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Zumo 660 Problem after MAP 2015.20 update

M

machead

New member
Hoping someone out there has an answer to this one.

Zumo 660 that came with my '14 RT. At the time I added a 2GB SD card and cleared out uneccessary files (help, text, etc) from the 660 unit.

I updated the firmware when I first got the unit last month. Updated it to 5.10

At the time I had also loaded the latest map 2015.10.

A couple days ago, was notified that map 2015.20 is available. So I updated the map last night and let the install run over night.

This morning, the update says it went just fine. Garmin Basecamp recognized the 660 with no problem. So I quit Basecamp, ejected the 660 and SD card (Yes I am on a Mac) as I normally would.

Turned on the 660 and it powers up, says "Loading maps" and sits for a about 30 seconds. Then a white bar shows across the screen and then the screen goes blank. Nothing else happens.

I have removed the SD card and no joy there.

When I connect to the computer, the 660 never shows up as a device and after the blank screen, the screen turns white and nothing else happens.

I have tried the "hard set" several times and that has fixed nothing.


I have scoured the forums here and various Garmin forums and have found no fix for this.

So now I toss it out the the Spyder gurus here.
 
Last edited:
Not sure this will help

I tried to update mine and found with an sdcard installed would cause an issue, I took my sdcard out and reinstalled the update this time it worked; deleting files from a device can cause issues.

machead said:
Hoping someone out there has an answer to this one.

Zumo 660 that came with my '14 RT. At the time I added a 2GB SD card and cleared out uneccessary files (help, text, etc) from the 660 unit.

I updated the firmware when I first got the unit last month. Updated it to 5.10

At the time I had also loaded the latest map 2015.10.

A couple days ago, was notified that map 2015.20 is available. So I updated the map last night and let the install run over night.

This morning, the update says it went just fine. Garmin Basecamp recognized the 660 with no problem. So I quit Basecamp, ejected the 660 and SD card (Yes I am on a Mac) as I normally would.

Turned on the 660 and it powers up, says "Loading maps" and sits for a about 30 seconds. Then a white bar shows across the screen and then the screen goes blank. Nothing else happens.

I have removed the SD card and no joy there.

When I connect to the computer, the 660 never shows up as a device and after the blank screen, the screen turns white and nothing else happens.

I have tried the "hard set" several times and that has fixed nothing.


I have scoured the forums here and various Garmin forums and have found no fix for this.

So now I toss it out the the Spyder gurus here.

Allen
Click to expand...
 
I can't even get the GPS to the point of being able to reinstall the maps or restore from backup.

I have tried connecting it to two different Macs and a Windows PC. I have used the Garmin branded USB cable as well as others.

I have connected the GPS to the bike and I get the same response there. Loading maps, white progress bar and then blank screen. I have to hold down the power button for 10 seconds to get it to boot again.

Tomorrow I will call Garmin and try not to get into the Garmin vs BRP dance. That does bring up a question of warranty. Who provides the warranty for the Garmin GPS that comes with the RT Limited? BRP or Garmin?
 
machead said:
Hoping someone out there has an answer to this one.

Zumo 660 that came with my '14 RT. At the time I added a 2GB SD card and cleared out uneccessary files (help, text, etc) from the 660 unit.

I updated the firmware when I first got the unit last month. Updated it to 5.10

At the time I had also loaded the latest map 2015.10.

A couple days ago, was notified that map 2015.20 is available. So I updated the map last night and let the install run over night.

This morning, the update says it went just fine. Garmin Basecamp recognized the 660 with no problem. So I quit Basecamp, ejected the 660 and SD card (Yes I am on a Mac) as I normally would.

Turned on the 660 and it powers up, says "Loading maps" and sits for a about 30 seconds. Then a white bar shows across the screen and then the screen goes blank. Nothing else happens.

I have removed the SD card and no joy there.

When I connect to the computer, the 660 never shows up as a device and after the blank screen, the screen turns white and nothing else happens.

I have tried the "hard set" several times and that has fixed nothing.


I have scoured the forums here and various Garmin forums and have found no fix for this.

So now I toss it out the the Spyder gurus here.

Allen
Click to expand...
I TRIED TO UPDATE MINE RECENTLY AND HAD ALL KINDS OF PROBLEMS.. Turned out I had to first download a more recent version of Garmin installer before it would work with my IMac
 
BikerDoc said:
I TRIED TO UPDATE MINE RECENTLY AND HAD ALL KINDS OF PROBLEMS.. Turned out I had to first download a more recent version of Garmin installer before it would work with my IMac
Click to expand...

Thanks. I had already done that (Updated Garmin Express) prior to doing the map update to the 660.
 
We are generally a great bunch of folks with lots of knowledge.
In this case, I'd just give Garmin a call. I find their customer support to be excellent.
 
I'm updating mine now. I'll report if I have any issues. I did update to v5.10 rebooted the GPS and now putting maps v2015.20 on. All seems to be going ok.
 
machead said:
Talked to Garmin tech support this morning. GPS is bricked. I have to send it in for a replacement.
Click to expand...
Sorry to hear that, but, on the plus side, all you send is the Zumo 660, itself, but when the new one comes, it will be a whole package, so you will have an extra set of RAM mounts, etc.
 
Bob Denman said:
When did v2015.2 become available? :dontknow:
How do you check for these updates
Click to expand...

If you have Garmin Express installed on your computer. Fire it up and it will tell you if an update is available. You do not even need the GPS near by to check. I updated mine maybe 3 weeks ago. It took 2 1/2 hours and no problems.
 
Thanks! :thumbup:
I'm always getting automatc stuff from Adobe, Apple, and Java, that I figured that this would be the same...
 
I'm kind of hoping my older Garmin will fit the mount. The 660 is FAR less programmable. I find no way to set what kinf of roads I want to avoid or to add waypoints. maybe I'm just too used to my old one that had a "setting" button and gave me a choice between "set as new destination?" or "set as waypoint?".
 
mtdoragary said:
I'm kind of hoping my older Garmin will fit the mount. The 660 is FAR less programmable. I find no way to set what kinf of roads I want to avoid or to add waypoints. maybe I'm just too used to my old one that had a "setting" button and gave me a choice between "set as new destination?" or "set as waypoint?".
Click to expand...

As has been said already you can set the Zumo to avoid tolls, interstates and U turns. And it also allows you to enter waypoints, you can do it by using their free program (Base Camp) to plan your route on your PC, or do it on the Zumo.

1. Set up a route by finding you final destination and clicking GO
2. At the main screen click on "Where to"
3. Use the options to find the next farthest point of your trip and Click GO
4. The Zumo will prompt you for either "Add as a new destination" or "Add as a Via Point"
5. Select to add as a via point, then if you have more waypoints continue to add them in order by farthest.
 
Gray Ghost said:
As has been said already you can set the Zumo to avoid tolls, interstates and U turns. And it also allows you to enter waypoints, you can do it by using their free program (Base Camp) to plan your route on your PC, or do it on the Zumo.

1. Set up a route by finding you final destination and clicking GO
2. At the main screen click on "Where to"
3. Use the options to find the next farthest point of your trip and Click GO
4. The Zumo will prompt you for either "Add as a new destination" or "Add as a Via Point"
5. Select to add as a via point, then if you have more waypoints continue to add them in order by farthest.
Click to expand...

You're the first person I know who seems to be able to use Base Camp.

I'm afraid Garmin has gone all Microsoft on themselves when they eliminated City Navigator.
 
:agree: :congrats: :bowdown::bowdown::bowdown::bowdown:
We could sure use all of the help, that you can stand to give! :thumbup:
 
I have been using Basecamp since it first came out (on the Mac) and have never had a problem with it.

Yes it worked differently than Mapsource but it was not a show stopper.
 
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