D.E.S.S. Key code again!!!!!!!!!!!!!!!!!!!!!!!

[Bob Denman]

Hi Bob,
Having spent 30 yrs overseeing the implementation of QC programs, that is rarely the vendor's fault. But, sometimes it is.
It is usually the failure of the buyer's QC proogram, the specs for the parts, incoming inspections, etc, etc.

Everybody likes to point fingers at everyone else; but I absolutely trust my source...

[Deanna777]

Good luck.Hope they get to the root of this problem
Bill

Bill, Deanna

[Deanna777]

Hi Bob,

Re: BRP has a problem getting decent-quality parts from their outside vendors...

Having spent 30 yrs overseeing the implementation of QC programs, that is rarely the vendor's fault. But, sometimes it is.

It is usually the failure of the buyer's QC proogram, the specs for the parts, incoming inspections, etc, etc.

Jerry Baumchen

Jerry, I agree because I do some QC work in my current job. Deanna

[Deanna777]

DESS module replaced twice so far on my 14 RT Ltd.......both times covered by warranty.

Thanks for the info. Deanna

[Deanna777]

Add to the known problem, I only get the D.E.S.S Error on one of my keys. At least for now anyway.

Lets us know if you get the D.E.S.S Error on the other key. Also, post a picture if you can. Deanna

[Deanna777]

Good luck.Hope they get to the root of this problem
Bill

I hope BRP does get a handle on the this issue, I wonder if the 2016RTS-SE6'S will have the D.E.S.S. Key code issue?????? Time will tell. Deanna

[WEB-WVR]

So what is the DESS error basically ?......a communication issue between the key and the computer ? Just curious.

Thanks and I hope those with the issue get it fixed.

[Bob Denman]

As I understand it; the DESS is BRP's antitheft system for their products.
When you fire up the ignition: this system emits a signal that will try to read the code contained in your chipped ignition key.
If it gets the wrong signal: it shuts things down!
Which is a GOOD thing for you, if your bike is being toyed-with by a miscreant...
NOT a good thing; if it's you, and your keys!

[Deanna777]

This week I should be getting an email from my dealer saying What BRP wants to do next. I will keep everyone updated on what happens. Stay Tuned! Deanna

[Bob Denman]

Have you been able to ride this weekend at all ? The weather is gorgeous! (87 degrees down here!)

[Deanna777]

Have you been able to ride this weekend at all ? The weather is gorgeous! (87 degrees down here!)

Yes, I did go riding today, and I went on Thursday late afternoon. Today the weather was awesome up here also.

Tomorrow, and Monday the temps in the 90's WOHOO! I can handle this type of weather now until next spring. Deanna

[pitzerwm]

I hope BRP does get a handle on the this issue, I wonder if the 2016RTS-SE6'S will have the D.E.S.S. Key code issue?????? Time will tell. Deanna

In light of the fact that on the 2015 all they changed was the colors, I wouldn't hold my breath.

[Bfromla]

Besides the saving for getting my 2013 late as May 2014, thankfully I have not had these problems glad to see everyone deal well with it & BRP should get a grip on keeping us happy. We are good customers & there has been entirely too many problems from heat to tires & this for a weaker customer base to tolerate.

[JayBros]

As I mentioned in http://www.spyderlovers.com/forums/s...75#post1017075 the D.E.S.S. module either bad or good cannot be diagnostically tested so the only recourse is to replace with another module and keep fingers crossed hoping the latter will not fail which apparently has happened in some cases. OTOH one would think whoever is manufacturing the modules for BRP should have a go/no-go test to determine if the unit is satisfactory IMO.

To date I have received only two responses to my request for information from owners of failed and replaced modules to send information to BRPcare. Without documentation of numbers of failures and replacements, both single and multiple cases, any correspondence to BRPcare is IMO just whining. I consider it presumptuous of me to report your problems to BRP without your consent. YMMV.

[duke50]

I too had the key code problem while on vacation last week. Had to keep trying but each time it finally started. Also had



Module replaced once Now dealer is ordering me another.

14 RT

[Bob Denman]

Just another reason that I hate computers being in control of our equipment!

Are you related to Joe Walsh??

[Trbayth]

So for the people that are having a problem again with a replaced module: are you positive the dealer installed the new part number? The invoice may have the new part number but unless you can see a part number on the module I wonder if it's really the new one.

According to the ST service manual, there are three parts to this: the ignition switch, of course, the DESS module (mounted above the battery on the back wall of the frunk) and a ring antenna that looks like it's at the base of the ignition switch. Maybe the antenna is a problem too?

Just for the heck of it I looked up the module on cheapcycleparts. $132 and if you enter the old part number (710003595) the search results show it crossed out and replaced with the new one (710004190.)

[Bob Denman]

The antenna? Perhaps it's just not getting set back exactly where it needs to be? This is NOT a 50,000 watt radio station; placement could be critical.

[Trbayth]

This is NOT a 50,000 watt radio station; placement could be critical.

That would he a helluva remote starter though!

[WEB-WVR]

Just curious...where typically is the DESS module located ? On an ST-L ? Other mdls. ?

Thanks !

[Deanna777]

In light of the fact that on the 2015 all they changed was the colors, I wouldn't hold my breath.

I think on this "Thread" I might have read that it has happened on the 2015's?????????? not sure, it might have been on an other thread that I stated. Deanna

[Bob Denman]

That would he a helluva remote starter though!

Yes; yes it would!

[Deanna777]

Besides the saving for getting my 2013 late as May 2014, thankfully I have not had these problems glad to see everyone deal well with it & BRP should get a grip on keeping us happy. We are good customers & there has been entirely too many problems from heat to tires & this for a weaker customer base to tolerate.

When I had a 2012RTS-SE5 I did not have the D.E.S.S. issue, but I had other problems( under warranty work). Yes, we are good customers and BRP should keep us happy, we pay a lot of money for our spyders. Deanna

[Trbayth]

Just curious...where typically is the DESS module located ? On an ST-L ? Other mdls. ?

Thanks !

I only know of the 2014 STL. It's mounted on the back wall of the Frunk, above the battery. Per the service manual, it looks like you need to remove the frunk to get at it.

[Deanna777]

The antenna? Perhaps it's just not getting set back exactly where it needs to be? This is NOT a 50,000 watt radio station; placement could be critical.

Bob you are off the subject Deanna