Water Pump Ruins the season

[cdem0229]

Dealer called to confirm, my water pump failed. Parts are backordered until 11/14/2013.

We bought our first Spyder in 2009 and this RT in 2011 but its been a frustrating ride. My riding season lasts from Apr through late Oct/Nov. Between new throttle bodies, blown shock, O2 sensors and now this our RT has spent 5 months in the shop.

Good news...I can consider the extended warranty a smart purchase and it should be ready for next years SpyderFest.

End of Vent.

Update

Since Sept 16th I have been a "High priority" for a supervisor from BRP to call me. I don't know what that means but at 10 days I wonder how long a regular priority waits. When I call to check the status they tell me their caseload is very large and they have no idea how long it will be. BRP you are slowly losing a very loyal customer.

Update 30SEP2013

A Rep from BRP contacted me today and advised that the parts will arrive in the next couple days. Had a long discussion about why I had to go to this level if the parts are available. She advised that we will speak again after the repairs are complete about the issue in its entirety. Looks like we will get some more riding in this season.

24OCT2013
Spyder is still in the shop. Parts finally arrived now I wait. Snow has hit the ground and salt will follow shortly.

 

[ARtraveler]

Sorry to hear of you problem. With parts backordered until mid November, the dealer should consider cannibalizing another :spyder2: to get you on the road. Why should you have to be punished for the parts warehouse not having a part available? A week or so is acceptable for a back ordered part--but two months--that is just plain outrageous.

Another customers season ruined--that is just wrong.

 

[Farmbanker]

Sorry to hear of you problem. With parts backordered until mid November, the dealer should consider cannibalizing another :spyder2: to get you on the road. Why should you have to be punished for the parts warehouse not having a part available? A week or so is acceptable for a back ordered part--but two months--that is just plain outrageous.

Another customers season ruined--that is just wrong.

I totally agree. If the dealer is any good they will get you running immediately. That is totally unacceptable!


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[gypsy_100]

Dealer called to confirm, my water pump failed. Parts are backordered until 11/14/2013.

Can you elaborate on "water pump failed"? Is it leaking anti freeze down on to the splash pan? Usually through the weep hole which means the water pump seal failed. As long as the leak isn't serious, you can keep riding and just watch the coolant level. You can see the collection of fluid in the splash pan by looking down behind the radiator with a flashlight. Look in the bottom corner of the pan. Don't need to remove any panels. Checking there and checking your anti freeze level in the coolant tank should enable you to keep riding without serious coolant loss. I rode a couple thousand miles with mine dripping and the level in the coolant tank only went down about a 1/4". Slow leak. But you need to be sure and be careful. See what the dealer thinks of that idea as well.

If this is the problem, then the comments re taking parts from another machine may not apply. The mechanical seal that fails is pretty sensitive to handling. The seal comes pre-mounted on a new water pump shaft so the dealer does not have to install it on the shaft. But he then has to install the shaft and seal together into the clutch housing. Trying to drive a seal and shaft out of a clutch housing without damaging it and then reinstall in your clutch housing sounds like asking too much. Just my opinion. Others out there are far more knowledgeable than I.

Maybe that is not even your problem. Let us know...

 

[scott16119]

I hope the day never comes when I have to wait for back ordered parts. I had ski doo snowmobiles from the early 90's to 2004 and never had parts issues like this. But when I think back on this, I remember my dealer would always buy up a few totaled out machines throughout the season and take parts off them. Maybe there was a problem back then too and I never realized it because he kept his own inventory of good used parts from the salvage snowmobiles.

 

[cdem0229]

I really don't know the specifics of the parts but it sounds fairly involved. It sounds like a assembly of parts. I know there are some seals. If I heard correctly its the impeller that is backordered the longest. Another part until Oct. I don't think its something that can be canibalized from another machine. I wouldn't expect a dealer to take one of their machines out of service unless it was an emergency. This dealer has been a straight shooter with me, even though I didn't buy it from them. He has repaired three Spyders this year for the same problem.

 

[Farmbanker]

I really don't know the specifics of the parts but it sounds fairly involved. It sounds like a assembly of parts. I know there are some seals. If I heard correctly its the impeller that is backordered the longest. Another part until Oct. I don't think its something that can be canibalized from another machine. I wouldn't expect a dealer to take one of their machines out of service unless it was an emergency. This dealer has been a straight shooter with me, even though I didn't buy it from them. He has repaired three Spyders this year for the same problem.

