Why do I feel ripped off again?

[BajaRon]

shops without their own fuel supply tend to syphon off gas from the units with the most. Easier than running down to the gas station. This is also true when they have no shop vehicle..so take a bike from the shop and run some errands. What better than a spyder with storage space. Now not all shop owners are aware of this and it is wise to let them know so this can be addressed. They seem to correct themselves but still I understand your feeling ripped off..you were..:banghead:

I agree. I've seen dealerships where employees used customer vehicles to commute back and forth to work, parts chasers, etc. I've never seen one used as a demo. That would be a huge can of worms that the dealer could not cover up if something went wrong.

Personally, I just don't get it. Customer service should be more than a motto. I do not think good customer service is all that difficult nor should it be rare. There are good customer service businesses out there. But they seem to be going away. Especially with dealerships. I don't mind the flash and fancy facilities. But I'd trade them in a heartbeat for the old bare minimum shops of Yester-Year if I could get the same great service that used to be so common.

I'm not against the flash and fancy. I love it in fact. But some dealerships need to put as much effort into service as they do into making the facilities look impressive.

 

[Jim's_Spyder]

I called the dealership and they said it required a 20 mile ride after the ECU was upgraded. I didn't buy it, I pressed pretty hard on the where did the other 40 miles go and why did the bike only get 15.2 miles to the gallon on this tank. He apologized and offered to replace the fuel. I put 5.7 gallons of gas in it today to top it off.
I won’t post the name of the dealer. Its my word against theirs and what I write here about them is libel and saying it in person is slander. The dealership was in the top 20 dealers/service departments in the country and I live in Beavercreek, Ohio. So it won’t be hard to figure out if you want.

 

[daveinva]

does anyone know of any shops that work on spyders in central MD? I have even called a few seadoo repair shops, with no luck.

Given your Baltimore location, I'm going to assume you had trouble with Pete's.

In addition to the aforementioned Motosports, you have Trumbull down in Mechanicsville, and Talbot across the Bay Bridge. A couple folks here at SL back in the early days swore by Talbot's, not sure if they've kept up with that impression in the years since.

As for Trumbull, I used them once for a bunch of work; it was a pain to get over there from here in Northern Virginia, but I was happy with the work for a cheaper labor rate than I pay at my local Coleman dealers. Even better, unlike Coleman, Trumbull did all the work (about five hours' worth) while I waited. The downside is their dealership, a dedicated Can-Am-only shop, is so physically small as to be a showroom and that's it-- literally no place to sit while I waited, I ended up taking a nap against a Spyder shipping crate out in their back parking lot, using my jacket as a pillow.

If it wasn't for the inconvenience of the distance and uncomfortable waiting, I'd use Trumbull again in a second. I don't have any problems with Coleman's work, but they're VERY expensive for what they do, and dear God, you just lose your bike into their repair queue-- I've never once gotten my bike back in less than a week no matter WHAT I've asked them to do, no matter how simple the task, and sometimes it's been multiple weeks just for routine service. They service all makes and models of bikes, not just Spyders, and so they always, always suffer a backlog in service.