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Over Heating at 197mi
What the heck! My brand new 2013 RSS Se5 is overheating and going into Limp Mode. She did it on a 2mile ride at 68F and yesterday it actually shut down once and went into Limp mode 3X. This is sucking every bit of joy out of my new ride.
Can anyone tell me what is going on?
Did they forget to do something or leave something in the coooling system covered when they built it out of the crate?
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Very Active Member
The real experts will probably on here shortly, but I would suggest leaving it sit until you get more information. It sounds like the cooling system is extremlly low coolant to me. You could ruin the engine. Experts...Dealer prep???Oldmanzues
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Thanks Oldm...
I was hoping to gain some knowledge of possible scenarios before I tear my dealer a new one. I see you are in Ohio. I got the bike at Powersport in Huron, Ohio. Do you know anything about them? I'm 2 hours ride away in Dexter Mi--so may have to rely on the local Can Am dealer in Mi
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Thinks out loud
Low coolant or the thermostat is stuck closed. Those are my first thoughts. But, you really should call the dealer. Did they not test run it before delivery?
Edit:
Second thought. Is the radiator fan working? At that ambient temp it most likely wouldn't come on, unless you were setting at idle for some time.
Last edited by Jeriatric; 05-15-2013 at 08:21 AM.
Identify what you have control over and find peace with what you don't.
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Jerbear
The guy/salesperson brought it around front. I think tha might have been the extent of the test run, other than me riding around parking lots and side roads to get the feel of the bike. I wish I knew more about engines...I guess this is going to be a steep learning curve.
I will be on the phone shortly...
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Teddys favorite human
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Thinks out loud
Originally Posted by spyder-mumba
I guess this is going to be a steep learning curve.
I will be on the phone shortly...
Suggestion. When you have the time. Read your owners manual from cover to cover. Then, with it in hand spend some time locating everything on the spyder. Fuses, coolant tank, etc. Then the next time you need to go there it won't be NEW to you. Just a suggestion.
And, have you read this http://www.spyderlovers.com/forums/s...-Spyder-owners
Identify what you have control over and find peace with what you don't.
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Very Active Member
Check coolant level, fan relay, make sure the cap on the coolant tank is tight, there are 2 notches to go past. Do not add tap water to top off the tank, bad things could happen.
john
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sounds like some one/thing is
I wonder when dealers, technicians and sales people are going to ever learn that the first 24 hours after a sale will make or break a good customer relationship?
Just for giggles go take a flash light and look to see if you can spot a stray piece of plastic or paper hanging loose in the front of the radiator(s). If you do you need to ream the dealer a new one!
Know you want to ride. Your new toy but right now it is sick and you really need to park it.
Is this your first Spyder I don't remember from your post?
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Very Active Member
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Very Active Member
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Registered Users
Re: Over Heating at 197mi
Agree on the fan relay, coolant level and thermostat. Some dealers take um out of the box and prep them right, others are careless. It feels major, but I assure you this issue will only take a second to diagnose. Definitely let the dealer deal with it. We could walk you through it if you were out of warranty etc, but it's new.
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Very Active Member
I know in the past I've had to fight the urge to want a brand-new vehicle with no miles on it, but in the end I've always relented: those first 10-20 miles of dealer testing is *essential*. Better they discover they goofed than *I* discover they goofed.
Silver 2010 RS SE5: Triple Play, Taillight, Brightsides, Fender Tips, Easy Risers; Evo Sway Bar; Airhawk R & Beadrider; latch springs; Grab-On grips; Crampbuster; 24" Madstad smoke windshield & deflectors; N-R round bag & soft saddlebags; BRP handlebar bag; Throttlemeister; Spyderpops Missing Air Dam & Air Mgmt System; Rivco driver & passenger boards & pegs; ISCI parking brake extension; Ultimate Midrider Seat w/both backrests, Fox Racing Shocks, Yoshi R-77 exhaust and a whole lotta love!
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Motorbike Professor
Let's put it this way...if the dealer caused it by poorly prepping it, he may pay better attention next time if he has to come with a trailer and pick it up, then return it in working order. I'd insist that he do just that...with maybe a goody or two thrown in for good measure.
-Scotty
2011 Spyder RTS-SM5 (mine)
2000 BMW R1100RTP, motorized tricycle & 23 vintage bikes
2011 RT-622 trailer, Aspen Sentry popup camper, custom motorcycle trailer to pull behind the Spyder
Mutant Trikes Forever!
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Thinks out loud
Originally Posted by spyder-mumba
The guy/salesperson brought it around front. I think tha might have been the extent of the test run, other than me riding around parking lots and side roads to get the feel of the bike. I wish I knew more about engines...I guess this is going to be a steep learning curve.
I will be on the phone shortly...
PM sent this AM
Identify what you have control over and find peace with what you don't.
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I would consider another dealer. The issues sound dealer related as mentioned and probably not serious. I would go to the dealer and wait for it to be repaired. I surely wouldn't take them beer, it sounds like they have some already.
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Motorbike Professor
Time to make an appointment and talk to the dealership's owner. No customer should be treated like that! If the owner doesn't agree, he is not much of a businessman. They should be busting their butts to make you happy.
-Scotty
2011 Spyder RTS-SM5 (mine)
2000 BMW R1100RTP, motorized tricycle & 23 vintage bikes
2011 RT-622 trailer, Aspen Sentry popup camper, custom motorcycle trailer to pull behind the Spyder
Mutant Trikes Forever!
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Sorry to hear about the problem, but YES FIND ANOTHER DEALER. Probe the minds of Spyder riders on the site, perhaps someone else has experienced this as well. Worth a shot. Good luck !
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Registered Users
Originally Posted by NancysToy
Time to make an appointment and talk to the dealership's owner. No customer should be treated like that! If the owner doesn't agree, he is not much of a businessman. They should be busting their butts to make you happy.
That is definitely the approach I would be taking with this.
I wish you the best of luck in getting the problem resolved sooner than later.
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Thinks out loud
Originally Posted by spyder-mumba
At Jerbear's suggestion I am keeping you all up to date on my very frustrating 4 days.
Still Spyder-less
Local dealer has no vested interest in getting me back on the road. I had it towed to them early Thursday and they still have not had it up on the bench. I called my salesperson 4 times since the tow with no reply. I ended up calling BRP directly and I now am on file with a reference number. (whoo-hoo!) BRP stated that there is nothing they can do to expedite the service to my Spyder but the dealer can quote the reference number should they not be able to trouble shoot the problem wth the overheating. This is extremely frustrating as a customer, no one is willing to take any action/responsibilty for the issue at hand. My next course of action is a drive up to the service department with a case of beer
I am not a very demanding type and understand that mistakes happen, but this is getting a little out of hand.
Since this post I have tried in vain to make contact with the dealership manager in Ohio, and have called BRP directly with absolutely no results.
The service department were the bike was towed is yet to even look at it. Really frustrating... Hitting my head against a wall does not even come close. I have never encountered such deplorable customer service.
That being said I still love my Spyder, just wish I never have to deal with any of these people again. I will definitely be learning everything I can about my Spyder
Persistence. Just don't let it get the best of you.
Identify what you have control over and find peace with what you don't.
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Thinks out loud
Originally Posted by spyder-mumba
Thank you everyone!
It turns out that it was the thermostat that was the cause of the overheating
Got her back today
Looking forward going for a long peaceful ride this weekend
Great riding to all
Glad it is fixed.
Happy riding.
Identify what you have control over and find peace with what you don't.
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THERMOSTAT...?....ON A NEW MACHINE...????...!!!!
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Very Active Member
Originally Posted by spyder-mumba
What the heck! My brand new 2013 RSS Se5 is overheating and going into Limp Mode. She did it on a 2mile ride at 68F and yesterday it actually shut down once and went into Limp mode 3X. This is sucking every bit of joy out of my new ride.
Can anyone tell me what is going on?
Did they forget to do something or leave something in the coooling system covered when they built it out of the crate?
I would call the dealer and tell him the problems you are having. Ask them to pick it up, fix the problem, and return it. At BRP expense.
Mike
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