Ok. Maybe BRP will work with them to get you a loaner? They can and have done that before....


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[SNOOPY]

Wow this sucks

 

[spyder3]

Ridiculous, i don't care what part it is. :banghead:

 

[otter28169]

I am throwing the Bull :cus: flag here. You bought a spyder to ride, not to let it sit in a shop. Somebody at BRP needs to make this right. I love to ride, and would not want to go more than three days w/o the mistress.

Just sayin'............

 

[NancysToy]

If this is the same watert pump leak that has affected a number of Spyders and is described in a service bulletin for repair, you should be able to keep on riding. It takes a pretty bad leak to spoil a trip. Watch the coolant level and put an old towel underneath if it drips. Time to pin down your dealer as to the exact nature of the problem, and ask to stay on the road until they get the parts.

 

[Plyrod38]

Wow, I had my water pump repaired last month. The dealer found the problem during the 4600 mile check. He said the oil was just beginning to seep on the shaft, and it was ok to ride. He ordered the repair parts and scheduled the fix for the following week. The repair process is involved, and took 8 hours to complete. Good Luck with your situation I hope your parts come in sooner than expected.

 

[mcaccamise]

I totally agree my 2012 had the same watter pump leak and i could have kept riding until the backordered parts came in though in my case i was having surgery at the time i sent it to the shop so no down time when i was healed the Spyder was to and delivered to my house ready to ride.
Dont leave it for two months ride it while waiting for the parts the leak has been seen many times before and covered under warentee,Ride and enjoy the season until the parts come in just my thoughts im sure more on here would agree.
Mike

 

[gypsy_100]

...I know there are some seals. If I heard correctly its the impeller that is backordered the longest... He has repaired three Spyders this year for the same problem.

Still haven't heard from you what the symptoms are and what the diagnosis is. If it is the seal, as the above description sounds (repaired three of them this year), then the impeller is not really needed and the dealer is probably just throwing it in so everything will be new. If you are not overheating, the impeller is not the problem. Point is, if your symptoms are dripping anti freeze and/or oil into the splash pan and the diagnosis is that it's coming out the weep hole because the seal leaks, then you may well be able to keep riding until the parts are in. My earlier post and several others here show we have had the same experience and as long as you're careful and check the level of anti freeze, you are probably OK to go. I was part-way back from Alaska when the seal started leaking and I rode the last couple thousand miles that way. I monitored the anti-freeze level closely and the total volume lost was very small. I never had to add any. Check with your dealer on the diagnosis and his agreement to keep riding. He should agree so there are no warranty issues, etc.

 

[capt.jim]

My 08 GS has been leaking both coolant and oil very slightly through the weep hole for over 2 years, hasn't gotten any worse so I keep riding. I might find a tablespoon of coolant or a few drops of oil every now and then, then nothing for a couple of months, strange. I will get it fixed before the extended runs out, I would ride through the season until the parts arrive if your not leaving puddles everywhere.

 

[cdem0229]

I noticed oil on the floor of the garage. I did notice a little coolant but not anywhere near as much as the oil. When I got under the bike there was oil all along the underside. I rode it a couple months and monitored it. Cleaned the airbox out a couple times (there was very little oil in there) and wiped the underside. It kept appearing and it was enough to drop my oil levels, so I finally took it in. The bike is already apart, I'm assuming he started working on it after he ordered the parts. He called me a few days after having the bike to say my order was flagged and he was informed about the backorder. I don't know exactly which parts are bad or whether or not BRP says he has to replace everything.

Just talked to BRP. Waiting for a supervisor to contact me. Fingers crossed.

 

[Bob Denman]

Good Luck!

 

[atitude2]

Good Luck!

I just had my water pump seal replaced Friday 13. Part was on backorder for a very short time. Rode spyder to the Spyder Palooza next day. Everything ran just fine. :clap::yes:

 

[Livetoride]

End of season also ruined

My wifes 2012 Rt purchased new May 1st with 1700 miles on it now has been down for a couple weeks with the same problem and backorder issue. Its sad with a known issue that they wouldn't have the parts or have had a recall. I called BRP and politely as I could told them what I think but it still ruined the end of the season which has been beautiful riding weather.
My wife would mess with me about my Harley breaking down but the longest I waited for a part was two days. Come on BRP get with it. Weeks to months for a part is not acceptable!

 

[cdem0229]

***update on original post***