Dealers Dealers everywhere......who's the fairest of them all.

[Road-Kill]

A good dealer can make or break a love affair with any ryde in a heartbeat.
Anyone can sell a ryde but a quality dealer keeps you happy, and coming back.
I've noticed in other threads the issues people had with their ryde were mostly the failure of the service department, unable to find or resolve issues.

****** with that said******
Are you happy with your service department? why and how much?
If you experienced an issue, was it your service department, BRP customer service or both?

My dealer is a small "mom-n-pop" dealer (Horn's, Bethel PA) but they have a very good service department and are customer service oriented. So far I'm happy, they work on my ryde without issue. Are you?

 

[Chupaca]

Hard to say...

We have several here and i can only speak as to how they are with others. I do all my own work and the dealer I bought the spyder from did the first service ( I always let them do the first service). The sales there were mediocore at best and the original crew in the service department were good at the time. They later lost their cert tech but continued their service with poot results. On of our other dealers had a decent service depaertment but found the whole spyder thing not cost efficient and dropped the line. We now have a new dealer and they have a great tech and service department and try harder than the others. Many that ryde with our group now go there for all their spyder needs. We do have an independent shop a fair distance away that is one of the best and many will go there for all needs not warranty related...Things can change very quickly and one has to keep up with them...

 

[Bob Denman]

I also use a family-run Dealership:
Klinger Powersports
Walton, NY

Their service department has technicians that have been to BRP for training, and I've NEVER had any trouble with any service work that they've done! :2thumbs:
I probably pay more for my bikes than the astute bargain hunters in here: it's the "peace of mind", that I'm paying for.

 

[Road-Kill]

We have several here and i can only speak as to how they are with others. I do all my own work and the dealer I bought the spyder from did the first service ( I always let them do the first service). The sales there were mediocore at best and the original crew in the service department were good at the time. They later lost their cert tech but continued their service with poot results. On of our other dealers had a decent service depaertment but found the whole spyder thing not cost efficient and dropped the line. We now have a new dealer and they have a great tech and service department and try harder than the others. Many that ryde with our group now go there for all their spyder needs. We do have an independent shop a fair distance away that is one of the best and many will go there for all needs not warranty related...Things can change very quickly and one has to keep up with them...

I also use a family-run Dealership:
Klinger Powersports
Walton, NY

Their service department has technicians that have been to BRP for training, and I've NEVER had any trouble with any service work that they've done! :2thumbs:
I probably pay more for my bikes than the astute bargain hunters in here: it's the "peace of mind", that I'm paying for.

Very true on both responses. Dealers can change overnight if the tech changes. I also paid more for my ryde as the dealer I wanted was smaller but is better service oriented. My thoughts
.

 

[oldguyinTX]

I also use a family-run Dealership:
Klinger Powersports
Walton, NY

Their service department has technicians that have been to BRP for training, and I've NEVER had any trouble with any service work that they've done! :2thumbs:
I probably pay more for my bikes than the astute bargain hunters in here: it's the "peace of mind", that I'm paying for.

Same here. My dealer, GSS (Garganos) Powersports in East Haven, CT, is a small family run dealership. They sell BRP machines, and Club Cadet lawnmowers. No other motorcycle brands, and they don't work on them either. Bob Gargano Jr. is the General Manager & head wrench turner. He is the only BRP certified Master Technician in CT. I recently experienced a shifting problem with my RT. I called Bob & described the problem to him, and he knew exactly what was happening, that there was a problem with the shim stack in the clutch. He asked if I could bring it up to him two days later, and he would fix it while I waited. So, I grabbed a book, rode up there, settled in with my book & coffee to wait. Two hours later he handed my the key and said, "it's shifting fine now". So I walk up to the counter to settle up and Bob said there was no charge. I rode about 100 miles afterwards, issue resolved. When I got home and checked my Email, there was one from Bob (sent two hours after they closed for the day) just to make sure that all was well & that I was happy. Happy? I'm ecstatic! It's nice to be treated like family, rather than just another mope with a motorcycle.

 

[Bob Denman]

I'm glad to hear that he was able to get you "back up on three"! :riding: :2thumbs:

 

[Firefly]

I also use a family-run Dealership:
Klinger Powersports
Walton, NY

Their service department has technicians that have been to BRP for training, and I've NEVER had any trouble with any service work that they've done! :2thumbs:
I probably pay more for my bikes than the astute bargain hunters in here: it's the "peace of mind", that I'm paying for.

Klinger's???

Does the service tech look like this?

 

[ARtraveler]

From Alaska:

When the :spyder2: saga started (here 2008), there was only one dealer. A year or so later there were three places to buy. One in Anchorage, one in Eagle River, and the place owned by ER dealer in Wasilla. Three dealers within 25 miles.

