Update charges

[currin20fan]

Updates

Owners are not notified about updates...only recalls. When you take your Spyder in for service they hook to BUDS and any required firmware updates are performed. For other updates, warranty campaigns, and technical service bulletins, they are usually not performed unless the machine is exhibiting the problems noted in those bulletins. This is standard practice for virtually all automobile and motorcycle manufacturers.

And this is why everyone appreciates Spyderlovers! We will hear it first thanks to folks like Lamontster and the Bike Prof!

 

[dancogan]

Thanks, Scotty. I was beginning to feel left out because I had never been notified of an update. My Spyder is at the dealer now getting the rear suspension fixed up so hopefully they'll also put it on BUDS and check for needed updates.

 

[SpydeRider2010]

thanks Scott

even after we have both explained it a bit... there will still be some confusion on the matter.


this might be something MORE dealerships should explain a bit clearer. today's customers
are not as uninformed as 20 yrs ago. but frankly there are still some really DENSE ones
out there. and it will simply never sink in...

be INFORMED !!!! ASK QUESTIONS !!!! LOTS OF THEM !!!! you paid DAMN GOOD money for your Spyder.... DEMAND DAMN GOOD ANSWERS !!!!!

 

[MMcc]

Updates on updates

Owners are not notified about updates...only recalls. When you take your Spyder in for service they hook to BUDS and any required firmware updates are performed. For other updates, warranty campaigns, and technical service bulletins, they are usually not performed unless the machine is exhibiting the problems noted in those bulletins. This is standard practice for virtually all automobile and motorcycle manufacturers.

Spoke to my friend and his explanation mirrors the information Scotty provided. Normal service includes updates, special service i.e. problems that surface requiring updates may or may not be charged for by the dealer. It is their call. In his case there was an update that came after his last service which when done by another dealer on his trip fixed the problem. He did clarify the reason for the charges and he was charged for 'shop time' not updates. Semantics, but acceptable. Warranty did not cover any of this. BRP reimbursement to the dealer remains an unknown.