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  1. #1
    RT-S PE#0027 widowmaker2011's Avatar
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    Default The New RT has arrived

    Purchased my new 2020 today. There have been a bunch of comments made by those that have seen the new ones that there appear to be some fit and finish problems where the rear sub-assembly meets up to the back of the seat. After looking at it today and talking to my dealer it appears the base pan from which all of the rear pieces bolt to is misshapen from the factory and the bolt holes do not line up. There was a corporate meeting yesterday where this problem was discussed because many dealers are calling in about it. The pan itself was held on by zip ties because the bolt holes do not line up so somebody in the assembly line actually knew this was happening and let it go. The tech line seemed genuinely surprised and after hearing many phone calls from dealers are working on it as we speak. The pan itself causes the bolts not to lineup and is causing the gaps that everybody is seeing.

    Aside from that I am absolutely in love with this machine. I will not be taking delivery for another month or so because even though weíve had very little snow in Buffalo we still have salt on the roads for another 5 to 6 weeks. The way I fit on this machine is how I tried to adapt and change my original three RTís to be. I tried different seats, handlebar positions, floorboards, etc. and Iím telling you that for somebody my size ( I am 6 foot two 275 pounds with long legs) I fit this machine and the handlebars and the foot position like it was designed for me. I am still not a fan of the revamped instrument cluster and I will be using my own GPS. Canít wait for spring!
    Attached Images Attached Images
    Last edited by Peter Aawen; 02-02-2020 at 07:25 AM. Reason: Fixed title display...
    2020 RT Limited Petrol Dark
    2014 RT Limited Champagne Black (Out to Pasture)
    2012 RT Limited White (Out to pasture)
    2010 Timeless Black RTS SM5 (Out to pasture)
    2010 Orbital Blue RTS SM5 (Out to pasture)
    2008 PE 1941 (Out to pasture)
    2008 PE2011 (Out to pasture)

  2. #2
    RT-S PE#0412 TicketBait's Avatar
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    Glad they are aware, sounds like a fix is in the works. This is the gap next to the passenger grips , right? or something else?

  3. #3
    Very Active Member Brentc's Avatar
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    Can I ask what dealership your way has them in stock? I might want to take a ride over and see one.
    2014 RT-S Pearl White
    2010 BRP 622 Trailer Pearl White


  4. #4
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    Quote Originally Posted by TicketBait View Post
    Glad they are aware, sounds like a fix is in the works. This is the gap next to the passenger grips , right? or something else?
    Without knowing this was an issue I saw that gap and didn't think it looked right.

  5. #5
    RT-S PE#0027 widowmaker2011's Avatar
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    Quote Originally Posted by TicketBait View Post
    Glad they are aware, sounds like a fix is in the works. This is the gap next to the passenger grips , right? or something else?
    Yes you are correct , it ultimately causes that gap that you see that is visible on every one of them. Does not allow the rear subassembly to come forward far enough.
    2020 RT Limited Petrol Dark
    2014 RT Limited Champagne Black (Out to Pasture)
    2012 RT Limited White (Out to pasture)
    2010 Timeless Black RTS SM5 (Out to pasture)
    2010 Orbital Blue RTS SM5 (Out to pasture)
    2008 PE 1941 (Out to pasture)
    2008 PE2011 (Out to pasture)

  6. #6
    RT-S PE#0027 widowmaker2011's Avatar
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    Quote Originally Posted by Brentc View Post
    Can I ask what dealership your way has them in stock? I might want to take a ride over and see one.
    Pioneer Motorsport in Sardinia , south of Buffalo. I bought the one they have in stock they have another one coming in two weeks.
    2020 RT Limited Petrol Dark
    2014 RT Limited Champagne Black (Out to Pasture)
    2012 RT Limited White (Out to pasture)
    2010 Timeless Black RTS SM5 (Out to pasture)
    2010 Orbital Blue RTS SM5 (Out to pasture)
    2008 PE 1941 (Out to pasture)
    2008 PE2011 (Out to pasture)

  7. #7
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by widowmaker2011 View Post
    Purchased my new 2020 today. There have been a bunch of comments made by those that have seen the new ones that there appear to be some fit and finish problems where the rear sub- assembly meets up to the back of the seat. After looking at it today and talking to my dealer it appears the base pan from which all of the rear pieces bolt to is misshapen from the factory and the bolt holes do not line up. There was a corporate meeting yesterday where this problem was discussed because many dealers are calling in about it. The pan itself was held on by zip ties because the bolt holes do not line up so somebody in the assembly line actually knew this was happening and let it go. The tech line seemed genuinely surprised and after hearing many phone calls from dealers are working on it as we speak. The pan itself causes the bolts not to lineup and is causing the gaps that everybody is seeing.
    Aside from that I am absolutely in love with this machine. I will not be taking delivery for another month or so because even though we’ve had very little snow in Buffalo we still have salt on the roads for another 5 to 6 weeks. The way I fit on this machine is how I tried to adapt and change my original three RT’s to be . I tried different seats handlebar positions etc. floorboards etc. and that I’m telling you for somebody my size I am 6 foot two 275 pounds with long legs I fit this machine and the handlebars and the foot position like it was designed for me. I am still not a fan of the revamped instrument cluster and I will be using my own GPS. Can’t wait for spring!
    WOW! Where was Quality Control or the supervisor on the assembly line???? Someone else on the assembly line should have caught it, before it got to the tech line.

    I use to work in a Manufacturing plant. If I was on the assembly line I would have caught it, and also I would have mentioned to supervisor, that it was happening.

    Glad someone caught it.

    Deanna
    2014RTS-SE6 Cognac
    BRP Semi-Rigid Rear Side Cargo Travel Bags
    BRP Glove Box Organizer
    Ron-rnet Laser Alignment
    TRIC-LED Spyderpockets
    STV Black Carbon Fiber Windshield Blackout
    WRAPMYSPYDER.COM Sceptor Kit Reflective Decals-Orange
    After market Dashboard+ GPS plug-in
    BRP Half Cover
    WRAPMYSPYDER.COM Air Dam Web Decal Black Reflective
    General Altimax RT 43 Rear tire
    BRP Full cover
    TRIC-LEDS Front Fender Marker Lights & Saddlebag Markers Lights

  8. #8
    RT-S PE#0027 widowmaker2011's Avatar
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    Quote Originally Posted by stebrock View Post
    Without knowing this was an issue I saw that gap and didn't think it looked right.
    Bingo.
    2020 RT Limited Petrol Dark
    2014 RT Limited Champagne Black (Out to Pasture)
    2012 RT Limited White (Out to pasture)
    2010 Timeless Black RTS SM5 (Out to pasture)
    2010 Orbital Blue RTS SM5 (Out to pasture)
    2008 PE 1941 (Out to pasture)
    2008 PE2011 (Out to pasture)

  9. #9
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    Quote Originally Posted by Deanna777 View Post
    WOW! Where was Quality Control or the supervisor on the assembly line???? Someone else on the assembly line should have caught it, before it got to the tech line.

    I use to work in a Manufacturing plant. If I was on the assembly line I would have caught it, and also I would have mentioned to supervisor, that it was happening.

    Glad someone caught it.

    Deanna
    Your response to noticing a problem and taking action is an example of accountability/responsibility. These are traits that I see less and less of these days. Passing this defect on down the assembly means the worker doesn't take ownership of his product.

  10. #10
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by stebrock View Post
    Your response to noticing a problem and taking action is an example of accountability/responsibility. These are traits that I see less and less of these days. Passing this defect on down the assembly means the worker doesn't take ownership of his product.



    I sent you a pm.