Since I lived in ER, I made all my purchases there. The Anchorage dealer never got what service was about and is no longer in the mix. ER now is basically a servicing dealer and Wasilla is a selling dealer.

The service dept. has been up and down. It is currently up again. They keep my machines running so that is why I am still an owner. I pick and choose my battles these days. Nearest "other" dealer is now about 1500 miles away.

I have also considered service over price in making my purchases. :thumbup:

 

[Bob Denman]

Klinger's???

Does the service tech look like this?

He's improved the wardrobe significantly since that picture was taken!

 

[ARtraveler]

He's improved the wardrobe significantly since that picture was taken!

View attachment 147887

Bet I will remember who your dealer is next time. :roflblack::roflblack:

 

[Bob Denman]

The bonnet keeps the Sun out of his eyes during road-tests... :thumbup:

 

[WellsboroSpyder]

Kurtz Motorsports I Watsontown, PA
. We bought our first through a dealer in Wilkes-Barre and found the service department horrible. Tried doing the same recall twice. Claimed they had no record of it but we had our service record from their department. We searched and found Rod at Kurtz and he never been happier. He even helped us get the recall work on a 622 trailer we bought elsewhere.

 

[Bfromla]

Fyi my dealer & service is primarily done at Bradford marine Texarkana #1: is where I found the great deal on my:spyder2::firstplace: 2: I'm on first name with all the staff after sharing my injury story & they are just great people:thumbup: 3: is just far enough away to enjoy a good lunch out of town before or after service work is done. hyea: But with that I have also been trying to compile a list of dealers mentioned here so here is what I have so far:

dealers quick list of comments stated 2016


Fun bike center Mesa AZ:
Veys powersports
El Cajon AZ: By same person with tire problem.


Birds of prey Caldwell IA:
Towing assistance for someone with key/DESS problem


Sierra cycles Sierra Vista AZ:
Someone with damaged low tire got a helping hand, loner bike & repair wrk.


Motorsports inc
Hanover PA: somebody had multiple issues p-brake & windshield & were instructed how to move spyder by helpful dealer (communicated tie dow instructions to tow truck over phone)


Ride Now Chandler AZ: someone glad with fast service.


RideNow in Chandler, AZ:
Someone that had previous bad experience with sales dept had a great report for the service dept


Arctic adventures Rosendale NY: Recommended by someone to another having dealer trust issues




Rivco had express delivery complications (not sure where fault was)& the refunded & made sure customer was satisfied


Maxium Powersports Merrillville, IN : service dept failure to communicate times of repair person left w/o bike & no information for a week.
by couple others that had great all around exp


Baja Ron for service & parts all around
Spyderpops for service & parts all around
️Lamonster all around




Corbin
good looking stuff
long wait on orders
multiple complaints of service when there is a question on paid for expensive parts.
for warranty issues when bought with dealer assistance



Lou the guy who owns Pirate Motorsports on Center St in Riverside CA:
He has customers bringing their bikes from 150 miles away--just for an oil change (really)!


Vey's Powersports in El Cajon in San Diego CA: reports of fast service & good price from someone had parts already.


CASWELL CYCLE Mora, MN: Group on tour had good reports for service dept


Eddie Chance aka WildTexasRanger with Little Loyd's Engine Repair in Palestine, Tx:
Eddie has a satellite garage in Shreveport, LA.




Mancuso's Houston TX: Bad service request , leave bike for a simple mirror repair, not, just fix & go


Person had hot gas tank & spewing gas,
pikes peak Motorsports Colo. springs, CO: was no help & dismissive of the problem
RPM Motorsports Littleton Littleton, CO: was helpful same bike


Elk Grove Powersports. North CA: general compliment of timely service wrk


Pro Caliber PowerSports Bend, OR: person was out on trip had mishap with transmission & was towed & fixed quickly




Alcoa Good Times Knoxville, TN : report if fast service


GSS Powersports in East Haven, CT.: fast second opinion & repairs for a desperate owner looking for better dealer. Found & fixed number of problems in time for an event, previous dealer failed & may be source of some of the problems found.


ELK GROVE POWERSPORTS, CA:
Report for fast friendly service just in time for Nor Cal rally




Person had two dealers refused Warranty work at
Malcolm Smith motorsports &
Temecula Motorsports Riverside, Ca
then good help same issue @
Pirate Motorsports Riverside CA.


Johnny K's in Warren, Ohio and especially in Lodi, Ohio. Great service, sales and alaround customer support.


to Hardings Park Cycle in Canton, Ohio. They try to charge for warranty work, believe unmolicious, they don't know what was covered, and it took them over three weeks to do a service


Temecula Motorsports (Southern CA. LA area) NO BRP Spyder Tech available was the response. wanted some basic service.


Central Florida Power Sports, Kissimmee, FL. Happy customer reports yrs of good service


Klinger PowerSports,Walton, NY
Happy customer for years sales &service


Ollies out of Alexandria, MN General satisfied customer sales & service
(out of state customer)


Mission Motorsports. CA They have an excellent Spyder Tech


Whittier Fun Center. CA General happy customer sales & service


Temecula MotorSports CA geNeral report by someone on 3rd spyder
They just suck.


Southbay


jet world




Maximum Power, Peru IN
Person had one fault the dealer found few more & repaired all in quick timeframe.




Motorsports in Riverside, CA
They refused to do warranty work on bike. They would Not let person talk to the Spyder Tech. They claimed since the LaMonster LED head lights and fog lights in, and also had a cig lighter connected to the aux user circut that it was Not a BRP approved install and therefore they would not help with the radio. That had issues before upgrades install.


__________________________


Pete's Motorcycles in Baltimore
J & J Powersports in Wilmington, DE customer quote:
"Quality perople and quality service. Can't say enough good about Jim and CJ. If you are in need of service, routine or emergency, or just a consult, highy recommend this dealer (don't go to Pete's)".
same person had poor service @ 1 & great service @ the other

 

[old Timer]

In Chattanooga, Tennessee there is a Spyder dealer, Whites Cycle and Marine

• Been there 3 times, very friendly, willing to deal, no problem on a test ride. Does anyone know anything about them from experience. They claim that they have a certified BRP tech. I know that they sell a lot of Can Am ATV's.

 

[oldguyinTX]

Kurtz Motorsports I Watsontown, PA
. We bought our first through a dealer in Wilkes-Barre and found the service department horrible. Tried doing the same recall twice. Claimed they had no record of it but we had our service record from their department. We searched and found Rod at Kurtz and he never been happier. He even helped us get the recall work on a 622 trailer we bought elsewhere.

What was the recall on the trailer for? I've never heard of that before.

 

[Pirate looks at --]

EGPS

I will say it again, Elk Grove Power Sports in Elk Grove, Ca. This is also a family run operation, and we as owners are are invited to be a part of that family. My wife and I are about to embark on an epic(for us anyway) journey from Northern California to Valcourt, over 6000 thousands when we are done. We just had both motorcycles in for Oil Change and safety inspection. The service department was great. They greet you with a smile, efficiently work on the machines, and then they clean the machines and send you on your way with a smile. We always have a hard time getting out of there because we have so many people there that want to say Hi and chat. This is a rare thing to find in any industry, and we are blessed to have them only a couple of miles down the road!

Thanks to:

Sabrina
Scott
Allen
Ryan
Jim
Marcus
Forrest
David
Ron
Larry
Buck
And many more!

Because of these great folks, we know that we have no mechanical worries as we travel to Valcourt. If you ryde a Spyder, or you think you might want to ryde a Spyder, do yourself a favor and visit these folks at Elk Grove Power Sports!

 

[jaybird1]

Great Service

Fyi my dealer & service is primarily done at Bradford marine Texarkana #1: is where I found the great deal on my:spyder2::firstplace: 2: I'm on first name with all the staff after sharing my injury story & they are just great people:thumbup: 3: is just far enough away to enjoy a good lunch out of town before or after service work is done. hyea: But with that I have also been trying to compile a list of dealers mentioned here so here is what I have so far:

dealers quick list of comments stated 2016


Fun bike center Mesa AZ:
Veys powersports
El Cajon AZ: By same person with tire problem.


Birds of prey Caldwell IA:
Towing assistance for someone with key/DESS problem


Sierra cycles Sierra Vista AZ:
Someone with damaged low tire got a helping hand, loner bike & repair wrk.


Motorsports inc
Hanover PA: somebody had multiple issues p-brake & windshield & were instructed how to move spyder by helpful dealer (communicated tie dow instructions to tow truck over phone)


Ride Now Chandler AZ: someone glad with fast service.


RideNow in Chandler, AZ:
Someone that had previous bad experience with sales dept had a great report for the service dept


Arctic adventures Rosendale NY: Recommended by someone to another having dealer trust issues




Rivco had express delivery complications (not sure where fault was)& the refunded & made sure customer was satisfied


Maxium Powersports Merrillville, IN : service dept failure to communicate times of repair person left w/o bike & no information for a week.
by couple others that had great all around exp


Baja Ron for service & parts all around
Spyderpops for service & parts all around
️Lamonster all around




Corbin
good looking stuff
long wait on orders
multiple complaints of service when there is a question on paid for expensive parts.
for warranty issues when bought with dealer assistance



Lou the guy who owns Pirate Motorsports on Center St in Riverside CA:
He has customers bringing their bikes from 150 miles away--just for an oil change (really)!


