Who is BRP?

[retiredsquid]

I love my Spyder, don't get me wrong. We have put 3,800 miles on ours in the past two months and not a single issue with the Spyder. My problems have all been with customer service and a bait and switch thing at my dealer along with a huge amount of arrogance once they got the checks cashed.

That sort of thing can happen at any dealer -- buyer beware. My issue with calling BRP was being treated like crap and I was being very nice. Basically, BRP customer service folks said, "We haven't had enough complaints, so we are not going to even bother listening to yours."

 

[SpyderDuck]

well, ok... what can we do?

Ok, so many of us have had issues with our Spyders, our dealers, and BRP, me included. How many of us would be willing to help fix it?

I would. I would actually propose that BRP have regional customer satisfaction specialists, who could interface with both customers and dealers. I think that having a customer service department is great, but perhaps a more personal touch is required - someone who could visit dealers, maybe customers, maybe even mediate disputes. This person could receive feedback surveys after customers have their Spyders serviced, and respond to any issues. The smaller volume would really allow someone to solve problems, provided BRP trusts them and gives them their full support.

I know, it sounds a little far-fetched. But if BRP wants to be a leader in the industry and cultivate a sound reputation for quality and customer satisfaction, they could consider this.

I have worked in customer service for many years. I would love to be the customer satisfaction specialist for the Carolinas, representing a product that I both love and believe in. I am happy enough with my current company, but I would change my life if I thought I could truly help. That is how much faith I have in the Spyder (although I assume other BRP products would be involved). There are others among us who would perhaps agree, and with our community here, we could keep our fingers on the pulse of Spyder owners. We could also support each other in our efforts.

What a concept - a customer satisfaction network, working with the manufacturer, dealers, and customers. Yeah, I live in a dream world... :roflblack:

 

[Dochands]

I think its important to realize that whatever BRP does this forum and Lamont are invaluable resources.

I have several other toys and the forums for them are generally argumentative and unhelpful.

Spyderlovers will get you three solutions for every problem you have and generally a sympathetic ear to boot when you post. That is a rare and wonderful thing.

Whatever Lamonts relationship is with BRP now he started this out of love for the amazing machine and a desire to build a real community of like minded riders. I am not speaking for him but I know from experience having tried to start product forums for others things I have owned. It's a lot of work and often very thankless.

BRP is definitely stepping up its PR and including Lamont and others. This is to their benefit. Our benefit is having our El Hefe in the lion's den for info and to be the voice of our community.

I am sounding entirely too nice and supportive. :roflblack:

 

[bone crusher]

Ok, so many of us have had issues with our Spyders, our dealers, and BRP, me included. How many of us would be willing to help fix it?

I would. I would actually propose that BRP have regional customer satisfaction specialists, who could interface with both customers and dealers. I think that having a customer service department is great, but perhaps a more personal touch is required - someone who could visit dealers, maybe customers, maybe even mediate disputes. This person could receive feedback surveys after customers have their Spyders serviced, and respond to any issues. The smaller volume would really allow someone to solve problems, provided BRP trusts them and gives them their full support.

I know, it sounds a little far-fetched. But if BRP wants to be a leader in the industry and cultivate a sound reputation for quality and customer satisfaction, they could consider this.

I have worked in customer service for many years. I would love to be the customer satisfaction specialist for the Carolinas, representing a product that I both love and believe in. I am happy enough with my current company, but I would change my life if I thought I could truly help. That is how much faith I have in the Spyder (although I assume other BRP products would be involved). There are others among us who would perhaps agree, and with our community here, we could keep our fingers on the pulse of Spyder owners. We could also support each other in our efforts.

What a concept - a customer satisfaction network, working with the manufacturer, dealers, and customers. Yeah, I live in a dream world... :roflblack:

Not a bad idea...helps the company stay in touch as they grow...

 

[BajaRon]

Ok, so many of us have had issues with our Spyders, our dealers, and BRP, me included. How many of us would be willing to help fix it?

I would. I would actually propose that BRP have regional customer satisfaction specialists, who could interface with both customers and dealers. I think that having a customer service department is great, but perhaps a more personal touch is required - someone who could visit dealers, maybe customers, maybe even mediate disputes. This person could receive feedback surveys after customers have their Spyders serviced, and respond to any issues. The smaller volume would really allow someone to solve problems, provided BRP trusts them and gives them their full support.

I know, it sounds a little far-fetched. But if BRP wants to be a leader in the industry and cultivate a sound reputation for quality and customer satisfaction, they could consider this.

I have worked in customer service for many years. I would love to be the customer satisfaction specialist for the Carolinas, representing a product that I both love and believe in. I am happy enough with my current company, but I would change my life if I thought I could truly help. That is how much faith I have in the Spyder (although I assume other BRP products would be involved). There are others among us who would perhaps agree, and with our community here, we could keep our fingers on the pulse of Spyder owners. We could also support each other in our efforts.

What a concept - a customer satisfaction network, working with the manufacturer, dealers, and customers. Yeah, I live in a dream world... :roflblack:

Don't know how the logistics of this would work. I'm sure BRP would want some control mechanism in place. But I really like the concept.

I'd say BRP already has something like this in place, but why not have a committed, knowledgable contact for issues. Someone who could get to know the dealerships in their area with a contact in BRP. A neutral party that could bring solutions together.

Not sure what the downside would be.

I like it!

 

[Wheeler~]

:2thumbs: