Dat Guy
New member
Many of you may remember my post and situation just over a month ago with my 2013 RT fire when I posted about it > HERE <. I had a lot of ups and downs on the roller coaster of emotions after this happened (describing myself as "politely furious"), but as time progressed and I continued my contact with both BRP and my insurance company (GEICO), my feelings about the situation have shifted considerably. I promised to update you kind folks here when I had more information to do so, so below are my unbiased and unsolicited opinions on the aftermath.
Firstly, regarding my insurance, they originally gave me a quote that was WAY off the actual value of my now crispy Spyder. A few phone calls later fixed the problem as apparently the valuation company used the wrong model of my Spyder on their estimate. Yes, this has caused the issue to drag on longer than expected, but I can tell the agent I've been working with has done her best to fix the problem and that works for me. Also, because this wasn't an accident from driver error on my part or anyone else, my insurance rates will not be affected in the future should I purchase another bike. So thumbs up for GEICO.
Next, BRP has done a great job of staying in touch with me throughout this. I'd read about other peoples dealings with BRP and even had a chance to talk to some of you here about your own interactions with them, and with such a mixed bag of both good and bad I didn't know what to expect. I know I'm only one person out of thousands who own these machines, but what happened was a big deal to me personally and had significant impact on my life, so I was worried BRP wouldn't take my individual situation seriously. It turns out I had no need to be worried. They have been in contact with me several times since the day of the fire and were genuinely interested in what I had to say about it and the circumstances surrounding it. They went as far as sending one of their technicians out to look at what was left of my Spyder (even though I'm sure they new there wasn't much left of it to look at), and I had a chance to talk with him at length about what happened. They took me and my situation seriously, investigating what happened to my Spyder while treating me with respect and sincerity during the process which has made me feel a lot better about everything. You can go a long way with customers even during a crisis if they know your company cares about them, and it seems to me that BRP cares.
Lastly, I've put some thought about what to say here tastefully and tactfully about BRP's offers of assistance for me since my fire, so here it is: When it came to them helping me during my personal crisis, I never once heard the word "no". BRP has made sure that this whole incident won't have a lasting negative affect on my life after the dust has settled and I can say I'm surprised and happy with their efforts and the outcome. If I decide to ride with my wife again in the future I'll be looking at a newer Spyder.
So that's about it folks. Aside from a few phone calls to make and a few papers to sign, this will be over for me soon. At the end of the day I'll choose to remember the good over the bad, so I'll say I had several months of good times riding an awesome machine. Thanks goes out to you folks here for the many answered technical questions, answered phone calls, advice on farkling, and general humor. You're all the best ryders on the road.
-Dat Guy
Firstly, regarding my insurance, they originally gave me a quote that was WAY off the actual value of my now crispy Spyder. A few phone calls later fixed the problem as apparently the valuation company used the wrong model of my Spyder on their estimate. Yes, this has caused the issue to drag on longer than expected, but I can tell the agent I've been working with has done her best to fix the problem and that works for me. Also, because this wasn't an accident from driver error on my part or anyone else, my insurance rates will not be affected in the future should I purchase another bike. So thumbs up for GEICO.
Next, BRP has done a great job of staying in touch with me throughout this. I'd read about other peoples dealings with BRP and even had a chance to talk to some of you here about your own interactions with them, and with such a mixed bag of both good and bad I didn't know what to expect. I know I'm only one person out of thousands who own these machines, but what happened was a big deal to me personally and had significant impact on my life, so I was worried BRP wouldn't take my individual situation seriously. It turns out I had no need to be worried. They have been in contact with me several times since the day of the fire and were genuinely interested in what I had to say about it and the circumstances surrounding it. They went as far as sending one of their technicians out to look at what was left of my Spyder (even though I'm sure they new there wasn't much left of it to look at), and I had a chance to talk with him at length about what happened. They took me and my situation seriously, investigating what happened to my Spyder while treating me with respect and sincerity during the process which has made me feel a lot better about everything. You can go a long way with customers even during a crisis if they know your company cares about them, and it seems to me that BRP cares.
Lastly, I've put some thought about what to say here tastefully and tactfully about BRP's offers of assistance for me since my fire, so here it is: When it came to them helping me during my personal crisis, I never once heard the word "no". BRP has made sure that this whole incident won't have a lasting negative affect on my life after the dust has settled and I can say I'm surprised and happy with their efforts and the outcome. If I decide to ride with my wife again in the future I'll be looking at a newer Spyder.
So that's about it folks. Aside from a few phone calls to make and a few papers to sign, this will be over for me soon. At the end of the day I'll choose to remember the good over the bad, so I'll say I had several months of good times riding an awesome machine. Thanks goes out to you folks here for the many answered technical questions, answered phone calls, advice on farkling, and general humor. You're all the best ryders on the road.
-Dat Guy
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