    Deanna
    2014RTS-SE6 Cognac
    BRP Semi-Rigid Rear Side Cargo Travel Bags
    BRP Glove Box Organizer
    Ron-rnet Laser Alignment
    TRIC-LED Spyderpockets
    STV Black Carbon Fiber Windshield Blackout
    WRAPMYSPYDER.COM Sceptor Kit Reflective Decals-Orange
    After market Dashboard+ GPS plug-in
    BRP Half Cover
    WRAPMYSPYDER.COM Air Dam Web Decal Black Reflective
    General Altimax RT 43 Rear tire
    BRP Full cover
    TRIC-LEDS Front Fender Marker Lights & Saddlebag Markers Lights

  11. #11
    Very Active Member Revalden's Avatar
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    seems like an opportunity to make some money for someone with a CNC Shop.
    2015 RTS SE6 Special Series Red/Black w/Magnesium front fenders(bought in Nov. 2018 w/9,400 miles)
    Dynojet Power Commander V, Power Commander POD-300 Display, PCV Map Switch
    Passenger Arm Rests, Windshield Air Wing
    Baja Ron's Sway Bar & Spring Adjusters
    Air Scoops, LaMonster's Hiway Pegs
    Magnetic Mirror Mounts, Air Innovations Seat Cushion
    Red Chrome pin striping on Black hood
    Federal Formoza AZ01 front tires (they're GREAT)
    Kumho Ecsta AST KU25 All-Season Tire - 225/50R15 91H
    LED bars above radiator inlets
    LED brake/running/turn signals on license plate frame
    Tag-Along trailer
    LED headlights LED fog lights (WOW)
    2" x 2" Road Lights inside front fenders
    7' x 10' Cargo trailer
    Garmin 396 LM GPS
    RLS Cat-delete resonator with China Akropovic muffler
    New AGM battery (01/24/2020) with Battery Monitor and APP
    M3 TPMS on front tires
    Remote Control for Heated Jacket and Heated Riding Pants
    Analog Clock and Analog Volt Meter
    Loose Nut Behind Handlebars

  12. #12
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by stebrock View Post
    Your response to noticing a problem and taking action is an example of accountability/responsibility. These are traits that I see less and less of these days. Passing this defect on down the assembly means the worker doesn't take ownership of his product.
    Also, The whole spyder line assembly should take ownership of his or her product. Also have the supervisor work on the assembly line, so they know and see what is going on.
    Deanna
    2014RTS-SE6 Cognac
    BRP Semi-Rigid Rear Side Cargo Travel Bags
    BRP Glove Box Organizer
    Ron-rnet Laser Alignment
    TRIC-LED Spyderpockets
    STV Black Carbon Fiber Windshield Blackout
    WRAPMYSPYDER.COM Sceptor Kit Reflective Decals-Orange
    After market Dashboard+ GPS plug-in
    BRP Half Cover
    WRAPMYSPYDER.COM Air Dam Web Decal Black Reflective
    General Altimax RT 43 Rear tire
    BRP Full cover
    TRIC-LEDS Front Fender Marker Lights & Saddlebag Markers Lights

  13. #13
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    Has anyone verified that the new RT's come with the latest dash firmware version? 20.8 I believe.

  14. #14
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    Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.

  15. #15
    Active Member Jetfixer's Avatar
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    For those that haven't seen it yet.
    20200125_125356.jpg20200125_125418.jpg

  16. #16
    Active Member AVBIZ's Avatar
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    Quote Originally Posted by bikerbillone View Post
    Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.
    It’s like your paying BMW level pricing and getting URAL level quality....

  17. #17
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by bikerbillone View Post
    Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.



    Where was the quality control person on the line or supervisor!!!!!!!!

    Deanna
    2014RTS-SE6 Cognac
    BRP Semi-Rigid Rear Side Cargo Travel Bags
    BRP Glove Box Organizer
    Ron-rnet Laser Alignment
    TRIC-LED Spyderpockets
    STV Black Carbon Fiber Windshield Blackout
    WRAPMYSPYDER.COM Sceptor Kit Reflective Decals-Orange
    After market Dashboard+ GPS plug-in
    BRP Half Cover
    WRAPMYSPYDER.COM Air Dam Web Decal Black Reflective
    General Altimax RT 43 Rear tire
    BRP Full cover
    TRIC-LEDS Front Fender Marker Lights & Saddlebag Markers Lights

  18. #18
    Very Active Member Deanna777's Avatar
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    Quote Originally Posted by bikerbillone View Post
    Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.
    BRP can afford bolts. Why was there zip ties on the assembly line, I know we don't know the whole story.

    Deanna
    2014RTS-SE6 Cognac
    BRP Semi-Rigid Rear Side Cargo Travel Bags
    BRP Glove Box Organizer
    Ron-rnet Laser Alignment
    TRIC-LED Spyderpockets
    STV Black Carbon Fiber Windshield Blackout
    WRAPMYSPYDER.COM Sceptor Kit Reflective Decals-Orange
    After market Dashboard+ GPS plug-in
    BRP Half Cover
    WRAPMYSPYDER.COM Air Dam Web Decal Black Reflective
    General Altimax RT 43 Rear tire
    BRP Full cover
    TRIC-LEDS Front Fender Marker Lights & Saddlebag Markers Lights

  19. #19
    Very Active Member Gwolf's Avatar
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    Typical engineering problem............ the company engineers pull the original blueprints from the files and design an updated piece of equipment without checking to see how many time the equipment has been modified since installation. It won't fit so the millwrights redesign it on the back of a matchbook cover and make it fit.

  20. #20
    Very Active Member pegasus1300's Avatar
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    Quote Originally Posted by Gwolf View Post
    Typical engineering problem............ the company engineers pull the original blueprints from the files and design an updated piece of equipment without checking to see how many time the equipment has been modified since installation. It won't fit so the millwrights redesign it on the back of a matchbook cover and make it fit.
    And sometimes do a better job, but apparently not in this case. I'm thinking this could end up being a real safety hazard. Kinda depends my enthusiasm for getting a 2020.

    Happy TRAils/NSD
    Paul

    2012 RT L
    AMA
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    PGR
    Rhino Riders Plate #83
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    Venture Riders
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  21. #21
    Very Active Member Tango's Avatar
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    Quote Originally Posted by widowmaker2011 View Post
    Purchased my new 2020 today. There have been a bunch of comments made by those that have seen the new ones that there appear to be some fit and finish problems where the rear sub-assembly meets up to the back of the seat. After looking at it today and talking to my dealer it appears the base pan from which all of the rear pieces bolt to is misshapen from the factory and the bolt holes do not line up. There was a corporate meeting yesterday where this problem was discussed because many dealers are calling in about it. The pan itself was held on by zip ties because the bolt holes do not line up so somebody in the assembly line actually knew this was happening and let it go. The tech line seemed genuinely surprised and after hearing many phone calls from dealers are working on it as we speak. The pan itself causes the bolts not to lineup and is causing the gaps that everybody is seeing.

    Aside from that I am absolutely in love with this machine. I will not be taking delivery for another month or so because even though we’ve had very little snow in Buffalo we still have salt on the roads for another 5 to 6 weeks. The way I fit on this machine is how I tried to adapt and change my original three RT’s to be. I tried different seats, handlebar positions, floorboards, etc. and I’m telling you that for somebody my size ( I am 6 foot two 275 pounds with long legs) I fit this machine and the handlebars and the foot position like it was designed for me. I am still not a fan of the revamped instrument cluster and I will be using my own GPS. Can’t wait for spring!
    BRP needs to issue a stop sell order until new piece is available. Liability issue right there. Especially if that plastic tie breaks while riding. Tom
    Baloo is my name. Spyders are my game. Well, it's a doo-bah-dee-doo, yes, it's a doo-bah-dee-doo, I mean a doo-bee, doo-bee, doo-bee, doo-bee, doo-bee-dee-doo. And, well, now. Ha ha! What have we here?



