Who is BRP?

[mxz600]

I will make this short, I have been riding for more than 35 years have done all the work to all my machines ( bikes and cars ) I have done everything from tune ups to complete rebuilds. From all the reading I have done on this site I do beleive there are not enough service centers for the spyder.
I would love to go the there school and be a service tech where I live. why do you have to sell them to be able to service them for the company.
Just my thought.

Hi BIKEMIKE. I have relatives in your area.

Ever hear of Maxwell Landscaping in Statesville or R-Anel Homes in Cherryville?

 

[BIKEMIKE]

Sorry have not, buy iv'e been in the same location for 20 years and only know 2 people on my block.

 

[mxz600]

Sorry have not, buy iv'e been in the same location for 20 years and only know 2 people on my block.

You need to work less and get out more.

 

[Lamonster]

Thanks for the post Ron. I'm just now feeling like a human again after three long days at club. I turned into a zombie just after you dropped me off yesterday and this morning I headed to the airport to pick up my wife at 10:45am and when I went to start the car the battery was dead so I was going to take the truck but it is out of fuel so I jumped the car with the truck but after I got down the road I saw the low tire light was on and it drove funny so I had to head back to the house to fix it and now I was running real late. I had the peddle to the metal all the way only to find out she was coming in at 10:45pm not am :gaah:

So then I read some of the post here and decide it's best that I don't reply when I'm in a very foul mood. I will say that nobody has ever bought my opinion and that includes BRP. I love the Spyder and I've come to love the folks that run the company and consider many of them my friends. I've worked for myself since 1982 and this is the first company I would ever consider going to work for as an employee only because I believe in the product and I like the way they do business and the way they treat their employees. I plan on doing a blog on my whole 2011 Club experience when I get caught up and that will answer some of the questions that have been posted here and on other post.

 

[LennyO]

I plan on doing a blog on my whole 2011 Club experience when I get caught up and that will answer some of the questions that have been posted here and on other post.

I'll drink to that, Lamont!
Thank you so much for all the time and work you invest into running the forum. It must be a BEAR, but seems to be the labor of love

Cheers, bro!

 

[dabreitbach]

Most not all of the problems are dealer related. BRP HAS to review how sets up dealerships. It seam's like they only want the big multi-line mega dealer with the expensive building to sell these. They already have alot of good dealers who already sell skidoo and canam 4wheelers and seadoo's. I have an excellant dealer 10 miles from me that is top notch. He sells skidoo and canam 4 wheelers. He even sells the commander . He also works on all kind of bikes. He has an A++++ reputation. BUT they will not give him the spyder dealership.! I talked to the area rep last year at the chicago owners event and he said he had to fight to get them the commander to sell. All because they don't like his showroom!! They would rather have a dealer that has to do a boat load of sales in all brands just to keep the doors open and pay for the damm building.:dontknow:

The have not figured out yet that lower overhead equates to better service because they can take the time and DO IT RIGHT. Untill they figure this out and start getting dealers that can take the time to do it right the first time there will continue to be problems.:lecturef_smilie:

For now I have 2 dealers 80 miles from me and one is good and one is not worth a damn(the one I bought mine from).

 

[Paula(Butch2025)]

How many of you former Honda or Harley riders or car owners can say that you have met the head of their Customer Service Department or shaken hands with the companies Head Technical Service guy? Or talked to the company CEO about riding in the rain? I doubt any of you can but I have talked to each of these folks from BRP and I know that a lot of you have too.

Has there been issues with the Spyders well yes of course there has. The difference is that Harley and the others have been making motorcycles since Jesus was a baby and they have had many years to work out their dealer and product issues. The Spyder is still an infant give them some time to work out the kinks.

:agree:Well said Ann!!!!

 

[bruiser]

WOW. I must say :agree: with Lamont, Ron, Phil and many others. I haven't had many problems with my 2010 RT S. And those that I have had have been minor. And, like others, my biggest complaint is the dealer support or the lack there of. I have had minor problems with both of my GM products, but I have a great dealership that takes care of me. I don't blame GM for my problems, nor would I. But if the dealer didn't do their job, I would complain to them. I'm in the business of servicing and repairing commercial/industrial equipment. When the customer is unhappy with their service, guess who they come to...

