What is a reasonable time to wait for a dealer to service your Spyder?

[viperryder]

It depends on the dealer and whats going on. We are lucky in the sense that we have 2 guys who can work full-time on Can-Ams. You have to remember there are a couple of things going on, if a dealer is selling units those units have to be prepped for delivery. So in the grand scheme, a new unit being sold is a high priority, and in a small shop its almost guaranteed to take precedence over regular service.

Now a smart shop that understands the long term is going to realize that you are a valuable asset, and their reputation is a valuable asset. They will do everything they can to make sure you are happy, because you come back on a typical 2-3 year cycle and buy another new Spyder (we hope). All of these plates are spinning, as well as other new units from other manufacturers being prepped and sold, used motorcycles being taken in, or going out. This is why the service department can be a great asset, or it can kill you. And why a great service manager is so valuable.

We have one of the largest service departments in the area with 4 full-size bays... and I mean car-size, and 3 more motorcycle size bays. And all the staff and resources that go with it and its still possible we would have to tell you two weeks. Its not common, but it happens.

Sounds like your company "iMotorsports" is the exception and not the rule. That is great and I wished more dealers had your ability to repair Sypders.:yes::yes:

 

[Samson]

I find it very hard accept that this is the norm. I am more amazed that BRP doesn't step in and demand better service , seems that there would be franchise regulations dictating service requirements etc.. Anyway, very disappointing after spending 20K on a machine to be this crap.

 

[RoughRyder]

I love my Spyder. Not the service.

 

[ARtraveler]

ldpost: This is an old post from 2018. Last post before today was 6/23/18.

 

[RoughRyder]

After waiting 4 weeks in the shop, I asked them if I could just take it home and ride while I wait for my spot to open.
I jumped on the forum and found the easiest thing to do to solve my issue. It was P0174 for lean fuel.
I did the canisterectomy since it was the cheapest and easiest fix and dumped BG 44K in the tank as recommended by
my dealer. I drove it hard for a couple of days and the CEL finally went off. I still have my place in line at the dealer
because the brakes decided to start acting super soft on me. I will continue to search for ideas on that issue while I wait.
I was told 6 weeks ago that they would have my bike in the next week. I still haven't received a call to bring it in.
I really appreciate all the knowledge on this forum. It has been a tremendous help.

 

[RoughRyder]

Thanks everyone for sharing your wisdom and knowledge. Stay positive.
If you are new to this board, the ryde is worth the wait.