    2020 Petrol Blue Metallic RTL

  22. #22
    Active Member NEXUS's Avatar
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    Default This is an Engineering Mistake not assembly line

    Things can happen on the assembly line that can be truly missed until delivery.

    Does anybody remember the first problem they had with the brakes in 2007.

    Spyder Roadster Brake Bulletin.jpg

    On Thanksgiving day in 2007 BRP calls me up and says are coming to get my Spyder not to drive it.
    Apparently the one before mine was in a minor accident and they found out there was air in the brake
    line that was not properly blended on the assembly line.

    A trailer came and picked mine up from my house next day and took it back to the dealership where
    one of BRP's technicians came down from Canada to check out the brake system.

    Another one of my Spyders they accidentally put the front tires on backwards on the assembly line.
    I never realized this. The dealership never realizes only when I was in Daytona one of BRP tech came up
    and asked me why I am driving with the tires on backwards.

    I had a picture of it still in the crate at the dealership before they unpacked it with them on backwards.

    https://www.spyderlovers.com/forums/...9394#post29394

    (The pan itself was held on by zip ties because the bolt holes do not line up)


    Things do happen, but when you start putting tie straps in bolt holes on something this expensive. You need to stop
    the assembly line until you get this fixed before you send it to the dealership and then the customer to find.

    I will definitely be present when mine is uncreated and will look for this defect before I take delivery.



    Thank you for this information widowmaker2011. This is why SpyderLovers is so valuable to all of us.

  23. #23
    Very Active Member KX5062's Avatar
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    Yes, indeed, thanks for posting up this information. And, thanks to your dealer for being honest and up front about it, and discussing it with you, the buyer. Too many dealers won't say a thing out of fear of angering the corporation.
    2020 RTL SE6

    Previously 2008 GS SM5 and 2014 RT SE6



  24. #24
    RT-S PE#0027 widowmaker2011's Avatar
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    Quote Originally Posted by KX5062 View Post
    Yes, indeed, thanks for posting up this information. And, thanks to your dealer for being honest and up front about it, and discussing it with you, the buyer. Too many dealers won't say a thing out of fear of angering the corporation.
    This is Spyder number seven that I have purchased from this dealer . Back in 2008 I was a very early adopter and actually went out to California to ride the prototypes as a guest of BRP before they were ever shown to the public. I was there when they gave Jay Leno serial number 0001. Went through some very early teething pains with the brake issues and the DPS problem where the DPS steering module failed on both of our Spyder GS models in 500 miles Almost stopping us from being able to ride to the original homecoming in Valcourt . This dealer has stood behind every Can am / BRP I have Purchased from him . I would never ever dream of purchasing from anybody else.
    2020 RT Limited Petrol Dark
    2014 RT Limited Champagne Black (Out to Pasture)
    2012 RT Limited White (Out to pasture)
    2010 Timeless Black RTS SM5 (Out to pasture)
    2010 Orbital Blue RTS SM5 (Out to pasture)
    2008 PE 1941 (Out to pasture)
    2008 PE2011 (Out to pasture)

  25. #25
    Very Active Member Deanna777's Avatar
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    Default Question

    Does anyone know if BRP did a recall on the New 2020 RT'S because of the current issue?
    Deanna
    2014RTS-SE6 Cognac
    BRP Semi-Rigid Rear Side Cargo Travel Bags
    BRP Glove Box Organizer
    Ron-rnet Laser Alignment
    TRIC-LED Spyderpockets
    STV Black Carbon Fiber Windshield Blackout
    WRAPMYSPYDER.COM Sceptor Kit Reflective Decals-Orange
    After market Dashboard+ GPS plug-in
    BRP Half Cover
    WRAPMYSPYDER.COM Air Dam Web Decal Black Reflective
    General Altimax RT 43 Rear tire
    BRP Full cover
    TRIC-LEDS Front Fender Marker Lights & Saddlebag Markers Lights

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