For the record;
Jim
Goldsboro NC

 

[Mo Lee]

I am one of those who is blessed with an outstanding dealer, and I think most of you will agree. That being said I probably should stay out of this thread, however I do not think some of you are being fair in some of your comments. I and I'm sure most of you bought Spyders realizing it was a totally new vehicle and was fully aware there would be bugs to work out, I for one think BRP is doing an outstanding job solving these issues. Internet forums seem to only report the bad and some people take pleasure in posting negative just to stir the pot so to speak. You got to apply a BS filter to what you read and then make your own assessment. BRP was bashed for the owners event in Chicago last year because it was in the City, what did they do, moved it to Maggie Valley this year. There was discussion what their involvement should be with Spyderfest US several stated they should put on blue jeans, ride in on Spyders, and have fun, in which they did, matter of fact they blended in so well that when Carlo joined me on the Fort ride only myself and a couple of others even knew he was along until we lost him in the backwoods of the Ozarks. Dealers, I guess there is some out there that leave a little to be desired, however it is the customers who must hold them to the fire and educate them as to how to treat a customer by simply turning it over to Carlo or by going to another dealer. Cowtown is an outstanding dealer however if they had not been willing to join this forum and read and listen to problems they might be in the good category instead of the outstanding. In my opinion Lamont and this forum has done more for the Spyder than any other one thing however Spyderlovers are one big team and I for one am proud to be a part of the team.

 

[MouthPiece]

Very well said Ron :thumbup:

I agree also that your dealer makes all the difference in the world . I cannot say enough how well my dealer looks after me. All of his techs are more than qualified to fix :f_spider: problems. Team Vincent Motorsports is a platinum designated full line BRP product dealership. The dealership is always busy with people buying things and picking up and dropping off their toys, to me thgis is a good sign :2thumbs:

Ditto as to Seminole Power Sports, in Sanford, Florida. They are a platinum designated dealer and live up to that label. As for BRP, they have done everything they have said they'd do.

Chris

 

[johnnyg]

I would like to say Ridenow Power Sports in Ocala has always treated us with the utmost respect in taking care of any problems we have had with our spyders. We know some people in the area don't care for them and not coming down on them but we have never had any problems and they always jump in and take care of us when ever we need something and if they need to get intouch with BRP they seem not to have any problems doing so. this is my $02 for the night. JC

 

[Roadkill]

don't bash the builder

+Well, sorta-kinda. Even Victory had similar concerns when it entered the market, including a vocal group of critics.

http://www.roadkillonline.net/imagedb_images/35_2732.JPG

Anyways, I think BRP's doing fine. Those with issues should address them, vocally if necessary, but not by attacking the builders. Seek support from your peers for maximum effect, IMHO.

Ride on.
Roadkill

How many of you former Honda or Harley riders or car owners can say that you have met the head of their Customer Service Department or shaken hands with the companies Head Technical Service guy? Or talked to the company CEO about riding in the rain? I doubt any of you can but I have talked to each of these folks from BRP and I know that a lot of you have too.

Has there been issues with the Spyders well yes of course there has. The difference is that Harley and the others have been making motorcycles since Jesus was a baby and they have had many years to work out their dealer and product issues. The Spyder is still an infant give them some time to work out the kinks.

 

[Pennyrick]

Next time either of you talks to a BRP rep, please suggest to them that they start installing a hand brake lever on the right handlebar--just like on two wheeled bikes.

Why would you want two controls when you can do the job with one?

Would you put a hand brake for the front wheels on your car and only use the foot brake for the rears?

Learn to ride the Spyder and quit trying to make your Roadster into a motorcycle.

 

[wyliec]

Why would you want two controls when you can do the job with one?

Would you put a hand brake for the front wheels on your car and only use the foot brake for the rears?

Learn to ride the Sypder and quit trying to make your Roadster into a motorcycle.

Some people have disabilities.

