting services done but always leaved the hand grips on the Spyder oily and never cleaned up the side of the motor from the SE filter. I lived in the Valley for the past 15+ years and was never able to find a decent wrench until I just decided to do my own.

One option you might be able to try is go to a "Motorcycles on Main" one Friday night and meet up will other Spyders and see if anyone does their own and see if you could pay them to work on your Spyder. I have done this a few times, and let them help and watch as I worked on their Spyder.

This way if you didn't know, they can educate some and help you do the maintenance in the future, atleast that was my intent when I worked on others bikes. I wasn't in it for the $$, but just to help someone out.

 

[canamjhb]

I spoke with the new Service Manager about this. He was very receptive and said the owner hired him to "clean up" problems like I had. He said to bring the bike in and he will make sure I have a complete new oil AND filter change. He also told me he will have a "come to Jesus" talk with the service advisor who misled me. Appointment is set for this Friday and, in all fairness to the new manager, I will allow him an opportunity to fix the problem. Again, stay tuned.....

 

[ARtraveler]

I spoke with the new Service Manager about this. He was very receptive and said the owner hired him to "clean up" problems like I had. He said to bring the bike in and he will make sure I have a complete new oil AND filter change. He also told me he will have a "come to Jesus" talk with the service advisor who misled me. Appointment is set for this Friday and, in all fairness to the new manager, I will allow him an opportunity to fix the problem. Again, stay tuned.....

If they follow through and keep their word--it sounds like your good to go. :yes:

 

[canamjhb]

Service completed at no charge

Dropped the bike off this morning. Full oil AND filter change at no charge to me. The new Service Manager is good to deal with. I am still not happy with the original Service Advisor. He is new also and my bet is he won't last long. I really hope the new Manager gets this place running like a good dealership should. I am cautiously optimistic.....

 

[Peter Aawen]

So things are looking up! :thumbup:

 

[Fat Baxter]

FYI: I read somewhere that all new Mercedes cars now use the "suck" method to change oil. In fact, there are no drain plugs.