What motivates you?

[speedster200]

As Spyder owners and enthusiasts what motivates you to buy a Spyder from dealer A or dealer B . Dealer discounts of Spyders, or incentives like $1000.00 in free accessories? I need some constructive ideas. Thanks:clap:

 

[zzneonzz]

As Spyder owners and enthusiasts what motivates you to buy a Spyder from dealer A or dealer B . Dealer discounts of Spyders, or incentives like $1000.00 in free accessories? I need some constructive ideas. Thanks:clap:

I rate the folks at the dealer first. If they are upfront with me and it seems as if i can trust them i don't mind paying for the Customer Service so to speak. If multiple dealers pass that test then it comes to the best deal. If that is accessories and there is enough of those i want then i might take that deal but if its a comperable discount on the spyder i would choose that one.

My dealer didn't give me any discount on accessories or the spyder itself however they did do free install of all accessories purchased if ordered prior to taking delivery. But they are very friendly folks and the Mechanic is great as well and they were honest about everything up front when i had been lied to by the other local dealer at the time. Not to mention they put up with me going up there all the time while i was waiting on my spyder to arrive

 

[wyliec]

I rate the folks at the dealer first. If they are upfront with me and it seems as if i can trust them i don't mind paying for the Customer Service so to speak. If multiple dealers pass that test then it comes to the best deal. If that is accessories and there is enough of those i want then i might take that deal but if its a comperable discount on the spyder i would choose that one.

My dealer didn't give me any discount on accessories or the spyder itself however they did do free install of all accessories purchased if ordered prior to taking delivery. But they are very friendly folks and the Mechanic is great as well and they were honest about everything up front when i had been lied to by the other local dealer at the time. Not to mention they put up with me going up there all the time while i was waiting on my spyder to arrive

Agree- trust is a big thing with me.

 

[dltang]

Customer Service!!! That is so important. And knowledge of your product. Those two things, hands down will win over any discounts, freebies, or whatever. That is the very reason we drive a half hour to our dealer instead of 10 minutes to one that is closer to us. They know us when we walk in, they know our spyders and what we've had done and the service manager is very knowledgeable and also open to hearing what we've learned on the forums.

 

[docdoru]

What motivates you?

 

[Don in E Texas]

Customer Service!!! That is so important. And knowledge of your product. Those two things, hands down will win over any discounts, freebies, or whatever. That is the very reason we drive a half hour to our dealer instead of 10 minutes to one that is closer to us. They know us when we walk in, they know our spyders and what we've had done and the service manager is very knowledgeable and also open to hearing what we've learned on the forums.

Yep....well said. I agree, Customer Service comes to the top of my list.:clap:

don

 

[speedster200]

Thanks what you have replied to is what we are working on. Trust, up front pricing, service repairs no longer than a two day diagnosis. No longer than a seven day turn around if parts have to be ordered. We contact Spyder owners we have sold units to if there is a service update. We are also building our parts we have in stock. ( ie tires, brake pads, keys, etc).
Any other suggestions will be helpful.

We are striving for every Spyder we sell the owner has a satisfying experience. Everything man made will break we just want to minimize the frustration. We only sell BRP product so we don't have the luxury of falling back on sales of the big four motorcycle manufacturers.

 

[mjw930]

Best price, reputation and location in that order. I'll spend a couple hundred more on a dealer with a better reputation of who's closer to the house but in the end it's the out the door price that seals the deal.

 

[effgjamis]

What motivates you?

I'll take a piece of that action!!!:joke:

 

[zzneonzz]

Thanks what you have replied to is what we are working on. Trust, up front pricing, service repairs no longer than a two day diagnosis. No longer than a seven day turn around if parts have to be ordered. We contact Spyder owners we have sold units to if there is a service update. We are also building our parts we have in stock. ( ie tires, brake pads, keys, etc).
Any other suggestions will be helpful.

We are striving for every Spyder we sell the owner has a satisfying experience. Everything man made will break we just want to minimize the frustration. We only sell BRP product so we don't have the luxury of falling back on sales of the big four motorcycle manufacturers.

Sounds like your doing it right if your following those rules. I would also recomend possibly keeping your tech's updated on repair procedures (maybe brp training from time to time if needed) One thing i really like about the dealer i use is the Mechanic will contact you and let you know of any problems found during service as well as take the time to go over what exactly he did. Also has no problems showing you some of the basic stuff and if you have problems taking something off to install a mod he will tell you how to get that part off correctly. But that is all part of the customer service in my opinion.

 

[Arachnid]

All the dealers here in the lower US are fairly new to the game.
Mine admits it. They seem to be working hard, between boat and SeaDo repairs, to learn the technics required to service the Spyder. They are all realists and honest. I like that.
That having been said, there is no substitute for experience and there hasn't been a lot of Spyders bought to work on, so I have to get used to lines like "Will give her a shot" and "Lets see what we can do."
They do know more than they let on I think.
Right now the things are just not selling like hot cakes so the learning curve my be flattening out.
So far everything has gone just fine.

