Here is some background info: BRP is aware of the vibration issue. It is caused by the harmonic vibration of the belt. When the 2020 models were introduced, BRP showed a Powerpoint session in which they mention that the tension arm and roller fixed the problems on the F3, so they were going to put that on as standard equipment on the 2020 RT's. BUT, they did not do so. They did, however, start installing them on the 2021 RT's. So, the 2020's have that problem. The Lamonster roller on this arm has a larger diameter than the OEM one, which means that it rotates fewer times per mile giving less wear, plus it has an extra set of bearing to help stabilize the roller.
I contacted the dealer who was unable to do much about it except adjusting the belt tension, which did not help. Feeling that BRP should fix a problem they knew about and said in writing that they had a fix for it, I contacted BRP customer service. They became very helpful when I pointed out that they had said in writing that they were going to apply the fix to the 2020 RTs but did not do so. They opened a service iticket on it. I bought the Lamonster one myself because I wanted the larger roller than the OEM version had. The dealer installed that part for me under warranty!
I started to install the arm myself, because it had only two bolts and should be easy to do, so what could possible go wrong! But I let the dealer do it when they were doing the 3000 mile service. Sure am glad I did. It turns out that one of the bolts holding it was stuck. The dealer tried heating it, but the bolt actually snapped. They tried a bolt remover, but that did not work either. The bolt was cross threaded by the factory. The dealer had to send off to the factory to get the frame piece to which the arm attached and replace the entire assembly. I surely am thankful that I did not try that myself! They did all this under warranty. The dealer was very helpful through all this, and BRP was also, once I explained to them the written documents I had.
So all is well, at least for now. PS, I did have the main computer go out at 600 miles on the Spyder while I was in the boonies in far West Texas at Big Bend National Park, but that is another whole story. Yes, they fixed that under warranty also. (I discovered that warranty towing pays only $200. It was 360 miles from there back to San Antonio. I was able to get bock home without towing.)
So, if you are having that problem, maybe the dealer can help. If they cannot, try BRP customer service. Ya just never know... maybe they will help also?