The New RT has arrived

[widowmaker2011]

Purchased my new 2020 today. There have been a bunch of comments made by those that have seen the new ones that there appear to be some fit and finish problems where the rear sub-assembly meets up to the back of the seat. After looking at it today and talking to my dealer it appears the base pan from which all of the rear pieces bolt to is misshapen from the factory and the bolt holes do not line up. There was a corporate meeting yesterday where this problem was discussed because many dealers are calling in about it. The pan itself was held on by zip ties because the bolt holes do not line up so somebody in the assembly line actually knew this was happening and let it go. The tech line seemed genuinely surprised and after hearing many phone calls from dealers are working on it as we speak. The pan itself causes the bolts not to lineup and is causing the gaps that everybody is seeing.

Aside from that I am absolutely in love with this machine. I will not be taking delivery for another month or so because even though we’ve had very little snow in Buffalo we still have salt on the roads for another 5 to 6 weeks. The way I fit on this machine is how I tried to adapt and change my original three RT’s to be. I tried different seats, handlebar positions, floorboards, etc. and I’m telling you that for somebody my size ( I am 6 foot two 275 pounds with long legs) I fit this machine and the handlebars and the foot position like it was designed for me. I am still not a fan of the revamped instrument cluster and I will be using my own GPS. Can’t wait for spring!

 

[TicketBait]

Glad they are aware, sounds like a fix is in the works. This is the gap next to the passenger grips , right? or something else?

 

[Brentc]

Can I ask what dealership your way has them in stock? I might want to take a ride over and see one.

 

[stebrock]

Glad they are aware, sounds like a fix is in the works. This is the gap next to the passenger grips , right? or something else?

Without knowing this was an issue I saw that gap and didn't think it looked right.

 

[widowmaker2011]

Glad they are aware, sounds like a fix is in the works. This is the gap next to the passenger grips , right? or something else?

Yes you are correct , it ultimately causes that gap that you see that is visible on every one of them. Does not allow the rear subassembly to come forward far enough.

 

[widowmaker2011]

Can I ask what dealership your way has them in stock? I might want to take a ride over and see one.

Pioneer Motorsport in Sardinia , south of Buffalo. I bought the one they have in stock they have another one coming in two weeks.

 

[Deanna777]

Purchased my new 2020 today. There have been a bunch of comments made by those that have seen the new ones that there appear to be some fit and finish problems where the rear sub- assembly meets up to the back of the seat. After looking at it today and talking to my dealer it appears the base pan from which all of the rear pieces bolt to is misshapen from the factory and the bolt holes do not line up. There was a corporate meeting yesterday where this problem was discussed because many dealers are calling in about it. The pan itself was held on by zip ties because the bolt holes do not line up so somebody in the assembly line actually knew this was happening and let it go. The tech line seemed genuinely surprised and after hearing many phone calls from dealers are working on it as we speak. The pan itself causes the bolts not to lineup and is causing the gaps that everybody is seeing.
Aside from that I am absolutely in love with this machine. I will not be taking delivery for another month or so because even though we’ve had very little snow in Buffalo we still have salt on the roads for another 5 to 6 weeks. The way I fit on this machine is how I tried to adapt and change my original three RT’s to be . I tried different seats handlebar positions etc. floorboards etc. and that I’m telling you for somebody my size I am 6 foot two 275 pounds with long legs I fit this machine and the handlebars and the foot position like it was designed for me. I am still not a fan of the revamped instrument cluster and I will be using my own GPS. Can’t wait for spring!

WOW! Where was Quality Control or the supervisor on the assembly line???? Someone else on the assembly line should have caught it, before it got to the tech line.

I use to work in a Manufacturing plant. If I was on the assembly line I would have caught it, and also I would have mentioned to supervisor, that it was happening.

Glad someone caught it.

Deanna

 

[widowmaker2011]

Without knowing this was an issue I saw that gap and didn't think it looked right.

Bingo.

 

[stebrock]

WOW! Where was Quality Control or the supervisor on the assembly line???? Someone else on the assembly line should have caught it, before it got to the tech line.

I use to work in a Manufacturing plant. If I was on the assembly line I would have caught it, and also I would have mentioned to supervisor, that it was happening.

Glad someone caught it.

Deanna

Your response to noticing a problem and taking action is an example of accountability/responsibility. These are traits that I see less and less of these days. Passing this defect on down the assembly means the worker doesn't take ownership of his product.

 

[Deanna777]

Your response to noticing a problem and taking action is an example of accountability/responsibility. These are traits that I see less and less of these days. Passing this defect on down the assembly means the worker doesn't take ownership of his product.

:agree:


I sent you a pm.

Deanna

 

[Revalden]

seems like an opportunity to make some money for someone with a CNC Shop.

 

[Deanna777]

Your response to noticing a problem and taking action is an example of accountability/responsibility. These are traits that I see less and less of these days. Passing this defect on down the assembly means the worker doesn't take ownership of his product.

Also, The whole spyder line assembly should take ownership of his or her product. Also have the supervisor work on the assembly line, so they know and see what is going on.
Deanna

 

[stebrock]

Has anyone verified that the new RT's come with the latest dash firmware version? 20.8 I believe.

 

[bikerbillone]

Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.

 

[Jetfixer]

For those that haven't seen it yet.

 

[AVBIZ]

Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.

It’s like your paying BMW level pricing and getting URAL level quality....

 

[Deanna777]

Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.

:agree:


Where was the quality control person on the line or supervisor!!!!!!!!

Deanna

 

[Deanna777]

Using a zip tie where a bolt should fit is not a good sign because of a gross quality control oversight, this is serious, BRP needs to get this under control pronto, and spread the word that it has been fixed.

BRP can afford bolts. Why was there zip ties on the assembly line, I know we don't know the whole story.

Deanna

 

[Gwolf]

Typical engineering problem............ the company engineers pull the original blueprints from the files and design an updated piece of equipment without checking to see how many time the equipment has been modified since installation. It won't fit so the millwrights redesign it on the back of a matchbook cover and make it fit.

 

[pegasus1300]

Typical engineering problem............ the company engineers pull the original blueprints from the files and design an updated piece of equipment without checking to see how many time the equipment has been modified since installation. It won't fit so the millwrights redesign it on the back of a matchbook cover and make it fit.

And sometimes do a better job, but apparently not in this case. I'm thinking this could end up being a real safety hazard. Kinda depends my enthusiasm for getting a 2020.