 

[Oldmanzues]

I love my Spyders. I had a 08 GS/RS with no real problems. My problem was weight/height and old age. Foot position as with many others. BRPs fault, no. I loved playing with the :spyder2n the Dragon. I looked at cost to get what I wanted/needed. Bought a 2010 RT. Had a problem with leaking rear suspension, fixed under warrenty. I just discovered a "tear" on the seat, up at the front. V shaped tear, white backing still in place. Snitches seem to be to tight in that area, anyway. Waiting on this one. More on this later.
I realize there are ligement problems that take time to fix or find out what it is. There are problems with dealerships. One person, I talked to said, the :spyder2: was the worse thing he ever owned. Towed several times over limp mode. they all had the same code, pressure on brake anybody ?
The problem with getting/being a dealer is like a chicken and the egg thing.A person does not want to be a dealer until there a lot of Spyders locally, but people hesitate to buy one because there are no local dealers. It is a huge investment.
I have met several BRP people at events. All seemed interested. To me, a :spyder2: is a great ride. Ask people from a couple years ago about Lucus Electrics, Carrying a spare link to fix a broken chain. HD Sportsters (sp) had a minor problem, electric system go crazy and blow every light on the bike.
I would like thank all who post information to help all of us.
Oldmanzues

 

[BajaRon]

Your anonymous to me. I haven't had the pleasure of meeting you yet. You were going to come to Michigan 2 years ago and meet up with us at Scotty's. Your avatar says "Always late but worth the wait" I'm still waiting. Maybe we'll hook up at the "3 Great Lakes in 3 Great Days". If not I will make Lamonts BBQ one of these years.

Sorry Ron, technically BRP doesn't make aircraft. Bombardier made a split a few years back and BRP makes recreational products and Bombardier builds the planes and trains.

Got me on both counts... Guess I'll have to do better! pps:

 

[BajaRon]

I am one of those who is blessed with an outstanding dealer, and I think most of you will agree. That being said I probably should stay out of this thread, however I do not think some of you are being fair in some of your comments. I and I'm sure most of you bought Spyders realizing it was a totally new vehicle and was fully aware there would be bugs to work out, I for one think BRP is doing an outstanding job solving these issues. Internet forums seem to only report the bad and some people take pleasure in posting negative just to stir the pot so to speak. You got to apply a BS filter to what you read and then make your own assessment. BRP was bashed for the owners event in Chicago last year because it was in the City, what did they do moved it to Maggie Valley this year. There was discussion what their involvement should be with Spyderfest US several stated they should put on blue jeans, ride in on Spyders, and have fun, in which they did, matter of fact they blended in so well that when Carlo joined me on the Fort ride only myself and a couple of others even knew he was along until we lost him in the backwoods of the Ozarks. Dealers I guess there is some out there that leave a little to be desired, however it is the customers who must hold them to the fire and educate them as to how to treat a customer by simply turning it over to Carlo or by going to another dealer. Cowtown is an outstanding dealer however if they had not been willing to join this forum and read and listen to problems they might be in the good category instead of the outstanding. In my opinion Lamont and this forum has done more for the Spyder than any other one thing however Spyderlovers are one big team and I for one am proud to be a part of the team.

Absolutely love this post. I think it may be the most accurate broad brush perspective I've seen.

I am not sure everyone here realizes how much SpyderLovers (You and I) have contributed, and will continue to contribute to the Spyder and the Spyder experience.

I've always wondered how many Spyders are purchased because of this web site. My personal opinion is that not only do we sell Spyders, but we provide each other with an unbelievable network creating an experience that is not offered anywhere else.

And I also think we are going a long way towards plugging the holes in the lack of dealership support that other machines enjoy. You can come here and learn more about your Spyder in a few visits than you can in the showroom of some Spyder dealerships. And those people are getting paid!

We don't do all of this because we are getting paid. We're doing it because we believe in the concept, the machine and ultimately in the manufacturer. We are believers in the Spyder experience.

Think of the virtually spontainous, owner generated events that have been built around this group. Think of the products that make the Spyder even better that have been birthed right here.

I'd say, dispite our warts, and the warts of our Spyders, we've done a commendible job so far and we are just getting started! :thumbup:

 

[bone crusher]

Ron- I'm hijacking the thread....

Arthur- I own a 2009 Hyundai Genesis. First edition of a luxury car for Hyundai. Check GenesisOwners.com to validate what I'm about to say.... Since 2009 there have been SO MANY complaints about the car, dealers and Hundai. I dare say more than i've seen here about BRP. I've had my share of new edition issues and stupidity from Hundai. But it still got 2009 car of the year. And I still love my Genesis. My point is I'm seeing potential when you see 'close the doors because they're idiots'.

When I have an employee that s screws up and costs me money ( one guy cost me $100k). People ask if I'm going to fire the guy. Hell NO!! that's one less mistake he'll make in the future. I've just invested in that guy and I'm not going to trash that investment.

I'll say this.... I believe Ron and Lamont. I CHOOSE to believe them because I see that they are trying to help US, not by masking anything, but by offering suggestions and help to ALL of us, members and BRP alike.

I have no idea if Lamont has income from BRP. I don't care! BECAUSE I've met him and see his character and his heart. He also doesn't hold back his opinion, good or bad. I'm 100% positive that he has also given BRP more than one earful. And his motivation?.... To make the product better, make the dealer chain better, give ALL OF US better rides.
Phil Burks
Tyler Texas

Sent from my iPhone7 using Tapatalk

Hyundai Genesis? What were you thinking? It looks like they dissected a Mercedes and tried to reproduce it...reverse engineering, perhaps?

As far as the Spyder goes, yeah, it has problems...percentage-wise more than other motorcycles, I cannot say...however, people who are in the shop for a month or two do need to be compensated nicely for their time...

I really love my Spyder and I have a 2008...wouldn't trade it for anything...I just keep adding onto it...

 

[retiredsquid]

My one and only experience with dealing with BRP was a very negative one and was basically told to pay out of my own pocket to correct a mistake BRP made in design and production of the RT-622. This was even after telling them that legally in my state they could be forced to correct it if they intended to sell their product in Arkansas. I was basically told Tango Sierra. They even told the franchise's (four dealerships) HQ the same thing.

I was at a Goldwing trike conversion builder's dealership this week that does over five million a year in sales. The owner has been trying for ages to get BRP to make him a Spyder dealer. They have never contacted him and explained why he has not been given even a courtesy call. He has outstanding customer service and sells nation wide. He would give Bradford Marine a run for their money in Arkansas and would be more like the folks in Cowtown. I would make the two hour drive if they were a CanAm dealer.

Good customer service along with timely repairs in the service department is critical to the success of the Spyder. If I had the money and could get a franchise going. I would dearly love to have a dealership. I would be danged sure to keep enough spare parts in inventory from day one to ensure folks machines were not down for weeks or months on end. Even if we lost money on a repair from time to time I would do everything in my power to keep the customer that bought one of my machines happy. Rule of thumb in business, for every customer that has a bad experience it potentially costs you ten new customers. One aw-crap wipes out a thousand atta-boys.

I know my buying experience at my dealership has left a very sour taste in my mouth that will not go away. Looking back at it I should have left the county offices and returned to the dealer and told them to get me the correct trailer no matter how much trouble it would cause them to get the paper work straight. It would have potentially destroyed a vacation that the RT-622 was purchased for. This was especially true after speaking with Len and him telling me that they pretty much outright lied to me concerning availability since he had two white MY-2011 RT-622s in stock at the time.

 

[Tonga]

Pros & Cons

Wow, this thread started out Great then, well I don't know, went kind of wild. I have met with some BRP reps and have the same feelings about the Spyder & the Company as Lamont ! My Dealer is Great! I can talk to them and the Tech guys are accessible as well. I hear so many complaints so I ask about them but always get the same answer, no problems like that. All Forums are the same I guess, we ALL have an opinion, mine is that I Agree with Lamont ! And I Love my Spyder !!! Thanks Lamont !