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  1. #726
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by rustynail51 View Post
    Getting my second one installed. Good customer service would be to disable it on a customer request, but won't, probably more lucrative to sell parts. My spyder has spent more time in the shop in its first three years then my Goldwing did in the fifteen years I owned it.
    What spyder model do you have?

    What year is your spyder?

    Did you have your can-am dealership open up a
    case with BRP?

    If you have any warrantee left on your spyder the D.E.S.S module is covered under the warrantee.

    Deanna
    2014RTS-SE6 Cognac I am a Happy Spyder Owner!

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  2. #727
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    Default dess

    2015 rt s purchased as a hold over in 2016

  3. #728
    Active Member BRPcare's Avatar
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    Quote Originally Posted by Deanna777 View Post
    Today, I was doing some errands, after I left the store went to start my spyder, I got the D.E.S.S KEY CODE "AGAIN" so I put a key into the ignition, got the above error, put the 2nd key into the ignition, got the same message, ( and a coarse I did not have my camera so no picture) the spyder did not start.

    Put both keys in their holders ( plastic) and walked away about 50 to 60 feet, and waited for about 1/2 hour ( in my mine I was thinking of calling Roadside Assistance, if the spyder did not start the 2nd time, I did not have to call Roadside Assistance,) because it started. Then I went on my way.

    Thank god!

    So tomorrow I will call my dealer and tell them I got the D.E.S.S KEY CODE again. I had the D.E.S.S. Module replaced last month ( 7/17/15) and both keys reprogramed. I will post here when I can on what the dealer says. My spyder is a 2014RTS-SE6. I know this happens a lot.

    I did start a " Thread last month on the above subject. I was wandering if anyone else has had this recurring problem?

    Deanna
    Hi there,

    We're sorry your having concerns with your Spyder!

    Please definitely get in touch with your dealer. If you need to locate one near you, please do so in utilizing the following link by selecting your country and searching with your ZIP-Postal Code.

    https://can-am.brp.com/content/canam...r-locator.html

    Should you require further assistance from us, please do not hesitate to contact us directly at brp.care@brp.com (Please ensure to copy and paste this conversation in your email so we have the full history)

    Best,

    Karine-Brp-Care
    BRPcare
    Social Consumer Experience Team


  4. #729
    Very Active Member trikermutha's Avatar
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    Quote Originally Posted by BRPcare View Post
    Hi there,

    We're sorry your having concerns with your Spyder!

    Please definitely get in touch with your dealer. If you need to locate one near you, please do so in utilizing the following link by selecting your country and searching with your ZIP-Postal Code.

    https://can-am.brp.com/content/canam...r-locator.html

    Should you require further assistance from us, please do not hesitate to contact us directly at brp.care@brp.com (Please ensure to copy and paste this conversation in your email so we have the full history)

    Best,

    Karine-Brp-Care

    The post was two years ago. I am sure Deanna's issue has been resolved for now Module and Ignition was replaced.

  5. #730
    Very Active Member jcthorne's Avatar
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    Quote Originally Posted by BRPcare View Post
    Hi there,

    We're sorry your having concerns with your Spyder!

    Please definitely get in touch with your dealer. If you need to locate one near you, please do so in utilizing the following link by selecting your country and searching with your ZIP-Postal Code.

    https://can-am.brp.com/content/canam...r-locator.html

    Should you require further assistance from us, please do not hesitate to contact us directly at brp.care@brp.com (Please ensure to copy and paste this conversation in your email so we have the full history)

    Best,

    Karine-Brp-Care
    There was a time when the person managing the BRPCares profile actually offered timely and useful information from time to time and often stepped in to help directly via private message. Even helped me with a dire situation 2013 RT once.

    This type of post offering no information and responding to a 2 year old long ago resolved post just for purposes of keeping your post count up for corporate management is disingenuous and shows the lack of any sort of care BRP shows its customers recently.

    Consider actually offering help and being a part of the solution rather than adding to background noise. Or just close the account if you are not going to actually offer anything. This is not the first of this sort of useless cut and paste robo post from BRP.

    ITS NOT HELPFUL.

    Blue Flame Spyder F3-S

  6. #731
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    Quote Originally Posted by BRPcare View Post
    Hi there, We're sorry your having concerns with your Spyder! Please definitely get in touch with your dealer. If you need to locate one near you, please do so in utilizing the following link by selecting your country and searching with your ZIP-Postal Code. https://can-am.brp.com/content/canam...r-locator.html
    Not helpful. In fact, counterproductive if the intention is to reassure us that BRP CARES!

    2014 RTL Platinum & 2014 RTL Cognac
    Northern Utah in summer; Yuma, AZ in winter.

  7. #732
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by BRPcare View Post
    Hi there,

    We're sorry your having concerns with your Spyder!

    Please definitely get in touch with your dealer. If you need to locate one near you, please do so in utilizing the following link by selecting your country and searching with your ZIP-Postal Code.

    https://can-am.brp.com/content/canam...r-locator.html

    Should you require further assistance from us, please do not hesitate to contact us directly at brp.care@brp.com (Please ensure to copy and paste this conversation in your email so we have the full history)

    Best,

    Karine-Brp-Care
    HI Karine-Brp- Care,

    Thanks for your concerns, the issue has been fixed, I had this issue ( twice) in July 14,2015 & on Aug. 28th, 2015.

    On July 14,2015 I had the D.E.S.S Module replaced, and on Aug. 28th, 2015 I had the D.E.S.S module & Switch replaced ( under warranty) This warranty service work was done @ Walt's Sales & Service in Derby, Vt. on the above dates.


    If in the future If I have this issue again, I'll contact you directly @ brp.care.@brp.com.

    Deanna
    2014RTS-SE6 Cognac I am a Happy Spyder Owner!

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  8. #733
    Member gmctech's Avatar
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    Quote Originally Posted by BRPcare View Post
    Hi there,

    We're sorry your having concerns with your Spyder!

    Please definitely get in touch with your dealer. If you need to locate one near you, please do so in utilizing the following link by selecting your country and searching with your ZIP-Postal Code.

    https://can-am.brp.com/content/canam...r-locator.html

    Should you require further assistance from us, please do not hesitate to contact us directly at brp.care@brp.com (Please ensure to copy and paste this conversation in your email so we have the full history)

    Best,

    Karine-Brp-Care
    Holy hand grenades.... I nearly spewed my afternoon Java out my nose I laughed so hard at BRP getting in touch about a MAJOR defect/design flaw two years after Deanna's failure and over 8 years into a continuing problem.... A word of advice BRP, you should have remained silent and contacted people via PM and let the membership here trickle out the info that you're offering "help"....
    “The very existence of flamethrowers proves that sometime, somewhere, someone said to themselves, 'You know, I want to set those people over there on fire, but I’m just not close enough to get the job done.”― George Carlin

  9. #734
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by gmctech View Post
    Holy hand grenades.... I nearly spewed my afternoon Java out my nose I laughed so hard at BRP getting in touch about a MAJOR defect/design flaw two years after Deanna's failure and over 8 years into a continuing problem.... A word of advice BRP, you should have remained silent and contacted people via PM and let the membership here trickle out the info that you're offering "help"....
    Deanna
    2014RTS-SE6 Cognac I am a Happy Spyder Owner!

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    BRP Glove Box Organizer
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  10. #735
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    Default Same thing happened Here......

    Mine did the same thing. The dealer had to go to BRP and replace the whole key system. New keys and all. If you have a trailer like I did make sure they send you a new tumbler for the new keys for the trailer.
    Quote Originally Posted by Deanna777 View Post
    Today, I was doing some errands, after I left the store went to start my spyder, I got the D.E.S.S KEY CODE "AGAIN" so I put a key into the ignition, got the above error, put the 2nd key into the ignition, got the same message, ( and a coarse I did not have my camera so no picture) the spyder did not start.

    Put both keys in their holders ( plastic) and walked away about 50 to 60 feet, and waited for about 1/2 hour ( in my mine I was thinking of calling Roadside Assistance, if the spyder did not start the 2nd time, I did not have to call Roadside Assistance,) because it started. Then I went on my way.

    Thank god!

    So tomorrow I will call my dealer and tell them I got the D.E.S.S KEY CODE again. I had the D.E.S.S. Module replaced last month ( 7/17/15) and both keys reprogramed. I will post here when I can on what the dealer says. My spyder is a 2014RTS-SE6. I know this happens a lot.

    I did start a " Thread last month on the above subject. I was wandering if anyone else has had this recurring problem?

    Deanna

  11. #736
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by spider-rider View Post
    Mine did the same thing. The dealer had to go to BRP and replace the whole key system. New keys and all. If you have a trailer like I did make sure they send you a new tumbler for the new keys for the trailer.
    What year is your spyder?

    Was the "Whole Key system replaced under warranty?

    I don't have a trailer, but I did get a "new trailer tumbler.
    Deanna
    2014RTS-SE6 Cognac I am a Happy Spyder Owner!

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  12. #737
    Very Active Member jcthorne's Avatar
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    We are seeing more and more 2014s that are now out of all warranty coverage and this issue coming up. Even some that got fixed a few years ago. Repair is over $1000 at the dealer. (new ignition, dess module, install labor, programming). We have simply turned off this defective system in BUDS saving our customers considerable funds and aggravation.

    Blue Flame Spyder F3-S

  13. #738
    Very Active Member Deanna777's Avatar
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    Bump

    Deanna
    2014RTS-SE6 Cognac I am a Happy Spyder Owner!

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  14. #739
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    Just had an issue similar to this on my 13 RSS with 7000 kms on it and purchased 3 years ago new in the crate....My battery would drain and when a new battery was installed, the key was turned on and it bypassed the screen indicating to press the mode button and needless to say wouldn't start. The dealer had it for a week and replaced the DESS module and the ignition switch and programmed new keys.I am worried whats gonna happen when the warranty is over in 2 months..

  15. #740
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by LisaJ View Post
    Just had an issue similar to this on my 13 RSS with 7000 kms on it and purchased 3 years ago new in the crate....My battery would drain and when a new battery was installed, the key was turned on and it bypassed the screen indicating to press the mode button and needless to say wouldn't start. The dealer had it for a week and replaced the DESS module and the ignition switch and programmed new keys.I am worried whats gonna happen when the warranty is over in 2 months..
    Hi LisaJ: Do you have the B.E.S.T warranty on your spyder?

    If you do the B.E.S.T warranty will cover the D.E.S.S. module.

    Some one else should chime in with the answer.

    Deanna
    2014RTS-SE6 Cognac I am a Happy Spyder Owner!

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    painted Dashboard+ GPS plug-in
    BRP Half Cover
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    General Altimax RT 43 Rear tire
    BRP Full cover
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  16. #741
    Active Member Brettssunshine's Avatar
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    I have now gotten the dreaded Bad Key error on my 2015 F3S. It is out of every warranty there is....No Warranty. For awhile, I was able to spray inside the ignition with some electrical spray and that kept me going for a couple of months but now....it won't work.
    The dealer, nearest me, has ordered a new ignition system. He's telling me that there is an "antenna" in the ignition that communicates with the chip in the key. Ok, I get that is probably simplifying things, but he also told me the Can Am will do nothing about this. My cost (guessing) will be around $700 when all is said and done. I know the part cost is $400+.
    If using BUDS on my Spyder will save the $$ as well as the aggravation of my Spyder being in the shop....I'm down for it. Where do I find someone that will do this for me?


    2015 F3-S SE6

  17. #742
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    I dont know if the DESS can be deactivated if it doesnt recognize the key at all.
    KEYLESS REMOTE LOCKS AND FRUNK, HEADS-UP DISPLAY, RADAR DETECTOR, CUSTOM TAILLIGHTS, 2 BROS EXHAUST, SWAYBAR, PAINTED REAR, PAINTED DASH, SHORTY TINTED SCREEN, RIVCO FRONT BUMPER, CUSTOM REAR LUGGAGE RACK, DASH CAM, ANDROID GPS, COMFORT SEAT, 595EVO TIRES, LED HEADLIGHTS, PAINTED MIRRORS, LED REFLECTORS, MUCH MORE.

  18. #743
    Active Member Brettssunshine's Avatar
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    So is the Bad Key and the D.E.S.S. error two different things?


    2015 F3-S SE6

  19. #744
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    My guess is yes. If the screen says bad key, then disabling the DESS might not fix it. My screen said DESS error when it went bad. I could be wrong though.
    KEYLESS REMOTE LOCKS AND FRUNK, HEADS-UP DISPLAY, RADAR DETECTOR, CUSTOM TAILLIGHTS, 2 BROS EXHAUST, SWAYBAR, PAINTED REAR, PAINTED DASH, SHORTY TINTED SCREEN, RIVCO FRONT BUMPER, CUSTOM REAR LUGGAGE RACK, DASH CAM, ANDROID GPS, COMFORT SEAT, 595EVO TIRES, LED HEADLIGHTS, PAINTED MIRRORS, LED REFLECTORS, MUCH MORE.

  20. #745
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    Brp's system sounds like a sort of RFID system to me, a topic which I am quite familiar with. AFAIK, these keys have no batteries, and it's rare for a batteryless RFID chip to go bad. The dealer is on the right path, start with the antenna element and work your way back to the reader module.

  21. #746
    Very Active Member Deanna777's Avatar
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    Default Question

    Any body out there that have bought Rykers have you had the dreaded D.E.S.S.error?

    Just curious
    Deanna
    2014RTS-SE6 Cognac I am a Happy Spyder Owner!

    BRP Semi-Rigid Rear Side Cargo Travel Bags
    BRP Glove Box Organizer
    Ron-rnet Laser Alignment
    TRIC-LED Spyderpockets
    STV Black Carbon Fiber Windshield Blackout
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    painted Dashboard+ GPS plug-in
    BRP Half Cover
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  22. #747
    Very Active Member BLUEKNIGHT911's Avatar
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    Quote Originally Posted by Brettssunshine View Post
    I have now gotten the dreaded Bad Key error on my 2015 F3S. It is out of every warranty there is....No Warranty. For awhile, I was able to spray inside the ignition with some electrical spray and that kept me going for a couple of months but now....it won't work.
    The dealer, nearest me, has ordered a new ignition system. He's telling me that there is an "antenna" in the ignition that communicates with the chip in the key. Ok, I get that is probably simplifying things, but he also told me the Can Am will do nothing about this. My cost (guessing) will be around $700 when all is said and done. I know the part cost is $400+.
    If using BUDS on my Spyder will save the $$ as well as the aggravation of my Spyder being in the shop....I'm down for it. Where do I find someone that will do this for me?
    The dealer might be " GUESSING " about that FIX …… Ask them " if that doesn't work - do I have to pay for it ?????? " ….good luck …. Mike

  23. #748
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    If you look at what appears to be an ignition unit on the parts fiche, you'll notice it's labeled DESS Antenna. That's gonna be your weakest link as it's a mechanical part. Certainly, 'retrying' the whole key thing fits in with that scenario.

    Depending on the *design* of the DESS system and how/whether the chip key's reader modules/antenna's are node locked - they may also need to replace the DESS module as well. The node locking has to do with preventing someone shoving an aftermarket DESS 'spoofing' system into the mix.

    Before column mounted ignitions in cars, there was nothing preventing you from popping out your ignition popping it into someone else's in order to steal it.

  24. #749
    Very Active Member BLUEKNIGHT911's Avatar
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    Quote Originally Posted by SuperG View Post
    If you look at what appears to be an ignition unit on the parts fiche, you'll notice it's labeled DESS Antenna. That's gonna be your weakest link as it's a mechanical part. Certainly, 'retrying' the whole key thing fits in with that scenario.

    Depending on the *design* of the DESS system and how/whether the chip key's reader modules/antenna's are node locked - they may also need to replace the DESS module as well. The node locking has to do with preventing someone shoving an aftermarket DESS 'spoofing' system into the mix.

    Before column mounted ignitions in cars, there was nothing preventing you from popping out your ignition popping it into someone else's in order to steal it.
    I've read every post on that Thread ….. and 90% have just had to change the MODULE to get the issue fixed ….. which leads me to believe " changing the ignition switch " is purely a GUESS, and doesn't really effect anything …… good luck …. Mike

  25. #750
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    Quote Originally Posted by BLUEKNIGHT911 View Post
    I've read every post on that Thread ….. and 90% have just had to change the MODULE to get the issue fixed ….. which leads me to believe " changing the ignition switch " is purely a GUESS, and doesn't really effect anything …… good luck …. Mike
    Actually no, as in any RFID system, there is an antenna, even if it's a near-field, inductively coupled one - and the fiche indicates it's in the key module. It's not a separate part on it's own. That's an Achilles heel here. At any rate, the parts cost are not out of line, what gets expensive is labor. In some cases it is more economical to replace parts as a system than to have a tech spend expensive time on your nickel to diagnose down to a specific individual component. Modern electronic devices like smartphones and PC's are great example. I could repair broken PC motherboards down to the component all day long at $90+ an hour - but you likely won't go for it as you could probably could buy an entire new PC with the bill I'd hand you.

    It may be true in your estimation that the majority of these Spyders have had the module replaced. Certainly, a module could fail if it's antenna failed due to an improper load. We don't have any failure analysis on the parts here without any input from BRP themselves, and the bean counters don't usually let the engineers make public pronouncements. We're no smarter off than the dealer tech's here. All we can do is make anecdotal observations.

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