BRP has gone to far this time.....

[jvicker]

Carlo is the man! He helped me tons with my dps issues. Some might have dealer issues but I don't think too many have had problems with BRP directly. Even though Carlo has nothing to do with development, he listened to anyone and everyone with their "2cents worth" and will take everything he learned from Spyderfest and put it to good use back at BRP.

Keep up the good work Carlo

[acinpcola]

Thanks for posting - good to know that they are willing to make sure customers are happy with their goods.

Be Safe
AC

[SethO]

that is great to hear, you don't see enough of post like this and it is, again a great thing to see on here. Carlo did go out of his way to speak with me at spyderfest and is very good at the job that brp has him doing.

[dltang]

Carlo is the best. He helped both Brian and me with our Spyders and he is truly one of us when you get right to it. Here is proof.

[ARtraveler]

It is good to hear positive posts about BRP.

[musicarcade]

Mad props for Carlo!
I had some very frustrating times last year w/ my and Carlo was a big help in getting things resolved. I'm glad the issues/controversies have died down enough for Carlo to take a pro-active stance instead of being knee deep in alligators!

Thanks for all you do Carlo, and the rest of your staff

[Littlebadwolf]

Way to go Carlo...you da man.....

[BajaRon]

Carlo is a great guy. He is the real deal. Not just a front man for the company with a smile and a glad handshake and no substance.

Carlo (like many, if not most of the BRP people I've met) are enthusiasts. They love to ride, they love the Spyder, the believe in it and they want it to be the best it possibly can.

I had a great time talking to Carlo at Spyderfest. I think he enjoyed the event as much as anyone else. How many corporate reps would RIDE to an event? Just guessing but I'd say they were not told to ride in, they probably asked for permission! That says a lot to me.

You know Carlo gets his ear bent all day long, but he's up for it every time. He isn't magic but he is "The Answer Man" for Spyder problems.

Thanks Carlo, and everyone else behind the scene that gets people up and running.

[NancysToy]

Carlo has taken the time and initiative to call me, too. There is nobody more deserving of praise, as far as I am concerned. He is a credit to the company, and a friend and resource to the Spyder ryder. Moreover, he is one of us...an enthusiast! It is always a pleasure to get to chat with him a while...especially when it doesn't involve problems. .

[hevnbound]

Carlo has never called me ..... for that matter, nor has anyone from BRP called me! Why haven't they? Just because I've never had an issue or a problem that my Dealer didn't fix promptly is no excuse for someone from BRP not to call me just to ask me why I haven't called them !!! ........

Great to know if I have a need that they will call! I'm selling my Spyder but not because I not happy with it or the service.

[MMcc]

I have spoken to Carlo more than once and he has always been a great help. My is far from perfect but his personal phone calls and response to emails is well appreciated. Thanks Carlo. Glad to hear that your efforts on our behalf is recognized by many loyal spyderlovers.

[BajaRon]

Carlo has never called me ..... for that matter, nor has anyone from BRP called me! Why haven't they? Just because I've never had an issue or a problem that my Dealer didn't fix promptly is no excuse for someone from BRP not to call me just to ask me why I haven't called them !!! ........

Great to know if I have a need that they will call! I'm selling my Spyder but not because I not happy with it or the service.

I'll call you if that will help you feel better.... I'm not Carlo but I've been working on my French Canadian accent!

[StriperKing]

Just had my RT-S worked on for the air assist system air leak. I could not find it and neither could the dealer so they called BRP and they said just replace it all because they wanted to get me back on the road. Yes this worked, how can you beat that kind of service.

[jedd]

Yes thats 3 thumbs up

Nicely done BRP

Jim

[bone crusher]

Can not believe BRP actually did this….
I posted one negative comment about my Spyder here on Spyderlovers.com and dang if Carlo didn't contact me personally. Not just once mind you, he actually followed up several times just to make sure I was satisfied. What kind of company is this?
I joke of course, but not about the facts…all of this actually happened. There are far to many post "slamming" BRP for their lack of Customer Service, so I felt it high time someone post something positive.
I mean really… I have owned Honda, Yamaha and Harley and have trouble enough getting the Dealership to call me back, much less the manufacturer…and unsolicited at that.
So, what do I think about BRP's Customer Service…. AWESOME !!!

Oh, come on...whenever there is a problem, it has to be BRP's fault, right? I've spoken to Carlo on a few occasions in the past...he's always willing to help and he really will do all he can to answer questions and/or take care of issues with the bikes....class act, for sure. I sometimes get a little sick seeing all the newbies around here complaining when they've never actually tried to get appropriate help. So many here to help, and Carlo too...BRP is a solid company and most dealers will do what they can to assist, as well.

For example, when my bike was in for service and needed the parking brake 'update' some time ago, they didn't have the part in stock so they took it off one of their bikes...very cool thing to do...if you establish good rapport with your dealership, you'll always do better. Too many are quick to assume things and blame.

[CyncySpyder]

Teddy & I had his brand spanking new 2010 RT-S for 9 whole days before it went into the shop for 39 days awaiting parts for the SE5 recall last year. After almost running a guy down in a crosswalk, the went back into the shop again this time for 19 days.

Let's just say, without Carlo being so understanding & refreshing that he actually not only listened to me, but understood & comprehended the entire issue, not just one problem, Teddy & I would NOT be on his Brand Spanking New 2011 Viper Red RT-S today.

I didn't get a chance at SpYderFest to thank him in person cause we had to leave early, but I hope to meet him at Maggy Valley and shake his hand for all that he does for all of us. The man truly is an asset to BRP

[Bob Denman]

First class support!
PS: What is Carlo's handle name in SL?

Good question Doc! Or is Carlo a secret silent lurker???

[NancysToy]

I'll call you if that will help you feel better.... I'm not Carlo but I've been working on my French Canadian accent!

Hey, you haven't even perfected your drawl yet. One thing at a time!

[Heliplt]

what is carlos contact info.

[Mr. White]

I have been reading here and on other posts about the great work and help Carlo is. I think it is great that BRP has a person to deal with the Spyder problems that come up.

My question is, I only hear about Carlo, is there anyone else in his office who do good things, as he does? If Carlo goes on vacation, then what?

I hope BRP is treating Carlo well as he could get a job at Honda or Suzuki quickly as they don't have any customer service that I have heard about...only a recorded voice that says "take it to your dealer" or "this is not covered on warranty".

[Bob Denman]

Didn't you know? He's not allowed vacations or sick time and is always at his desk 24 hours a day, 7 days a week.
He's also not allowed to die without giving us all 90 days notice...

[spydee owner]

It seems like a prretty shakey plan on the part of BRP to have one person fighting fires to keep the customer happy. Eventually, they will have to get all of there dealers up to speed in the service end of the business.
It is not just new owners that have experienced less than adequate service either.

For a new product, I would have expected a larger presence from the factory than just one individual.

[bullant12]

My is back home with us... I would not mind getting a post-up email or even a phone call asking me how my issue went... But I'm still glad that my is back!

Well... he DID leave me a message on my inbox. Called him up, talked about my issue and other dealers and what I thought of them, but gave a on mine for taking care of my slipped clutch! I like this!

[SPYDER4FUN]

[COOLMACHINE]

Very nice to hear.