Mike

 

[Dudley]

Thanks what you have replied to is what we are working on. Trust, up front pricing, service repairs no longer than a two day diagnosis. No longer than a seven day turn around if parts have to be ordered. We contact Spyder owners we have sold units to if there is a service update. We are also building our parts we have in stock. ( ie tires, brake pads, keys, etc).
Any other suggestions will be helpful.

We are striving for every Spyder we sell the owner has a satisfying experience. Everything man made will break we just want to minimize the frustration. We only sell BRP product so we don't have the luxury of falling back on sales of the big four motorcycle manufacturers.

The main ingredients in why we bought our Spyder where we did was the price of the Spyder and the looks of the service bays. We were given a tour of the service department and it was so clean you could have almost eaten off the floor. At least, sat on it to eat. We had gone to 2 other dealers where the bikes and Spyders to work on were stacked deeper than deep. One shop looked like a junk yard for motorcycles! I sold Honda motorcycles in the early 80s. My moto as a salesman was, "The customer is NOT always right, but you need him to always be a customer!" You may not know everyone of your cutomers' names but you should take a good look at their face so you will know them when they walk in. As a dealer you CANNOT keep stock for every part of every machine you sell, but there is no excuse for not keeping enough inventory of your "critical item parts". As a customer, we can understand this, but we cannot understand taking one month to get a part, and another month of getting "jacked around" with lame excuses of why something cannot get done. As a dealer you should NEVER blame BRP for your failure to perform. I believe that is happening a lot too often with Spyder dealers. The Spyder is not their main seller and therefore takes the spot of "space available" when it comes to service. As a dealer, every customer you sell to is a free advertisement to make you money or make you lose money. That choice is yours and yours alone. I will drive 200 miles to deal with a dealer I trust. I will not walk one block for someone I don't trust. I would suggest to you: if you can sell a Spyder, sell it (if you attempt at selling strictly by a profit margin, you will lose...remember one happy customer can multiple 100-fold), if you can, have at least 3 different makes of touring windshields for a customer to get an idea of what a touring windshield even looks like; have one Spyder tour-prepped (bags, windshield, BRP riser, and whatever you have an idea for), if someone wants to buy it, sell it and set up another one; don't worry about your competition...know who they are and sell your product but do not criticize theirs (you need to sell your product on it's merits, not by criticizing your competition; know your competition so you can give your customer a fair and honest comparison of his product and yours), when you have sold a Spyder, introduce your new "business partner" to your parts manager, your service department, and any other part of your business you deem appropriate (remember, that new customer is now a business partner), discounts on parts and accessories are good, but if that's what you rely on for business you have failed your customer (business partner). Well, this is kind of long and winded, but the man I learned from is probably now the biggest Honda Motorcycle dealership in Louisisna and has never added any other line of motorcycle to his business. Last time I talked to him I asked him how the economy was effecting him. His answer, "What economy?" You as a dealer cannot be successful without satisfied customers. Period!

 

[quackerz]

One of the first things I look at when I walk into a dealer or anyplace of business is how I am greeted. I guess it's because I have also worked as a commissioned salesperson. So when my better half and I walked into a big well known dealership to look at bikes and the salesperson walks up to my husband and says hi how are you doing today sir and how can I help you sir, without even acknowledging me (because I am a women and can not possibly ride one of these big bikes) I become a bit irate. No that salesperson does not win my business. Not even after a few years and a few purchases had passed. The first impression usually is a lasting one for me. Luckily for that dealership another salesperson was a lot more open minded.:chill:


quackerz

 

[irish2themax]

Ridersville Cycle, Berkeley Springs WV

When I walked into Ridersville Cycle owned and operated run by Harold and Dawn Unger, I was greeted by friendly, smiling faces and a warm, enthusiastic welcome. Dawn is the "Spyder Rep" and she gave me what I considered to be an excellent price for my SE5. Then, while I was there, she personally called each and every vendor that I intended to buy mods from and got a dealer discount. Saved me a BUNCH!! She kept in touch with each vendor via phone or e-mail until the parts arrived. Can't get much better customer service than that.

Great people to work with...I would recommend them to anyone in the area.

