When looking in spyder ownership beware dealers are independant of BRP.

[nater1]

Just to inform people considering purchasing a Spyder that each dealer is independent of BRP, and do not have to honor warranty if they choose.

You could be purchasing a product that you may have to trailer hundreds of miles to get repairs if a dealer chooses not to work on your bike.

If you are out on the open road, and need emergency service. You may need to rent a trailer to haul it home, or purchase a airline ticket. BRP is not Harley Davidson or Honda where they control their dealers.

I feel BRP needs to decide if they want to take this serious, and provide customers with options.

The BUDS software only costs $400 so sell it to a customer with some type of code to each spyder a person owns so someone can work on the spyders but not open up a shop, and compete with dealers by opening up a unauthorized service center.

 

[fastfraser]

Get the B.E.S.T. warranty ! If it dont go they will tow.

 

[zzneonzz]

Just to inform people considering purchasing a Spyder that each dealer is independent of BRP, and do not have to honor warranty if they choose.

You could be purchasing a product that you may have to trailer hundreds of miles to get repairs if a dealer chooses not to work on your bike.

If you are out on the open road, and need emergency service. You may need to rent a trailer to haul it home, or purchase a airline ticket. BRP is not Harley Davidson or Honda where they control their dealers.

I feel BRP needs to decide if they want to take this serious, and provide customers with options.

The BUDS software only costs $400 so sell it to a customer with some type of code to each spyder a person owns so someone can work on the spyders but not open up a shop, and compete with dealers by opening up a unauthorized service center.

I think your over reacting here as no respectable dealer would not cover a warranty part if the machine is under the warranty. If they are going to charget the curstomer that is just poor customer service and not a dealer i would want working on my machine to begin with.

Now dealers are not everywhere for these machines and just because a dealer is a BRP dealer doesn't mean that they are a BRP Spyder dealer they could just sell/work on ATV's, Seadoo's and other BRP Products.

I have not heard of anyone being turned away for warranty work. Now it may take you a while to get the parts and get it fixed but never have i heard someone who used an Authorized BRP Spyder dealer be turned away or not honored the warranty.

 

[dltang]

Just to inform people considering purchasing a Spyder that each dealer is independent of BRP, and do not have to honor warranty if they choose.

You could be purchasing a product that you may have to trailer hundreds of miles to get repairs if a dealer chooses not to work on your bike.

If you are out on the open road, and need emergency service. You may need to rent a trailer to haul it home, or purchase a airline ticket. BRP is not Harley Davidson or Honda where they control their dealers.

I feel BRP needs to decide if they want to take this serious, and provide customers with options.

The BUDS software only costs $400 so sell it to a customer with some type of code to each spyder a person owns so someone can work on the spyders but not open up a shop, and compete with dealers by opening up a unauthorized service center.

Nater1, I need a little help understanding something here. I have read three of your posts since last night. All of them come across as negative to the spyder and owning one. I don't know if you mean to sound this way or not as it is often hard to read someone's intention and tone when it is in a forum. So please do not take this wrong. To address some of your issue above though. Most owners are very aware that if you have a break down, you will have to tow quite a ways for service. When I bought my spyder there were only dealers in 17 states. I knew that going in. I also purchased the BRPBest warranty that has roadside service and towing. One other thing to remember is that just being a BRP dealer does not make a dealership an authorized Spyder dealer. So I guess an example I would use in relation to the potential problems you are describing is this: We have a Saab dealership in town. There are not very many Saab dealerships total. Saab is owned by GM. If I have problems with my Saab (I don't really have one by the way) I can't expect to take it to any GM dealership for warranty work and expect them to cover it. Now, if my warranty reads that any Saab dealership will cover it, then I would take it to a Saab dealership. I believe the BRP warranty for the spyder states "spyder authorized" dealerships. If you are at an authorized dealership and they do not honor the warranty, something is very wrong. As far as the dealers being independent of BRP, that in and of itself does not seem to be a problem, many if not most car dealerships are independent of the manufacturer as well. So please sir, if you are not happy as a spyder owner or you did not know any of the above info before you purchased your spyder, maybe you should consider selling it. If you did know ahead of time that there are limited dealers and you can't purchase the BUDS software independently, then why are you complaining? I'm am curious.

 

[wyliec]

Nater1, I need a little help understanding something here. I have read three of your posts since last night. All of them come across as negative to the spyder and owning one. I don't know if you mean to sound this way or not as it is often hard to read someone's intention and tone when it is in a forum. So please do not take this wrong. To address some of your issue above though. Most owners are very aware that if you have a break down, you will have to tow quite a ways for service. When I bought my spyder there were only dealers in 17 states. I knew that going in. I also purchased the BRPBest warranty that has roadside service and towing. One other thing to remember is that just being a BRP dealer does not make a dealership an authorized Spyder dealer. So I guess an example I would use in relation to the potential problems you are describing is this: We have a Saab dealership in town. There are not very many Saab dealerships total. Saab is owned by GM. If I have problems with my Saab (I don't really have one by the way) I can't expect to take it to any GM dealership for warranty work and expect them to cover it. Now, if my warranty reads that any Saab dealership will cover it, then I would take it to a Saab dealership. I believe the BRP warranty for the spyder states "spyder authorized" dealerships. If you are at an authorized dealership and they do not honor the warranty, something is very wrong. As far as the dealers being independent of BRP, that in and of itself does not seem to be a problem, many if not most car dealerships are independent of the manufacturer as well. So please sir, if you are not happy as a spyder owner or you did not know any of the above info before you purchased your spyder, maybe you should consider selling it. If you did know ahead of time that there are limited dealers and you can't purchase the BUDS software independently, then why are you complaining? I'm am curious.

Does he/she really own one?

 

[irish2themax]

ENOUGH already, nater1. My God what a negative person you are. I feel sorry for you.

In looking at your Public Profile I have to side with wyliec....I wonder if you even have a Spyder. Seems you're just trying to stir things up

I am blocking all future posts from you so I no longer have to suffer the ramblings of an eejit.

 

[BRPjunkie]

Everyone remember that the purpose of a protest is to draw attention. Ignore them and they go away. Let's all go take a ride as therapy.

 

[Lamonster]

:agree:

This is "SpyderLovers" and most of the folks here do love their Spyders, some despite the problems they have had.

There's nothing wrong with being upset about a legitimate problem and posting it here but to use this board as nothing but as your personal anti Spyder campaign board is not going to happen. If you hate your Spyder or your dealer or BRP or whatever start your own board so like minded members can go complain there. I'm sure www.SpyderHaters.com is available.

 

[SpyderDeb]

:agree:

This is "SpyderLovers" and most of the folks here do love their Spyders, some despite the problems they have had.

There's nothing wrong with being upset about a legitimate problem and posting it here but to use this board as nothing but as your personal anti Spyder campaign board is not going to happen. If you hate your Spyder or your dealer or BRP or whatever start your own board so like minded members can go complain there. I'm sure www.SpyderHaters.com is available.

:clap::clap::agree::clap::clap:

 

[ataDude]

... the indians start circling.

.
The "Indians" are only "upset" to the degree that each and every post Nate has made has been negative and about not having access to BUDDS. He did not do his homework... period... and is misplacing the "blame".
.

 

[NancysToy]

I agree with you! But, it seems if someone posts something that most disagree with, the indians start circling.

The only time the warpaint really seems to come out is when anyone repeatedly labors to make their point. After a while, people get tired of hearing the same argument over and over. It is much easier on everyone's nerves, if you want to express a possibly unpopular opinion, just to say your peace and move on. Compared to other forums I've seen, the level of flames here stays pretty low.
-Scotty

 

[Firefly]

I wonder what he thinks he can do - or wants to do with the BUDDS hookup???

 

[Dudley]

I wonder what he thinks he can do - or wants to do with the BUDDS hookup???

Well, I think he is just someone who wants to raise a little dust. He seems to have stated some things that are really full of wind. I don't think he even knows what direction to turn a screw driver to loosen a screw. Just really jerks me that he is flaming our Spyders and anyone who reads this and doesn't know better, may decide not to buy a Spyder. May be time for NO 1 to blip him to cyberspace.

 

[SSPSpyder]

I don't understand some people.... like most here, before I bought my Spyder I spent 3 months researching it on the net, visited the dealer numerous times, etc.

This guy evidently did no research, plunked down his 17 grand, and now is whining about it! Man up buddy, the one to blame here is staring back at you in the mirror!

 

[aubierules]

Everyone remember that the purpose of a protest is to draw attention. Ignore them and they go away. Let's all go take a ride as therapy.

:agree:

 

[nater1]

I have a 09 SE5 purchased 10/28/08. I like my spyder but know after dealing with GBPS

I like my 09 SE5, it is a blast to ride. I like to ride motorcycle alot, and go on long weekend trips, or even week trip 1000 miles away. I was told when I purchased my spyder that I would be able to work on it myself, and that I would be able to purchase all tools to do so. At my time of sale of my spyder I purchased the service manual, and read it cover to cover so I would be well prepared to repair, maintain, and feel comfortable being out in the foothills on vacation.

I am a person who like to know what he has. I work on everything I own, and I am educated, and very electro mechanically incline to do so. To be honest I bet I know more about repairing the spyder then the dealer mechanic.

I read some post sell it:lecturef_smilie:. Who is going to pick up the difference between the retail price, and the resale price which is a loss of $4,000.
I would much rather own my spyder, and have them sell me a diagnostics tool.

BRP could retail a unit specific diagnostic tool for any owner, and have a pin activation which would stop a person from opening up a repair shop. But would allow a owner to reset their ecu, upload version updates, look at data outputs effectively.

My post is not a complaint about my spyder but about the trap of ownership, and repairs.

To the guy about the Saab dealership:chat: If you had a problem with a Saab you can purchase a obo2 scanner for all the auto markers fleets, and purchase repair part from Auto zone, Napa, ect. So no BRP is not like any other manufacturer. If you have a problem with your Saab, and there is no dealer around swing into a autozone they have a scanner they can hookup for free.

 

[Firefly]

"To the guy about the Saab dealership . If you had a problem with a Saab you can purchase a obo2 scanner for all the auto markers fleets, and purchase repair part from Auto zone, Napa, ect."

But end-users originally could NOT purchase such computer tools for any autos - it took at least 5 years before you could. So I suppose you'll complain if they use any part that you can't buy at your local part store?


"BRP could retail a unit specific diagnostic tool for any owner, and have a pin activation which would stop a person from opening up a repair shop. But would allow a owner to reset their ecu, upload version updates, look at data outputs effectively."

Again, almost anything requiring the BUDDS setup to fix is covered under warranty. Why would you want to pay for expensive tools and software when your dealer will do it for FREE??? Makes no sense.

Do you complain to MicroSoft because you can't have the source code to Windows and make changes to it as you please?

Just what is it you think you can do - or want to do with the BUDDS?

What if some bozo took one home and changed the VSS settings (which may be your goal) - BRP could get sued BIG TIME.

You're being 100% unreasonable. nojoke

 

[nater1]

Do you complain to MicroSoft because you can't have the source code to Windows and make changes to it as you please?
Quote Firefly.

This is a very poor example. Microsoft or any other designer of products like theirs do not give out source code to stop pirate software.

BRP keeping a diagnostic tool from their customer that wants to be able to resolve problems on the side of the road, or know when a dealer is blowing smoke are not the same thing.

BRP would still be retailing the parts, and software.

So what is your plan when you are 1000 miles away from home, and no dealers with in 500 miles then your bike takes a dump. Sure you could have it towed somewhere, and have it sit for a week till one of their mechanic gets time to repair it. OR if you have the software to reset the ECU you could install a new part yourself, and be on your way.


How are you getting home, where will you stay for that week, and who will float that bill.

 

[zzneonzz]

a Saab you can purchase a obo2 scanner for all the auto markers fleets, and purchase repair part from Auto zone, Napa, ect. So no BRP is not like any other manufacturer. If you have a problem with your Saab, and there is no dealer around swing into a autozone they have a scanner they can hookup for free.

Sorry to dispute you on this one but unless something has changed in the past couple years since the last time i actually worked on an Auto then BMW and Mercedes for instance can not have codes checked at Autozone. Some maybe even most manufactures can have the codes checked by going into the Zone but not ALL. And also as i recall from the 8 years i was working on cars/trucks NONE of the manufactures has these available for anyone other than the dealers for several years when a it was first released. Why would BRP sell this stuff when a machine was first sold when no one else did? Also if you had done any research on this prior to buying rather than just taking the salesmans word for it you would know that the Budds system is also used for the ATV's and its not available for retail users for that as well. But every dealer i have talked to (about 10 different ones so far) all will hook it up to budds for you free of charge and clear any codes and let you know what codes had appeared. (Thats no different than going to autozone). You can buy every tool you will need to do any of the work on the spyder yourself except for the budds application. And personally like Firefly said selling you this could be a lawsuit waiting to happen. And on that note your not given anything to tap into the computer of a car like a camero or mustang to remove the govenor unless you purchase an aftermarket chip someone manufactured for the vehicle. The only thing you are able to do is pull up the error codes and reset them.

 

[Bersquack]

ENOUGH ALREADY!!!!

I understand you'd like to diagnose your bike yourself, complain to BRP not us. This is a corporate decision on their part and that is what it is. Nobody is trapped in ownership. I am sorry you feel this way, but you do not need to go to war on this.

Let's close this post once and for all. I have a NMN contest to win!