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  1. #1
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    Default Spyder has to stay at dealer?

    My dealer says that BRP policy says they have to keep the
    unit in-house while waiting for a backordered warranty part.
    The part is 3 Months out. Has anyone else been told this?
    I have tried for a month to get answers from BRP.


    TIA

  2. #2
    Ozzie Ozzie Ozzie Peter Aawen's Avatar
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    Where's that BS Meter when you need it!!

    You got any other dealers within a day's travel you could go to? If so, I would!
    2013 RT Ltd Pearl White

  3. #3
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    Dealer told me if I take the Spyder,
    BRP will cancel part Order. I called
    BS from day one. Been calling and
    emailing BRP and always get replies
    of a supervisor will call you.

  4. #4
    Very Active Member JayBros's Avatar
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    Tell the dealership to open a case with BRP and take the warranty part off another Spyder.
    Artillery lends dignity to what would
    otherwise be a vulgar brawl.
    ******************************
    Cognac 2014 RT-S

  5. #5
    Very Active Member Bfromla's Avatar
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    Quote Originally Posted by JayBros View Post
    Tell the dealership to open a case with BRP and take the warranty part off another Spyder.
    & or a loaner while you wait especially if is already decided to be warranty

    2013 STL SE5 BLACK CURRANT
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    BRP fog lights, trailer hitch & 622 trailer (with its own list: Spyderpops Lighted Rear Bumpskid, LineX protection on sides, led trim lighting amber front& red rear, stand& tongue handle)THX Cruzr Joe!
    (pics in album)
    SENA 20S EVO
    2013 STL , Stock Stock Black currant

  6. #6
    Very Active Member BLUEKNIGHT911's Avatar
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    Quote Originally Posted by Peter Aawen View Post
    Where's that BS Meter when you need it!!

    You got any other dealers within a day's travel you could go to? If so, I would!
    X's 10 ..... if this was your car do you think that stealer would hand you that line ...... the only time I've heard of a TIME delay was when the fix was under Warranty and BRP wanted to verify the part was broken ....Good luck ..... Mike

  7. #7
    Very Active Member troop's Avatar
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    What is this back ordered warranty part? Does said part make the machine un-rideable ?


    2019 F3-S SE6 Monolith Black
    --------------------------------
    Comfort: Madstad 14" dark gray - 20" light gray windshields/Seth Laam seat/Homemade floorboards-highway pegs/+4 and +5 linkage/Attitude bars/Heated grips/Big Bike rider backrest

    Ride and Handling: Spyder Extras sway bar/Vredestein Q5 front tires/Cooper CS5 Ultra rear tire/Two Up shock/Laser aligned/15" Widow PPA wheels

    Performance: DynoJet PV3 (custom mapped by Fuel Moto)/K&N air filter/Baldwin cat delete pipe/Lamonster belt roller/Pedal Commander/EBC HH brake pads/TBR exhaust

    Convenience: Shad detachable luggage/Top Cuff w/handlebar mirrors/Garmin Zumo XT GPS/Lamonster Packrack-Kappa 56L top case

    Safety/Protection: H4 LED headlights/Aux rear LED lights/TricLED driving lights/TricLED run-brake-turn rear light/Frunk lip LED light strip/Spyder Extras bumper guard grill
    2019 F3-S , Monolith black

  8. #8
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    My thought is similar to what troop said. If the broken part makes the bike either unridable or at least unsafe to ride, I can see this. I can even see the dealer not letting you continue to ride if it's some sort of recall, even if it's still technically safe to ride. If not, keep calling BuRP CC (best of luck w/that) or file a BBB or AG complaint.

  9. #9
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    Question

    Quote Originally Posted by snuffy210 View Post
    My dealer says that BRP policy says they have to keep the
    unit in-house while waiting for a backordered warranty part.
    The part is 3 Months out. Has anyone else been told this?
    I have tried for a month to get answers from BRP.


    TIA
    What part is on a 3 month backorder?

  10. #10
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    Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
    Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.

  11. #11
    SpyderLovers Sponsor BajaRon's Avatar
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    Quote Originally Posted by Peter Aawen View Post
    Where's that BS Meter when you need it!!

    You got any other dealers within a day's travel you could go to? If so, I would!
    Here you go.

    My feeling is that this dealership does not want to do the work. Or, they are afraid they order the part and you get it done elsewhere. I believe that 'ELSEWHERE' is your key to resolution on this one.

    bs-meter.jpg
    Only SLOW people have to leave on time...





  12. #12
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    The dealership has my Spyder. If I pick it up I will be responsible for
    the $99 BUDS diagnostic charge. I have sent another email to BRP...

  13. #13
    Very Active Member JKMSPYDER's Avatar
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    Possibly a short term solution would be for you to give them a credit or debit card number. This might make them feel more comfortable in letting the Spyder go. Then when the part comes in you could bring it back. Knowing that they have your number this would insure you would not get it repaired elsewhere.

    Another thought is that if the dealer really valued you as a customer they would take the switch assembly off of another Spyder in their showroom.
    2015 F3-S Can-Am Red, SE6

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    2013 ST-S retired 1/9/16 at 25,061 miles
    2015 F3-S , BajaRon Plugs Can-Am Red

  14. #14
    aka: akspyderman ARtraveler's Avatar
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    The BS meter is in full operation here. The dealer is an outright liar. I would not trust them for anything. Are they cheating on their floor plan? And need to have stock on the floor to match inventory numbers? I know a couple places where that has actually gone on with other motorcycles.

    Time to find a better dealer. And they must release your Spyder, they cannot legally keep it.

    Currently Owned: 2019 F3 Limited, 2020 F3 Limited, 2015 Vulcan 900 LTD

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) 2011 RT A&C SE5 (magnesium) 2014 RTS-SE6 (yellow). 7 Spyders, 12 years, 175,500 miles

    2020 F3L , Magma Red

  15. #15
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    What's the name of the dealer? I'm not in KY but I'm sure others would like to avoid them, if possible.

  16. #16
    Very Active Member BLUEKNIGHT911's Avatar
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    Quote Originally Posted by snuffy210 View Post
    The dealership has my Spyder. If I pick it up I will be responsible for
    the $99 BUDS diagnostic charge. I have sent another email to BRP...
    OMG .....I would be thinking " your State Attorney's office " ..... as others have said Total BS .... good luck .... Mike

  17. #17
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    I will hold off on naming the dealer... for now.
    I took the Service Writers word that the hold Policy
    was from BRP. I will be contacting the dealer, since
    BRP Customer Support is non-existent.

  18. #18
    SpyderLovers Sponsor BajaRon's Avatar
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    Quote Originally Posted by snuffy210 View Post
    Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
    Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.
    Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.
    Only SLOW people have to leave on time...





  19. #19
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    Quote Originally Posted by snuffy210 View Post
    The dealership has my Spyder. If I pick it up I will be responsible for
    the $99 BUDS diagnostic charge. I have sent another email to BRP...
    So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
    dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.
    Peggy and Howard

    Hers: 2013 Spyder ST-S SM5

    His: 1999 Honda VFR Interceptor

  20. #20
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    Quote Originally Posted by Possible View Post
    So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
    dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.
    The Warrantied part order will be canceled if Spyder leaves their shop. Pretty unreasonable.

  21. #21
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    Quote Originally Posted by BajaRon View Post
    Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.
    Great. Part # 710008091

    Thank You!

    Oops! Posted wrong # Earlier.

  22. #22
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    Quote Originally Posted by snuffy210 View Post
    The Warrantied part order will be canceled if Spyder leaves their shop. Pretty unreasonable.
    Yeah, that really is unreasonable, and I've never heard of a shop doing that. Hopefully there are other shops that aren't too far to use.
    Peggy and Howard

    Hers: 2013 Spyder ST-S SM5

    His: 1999 Honda VFR Interceptor

  23. #23
    Active Member tibadoe's Avatar
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    Quote Originally Posted by snuffy210 View Post
    Great. Part # 710008091

    Check out Cheap Cycle Parts - 710008091 Looks as if it may be in stock.
    ----
    Joe

  24. #24
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    Tried to call "Cheap Cycle Parts" keeps disconnecting??

  25. #25
    Very Active Member JayBros's Avatar
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    I believe the correct PN is 710006576. The original PN was 710005427 but is listed as changed to the former by Cheap Cycle Parts. CCP also lists the part as specifically for the 2018 F3 Ltd, amongst other F3s. PN 710008091 is listed by CCP as for MY 2020 and 2021 F3s. Send this post, along with a complete, polite litany of the BS you are getting from the dealership to brpcare@brp.com and ask them to get off their backsides and get a WARRANTY part, 710006576, for your Spyder from CCP, who has it in stock. Last step, find a new dealership.
    Artillery lends dignity to what would
    otherwise be a vulgar brawl.
    ******************************
    Cognac 2014 RT-S

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