Vey's Powersports in El Cajon in San Diego CA: reports of fast service & good price from someone had parts already.


CASWELL CYCLE Mora, MN: Group on tour had good reports for service dept


Eddie Chance aka WildTexasRanger with Little Loyd's Engine Repair in Palestine, Tx:
Eddie has a satellite garage in Shreveport, LA.




Mancuso's Houston TX: Bad service request , leave bike for a simple mirror repair, not, just fix & go


Person had hot gas tank & spewing gas,
pikes peak Motorsports Colo. springs, CO: was no help & dismissive of the problem
RPM Motorsports Littleton Littleton, CO: was helpful same bike


Elk Grove Powersports. North CA: general compliment of timely service wrk


Pro Caliber PowerSports Bend, OR: person was out on trip had mishap with transmission & was towed & fixed quickly




Alcoa Good Times Knoxville, TN : report if fast service


GSS Powersports in East Haven, CT.: fast second opinion & repairs for a desperate owner looking for better dealer. Found & fixed number of problems in time for an event, previous dealer failed & may be source of some of the problems found.


ELK GROVE POWERSPORTS, CA:
Report for fast friendly service just in time for Nor Cal rally




Person had two dealers refused Warranty work at
Malcolm Smith motorsports &
Temecula Motorsports Riverside, Ca
then good help same issue @
Pirate Motorsports Riverside CA.


Johnny K's in Warren, Ohio and especially in Lodi, Ohio. Great service, sales and alaround customer support.


to Hardings Park Cycle in Canton, Ohio. They try to charge for warranty work, believe unmolicious, they don't know what was covered, and it took them over three weeks to do a service


Temecula Motorsports (Southern CA. LA area) NO BRP Spyder Tech available was the response. wanted some basic service.


Central Florida Power Sports, Kissimmee, FL. Happy customer reports yrs of good service


Klinger PowerSports,Walton, NY
Happy customer for years sales &service


Ollies out of Alexandria, MN General satisfied customer sales & service
(out of state customer)


Mission Motorsports. CA They have an excellent Spyder Tech


Whittier Fun Center. CA General happy customer sales & service


Temecula MotorSports CA geNeral report by someone on 3rd spyder
They just suck.


Southbay


jet world




Maximum Power, Peru IN
Person had one fault the dealer found few more & repaired all in quick timeframe.




Motorsports in Riverside, CA
They refused to do warranty work on bike. They would Not let person talk to the Spyder Tech. They claimed since the LaMonster LED head lights and fog lights in, and also had a cig lighter connected to the aux user circut that it was Not a BRP approved install and therefore they would not help with the radio. That had issues before upgrades install.


__________________________


Pete's Motorcycles in Baltimore
J & J Powersports in Wilmington, DE customer quote:
"Quality perople and quality service. Can't say enough good about Jim and CJ. If you are in need of service, routine or emergency, or just a consult, highy recommend this dealer (don't go to Pete's)".
same person had poor service @ 1 & great service @ the other

Ride1 Power Sports, Springfield Oh. has a great tech named Steven. Very knowledgeable and friendly. The whole crew from service to sales is great to work with.

 

[bzbaeren]

Dealer support

I think that peace of mind is and issue with going to a dealer but I also think customer loyalty is needed. If you find a good dealer it is important that we help that dealer stay in business, I know that sometimes people feel like the dealer charges to much and that may be right however I have seen dealerships drop product support because they don't get the trade in the door most I think try to offer a fair price but remember these guys have to pay for a whole lot of overhead if you have ever owned a business you know what I mean. I do some things myself and probably always will but I also make sure I throw some work to the dealer, I can change the fluids but then I have a mess and "HAZMAT" to dispose of the dealer already has the process for that so I defer to them. I support and think we should all to the extent possible support our dealers. I have a great dealer here Vey"s Motorsports and I want to keep him dealing.:yes::yes::yes::yes::yes:

 

[Tango]

Rusty Palmer's in N/E PA.. Awesome service dept.. Sales? Much better prices elsewhere. :thumbup: Tom :spyder:

 

[Yazz]

Interesting replies here. In my neck of the woods there are three dealerships within a 30/60 mile radius.

The Spyder riders in our area each swear theirs is best and the others are a thumbs down. None of us agree on which one is the best so we don't talk about it much. Different people like different things...

Personally I like my dealership best! :firstplace: