What a great time!

[Lamonster]

I'm sitting in the airport now getting ready to head home and I was just thinking about what a life experience I just had. I can't go into detail now but I will when I get caught up. All I can say is I have never seen a company this big that somehow could feel like a small town family store where everyone knows everyone. I can tell you that BRP cares about the customer first and they know that is what will make or break the bottom-line. There are some huge steps being taken to give the dealer and techs access to information 24/7 that in the big picture will help us to get our Spyders repaired in a timely manner and done right the first time, it will be like Spyderlovers tech board but with all of the dealers, techs, and BRP support behind it. I can see nothing but good things coming from this for all involved including us the owners. Look for big changes in the way service will be handled in the future and how we can help to speed this thing along as a club of SpyderLovers. :doorag:

 

[MouthPiece]

"Building a better mouse trap"

Chris

 

[Lamonster]

"Building a better mouse trap"

Chris

Or Spyder trap :2thumbs:

 

[docdoru]

....e-Spyder Support?

 

[LennyO]

Thanks for posting, Lamont!
I am very happy to hear that! :clap:
I hope it materializes soon.

 

[wyliec]

:thumbup:

 

[GloryRyders]

:2thumbs:...........hopefully this will bring some of the problem dealers that we read about here "up to speed"! :congrats: to BRP.

 

[dltang]

Glad you had a great time Lamont. Have a safe trip home. Wonderful news about improved customer support and the dealer network as well. My Spyder is still at my dealership going on 4 weeks now. I am not a happy camper.

 

[hawkiii]

I'm with Deb, hope they get to it soon. Spyder has been at the dealer since 6-27-2011.

 

[Firefly]

Glad you had a great time Lamont. Have a safe trip home. Wonderful news about improved customer support and the dealer network as well. My Spyder is still at my dealership going on 4 weeks now. I am not a happy camper.

Oh nooooo --- I must have missed this--- what's wrong now?

 

[CyncySpyder]

Thanks for share'n

Good to hear Lamont, fly safe & thanks for share'n the info. :agree: that as others have stated, I hope it happens sooner :bowdown: rather than later opcorn:

 

[Tonga]

I agree with Lamont. I have been to a Rally here in Ontario, Canada a few weeks ago and BRP were well represented! Feeling of family, YES! I have not had issues with my RT and any questions I had were answered by my dealers tech guy. BRP are committed to the CanAm line!!:2thumbs:

 

[BikerDoc]

Sounds encouraging.. Hope it moves along quickly...:2thumbs:

 

[TicketBait]

This is welcoming news. In meeting Carlo and Kurt at Spyderfest I came away with knowing the great appreciation
they have for the spyder line and for BRP getting it right. For you to be immersed in a whole community who puts the
customer first is truly outstanding. I look forward to the possibility that they are striving to achieve a better system
in getting the job done right the first time.:thumbup: I almost have my spyder back from the dealership. It has been in there
since getting home from Spyderfest. We thought we had all the bugs worked out, and I signed for all the warranty
work that was done. two blocks later the parking brake intermittently sticking reared it's ugly head and I had to turn
around, they re diagnosed it and ordered a new dpn part. I got a new work ticket so now it appears that the bike has
only been in the shop since July 1st when in reality it has been since May 10th :gaah: I am crossing my fingers,
I am aware stuff happens, and am grateful that BRP has stood behind all the work they have authorized the
dealership to do. My dealership says that my bike is the second biggest job they have ever undertaken, investing
over 26 hours of tech time to diagnose and repair my bike. I have been very patient because I am aware this is
a new model and these types of things can occur when you have engineering and sales departments
designing something new where the sky isn't the limit and they need to turn a profit. What you said Lamont
about them having like a 24/7 tech support for dealerships will be awesome. As the econemy improves hopeful
the dealerships will go back to a six or seven day work week. This in itself will cut down on the delay repair
time. This will not be the last Spyder I purchase. I am just having too much fun when it is running! :doorag:

I feel my bike has helped
contribute to there knowledge of what can fix and work for others. I look forward to hearing more about your
trip and what BRP has planned. I have been kind of quiet lately on spyderlovers because I have been
without my ride. I am suppose to get my bike back by the weekend. I have a 2k mile ride planned at the end
of the month. I suppose if we had a two wheeler at the repair shop, you could just ride another one of your
bikes. That isn't the case here with me. I won't ride motorcycles, just roadsters. now I have to convince my
wife we need two so i don't ever go through this absence again. Life is too short!

 

[chickenhoose]

ticketbait

Sorry to here about all your trouble you are having . It was nice visiting with you at spyderfest. I hope you make it back next year. I know i plan on staying the entire week in 2012.

 

[TicketBait]

Sorry to here about all your trouble you are having . It was nice visiting with you at spyderfest. I hope you make it back next year. I know i plan on staying the entire week in 2012.

I had almost 23k trouble free miles I am grateful for. Now i gotta figure out how I will get my 25K pin, I forgot to take a picture of the odometer reading before they removed the cluster. I guess I will show my work order.:dontknow:
Definetly going back to Spyderfest next year!:cheers: And I also want to do the Owners event. I am taking 3 days to ride up the coast (just 700 miles) with another spyderlover, scottyb and his wife to Eureka from Los Angeles and meet a bunch of other Spyders in the Redwoods.
I want to also make Lamonts BBQ, after watching all the videos it really looked like fun.

I would even love to take a tour of the facility where they build the spyders in Canada.

 

[ARtraveler]

This is great news if they follow through and can make the service problems less hassle to get solved on a timely basis.

I am always a little leery of the "love bombing" that goes on with winning over influential people in order to get them on their sides. The proof will be in the pudding as they say. (Don't know the specific "they" here)

The only problem I see: If BRP does not follow through--guess who will get criticized?

 

[Florida girl]

So happy to hear!!! :2thumbs: :2thumbs: :2thumbs:

 

[Ga Blue Knight]

Very happy to hear about positive things coming. I have not had any issues with my 2009 RS but feel for those who have had a very frustrating time of it. Anything that BRP can do to be more responsive and communicate with the riders would be great. We can have our own SPYDERS WEB!!!!hyea:

 

[dancogan]

This is welcome news, Lamont! After breaking down in northern Montana the dealer had to order parts which had the usual delay (held up at customs), but still had the bike back to me within a week. I think that was surprisingly fast service considering that they had to replace the throttle body. Recently had a new rear wheel put on and the dealer said I needed new brake pads in the rear. Have to be ordered.

BRP really needs to consider having dealers stock common items and creating a warehouse in the states to expedite parts delivery.