For anyone interested they are having a two-day Spyder demo on the weekend of 24/25 April

 

[speedster200]

The main ingredients in why we bought our Spyder where we did was the price of the Spyder and the looks of the service bays. We were given a tour of the service department and it was so clean you could have almost eaten off the floor. At least, sat on it to eat. We had gone to 2 other dealers where the bikes and Spyders to work on were stacked deeper than deep. One shop looked like a junk yard for motorcycles! I sold Honda motorcycles in the early 80s. My moto as a salesman was, "The customer is NOT always right, but you need him to always be a customer!" You may not know everyone of your cutomers' names but you should take a good look at their face so you will know them when they walk in. As a dealer you CANNOT keep stock for every part of every machine you sell, but there is no excuse for not keeping enough inventory of your "critical item parts". As a customer, we can understand this, but we cannot understand taking one month to get a part, and another month of getting "jacked around" with lame excuses of why something cannot get done. As a dealer you should NEVER blame BRP for your failure to perform. I believe that is happening a lot too often with Spyder dealers. The Spyder is not their main seller and therefore takes the spot of "space available" when it comes to service. As a dealer, every customer you sell to is a free advertisement to make you money or make you lose money. That choice is yours and yours alone. I will drive 200 miles to deal with a dealer I trust. I will not walk one block for someone I don't trust. I would suggest to you: if you can sell a Spyder, sell it (if you attempt at selling strictly by a profit margin, you will lose...remember one happy customer can multiple 100-fold), if you can, have at least 3 different makes of touring windshields for a customer to get an idea of what a touring windshield even looks like; have one Spyder tour-prepped (bags, windshield, BRP riser, and whatever you have an idea for), if someone wants to buy it, sell it and set up another one; don't worry about your competition...know who they are and sell your product but do not criticize theirs (you need to sell your product on it's merits, not by criticizing your competition; know your competition so you can give your customer a fair and honest comparison of his product and yours), when you have sold a Spyder, introduce your new "business partner" to your parts manager, your service department, and any other part of your business you deem appropriate (remember, that new customer is now a business partner), discounts on parts and accessories are good, but if that's what you rely on for business you have failed your customer (business partner). Well, this is kind of long and winded, but the man I learned from is probably now the biggest Honda Motorcycle dealership in Louisisna and has never added any other line of motorcycle to his business. Last time I talked to him I asked him how the economy was effecting him. His answer, "What economy?" You as a dealer cannot be successful without satisfied customers. Period!

BRAVO well said you have hit the nail on the head.
Thanks for your thoughts and observations.

 

[bjt]

Customer Service!!! That is so important. And knowledge of your product. Those two things, hands down will win over any discounts, freebies, or whatever. That is the very reason we drive a half hour to our dealer instead of 10 minutes to one that is closer to us. They know us when we walk in, they know our spyders and what we've had done and the service manager is very knowledgeable and also open to hearing what we've learned on the forums.

Being we have the same dealer, I'll add that my biggest reason for choosing this dealer was their knowledge. I liked it when they knew more about the Spyder than I did. The first dealership knew very little about the Spyder and didn't even know that they were having the BRP demo event the day that I showed up there. :hun: Also, I don't like being ignored by the sales staff because I haven't already bought $20,000 worth of products from them. (I was waiting for a salesman to answer a question, a guy who had bought a big Yamaha off them last year showed up and he had 4 salesmen out visiting with him and looking at his new chrome while we're waiting).

 

[M2Wild]

IMO money is what gets you in the door but service is what keeps you there. You can take your business anywhere because they make $$$ on both.

 

[Dudley]

Ok, a finale to my dealer experience. All was going well and we ordered a set of GIVI V35 bags through our dealer from Industires 7. It took (count them, 1, 2, 3, 4) weeks to get them. The reasons they gave me for why it took so long, took them too long to tell me, so I didn't really believe them. After the GIVIs arrived at the dealers, I had 2 appointments cancelled because their Spyder mechanic was busy with other work. When I asked if I could schedule again for the 3rd time (which would have put it 3 weeks after they recieved the bags) I was told he was going to be too busy again that whole week. End result, I picked up the bags, went home and installed them myself. I saved $200, dealer lost $200 and my service has gone elsewhere.

 

[speedster200]

Ok, a finale to my dealer experience. All was going well and we ordered a set of GIVI V35 bags through our dealer from Industires 7. It took (count them, 1, 2, 3, 4) weeks to get them. The reasons they gave me for why it took so long, took them too long to tell me, so I didn't really believe them. After the GIVIs arrived at the dealers, I had 2 appointments cancelled because their Spyder mechanic was busy with other work. When I asked if I could schedule again for the 3rd time (which would have put it 3 weeks after they recieved the bags) I was told he was going to be too busy again that whole week. End result, I picked up the bags, went home and installed them myself. I saved $200, dealer lost $200 and my service has gone elsewhere.

Wow the dealer screwed up on a great opportunity. EVEN ONE appointment canceled is too much,and excuses are even worse.

 

[Peoriafirefighter]

As Spyder owners and enthusiasts what motivates you to buy a Spyder from dealer A or dealer B . Dealer discounts of Spyders, or incentives like $1000.00 in free accessories? I need some constructive ideas. Thanks:clap:


I live in Illinois. In Illinois if you buy used from an individual you only pay $25.00 sales tax now matter what you pay for the bike. Therefore I bought 2 used Spyders and 2 Choppers. One of the SPyders only had 400 miles on it and I bought it for $12,700. Easy decision for me. :2thumbs: