A good dealer can make or break a love affair with any ryde in a heartbeat.
Anyone can sell a ryde but a quality dealer keeps you happy, and coming back.
I've noticed in other threads the issues people had with their ryde were mostly the failure of the service department, unable to find or resolve issues.

****** with that said******
Are you happy with your service department? why and how much?
If you experienced an issue, was it your service department, BRP customer service or both?

My dealer is a small "mom-n-pop" dealer (Horn's, Bethel PA) but they have a very good service department and are customer service oriented. So far I'm happy, they work on my ryde without issue. Are you?