wrapping up tire issue, maybe a solution....
1. apologize for not sending follow up sooner, the work for a resolution continues...
2. I read all your advice(-es) and man-upped for the challenge.. went into detective stealth mode....:lecturef_smilie:
*found out that BRP demo team with reps would be at my dealership.
*got there early and was able to confer with two tech reps.
*described issue without prejudice (ie. if you were given a bike with the inside edge bald, what would your initial diagnosis be?)
*tech stated it was mechanical, not a rider issue; check ball joint, a arm and tie rods
*went into management office to discuss resolution
*called BRP on the following Monday, to lodge complaint (service dept. stated that BRP rep would not okay any further $$ to look)
*drove bike off lot (to take home), went 2 miles, check engine light came on, returned to dealer service dept, (lucky me) the O2 sensor finally died in front of the mechanic (had been an issue for several months, intermittant). Bike as been gone over 6 weeks, I want a loaner!!
*while the part was on order, somehow the right tire issue was looked at seriously (who, how, why...no answer)...and...
opcorn:...a little tension added to my drama....the right tie rod was loose, causing 3/4 inch sway and oddly enough, causing a 3/4 inch wide bald area on my right tire.:clap::clap::roflblack:
hyea:
hyea: okay, I am over doing it but I don't care about being right as much as I want my bike back, fixed and ready for Hollywood. I lied, vindication is a good feeling, better than this.... :banghead:
Is the drama over? No, dealership wants to change the tires and charge me almost $400. They are checking with BRP to see if there is some kind of equitable resolution with BRP picking up some of the cost. I told them since service dept forced me to buy 3 new tires, if they (anyone) would pick up the expense of mounting both front tires, I would bring up the tires to them (I took them home, thinking the bike was coming home). Otherwise, since we live 40+ miles from the dealership, we need to learn how to take care of our own tire changing. My husband will get a new tool or two that he can use on his bike. Bob said that the $400 would be better spent on a hydraulic motorcycle stand.
1. apologize for not sending follow up sooner, the work for a resolution continues...
2. I read all your advice(-es) and man-upped for the challenge.. went into detective stealth mode....:lecturef_smilie:
*found out that BRP demo team with reps would be at my dealership.
*got there early and was able to confer with two tech reps.
*described issue without prejudice (ie. if you were given a bike with the inside edge bald, what would your initial diagnosis be?)
*tech stated it was mechanical, not a rider issue; check ball joint, a arm and tie rods
*went into management office to discuss resolution
*called BRP on the following Monday, to lodge complaint (service dept. stated that BRP rep would not okay any further $$ to look)
*drove bike off lot (to take home), went 2 miles, check engine light came on, returned to dealer service dept, (lucky me) the O2 sensor finally died in front of the mechanic (had been an issue for several months, intermittant). Bike as been gone over 6 weeks, I want a loaner!!
*while the part was on order, somehow the right tire issue was looked at seriously (who, how, why...no answer)...and...



Is the drama over? No, dealership wants to change the tires and charge me almost $400. They are checking with BRP to see if there is some kind of equitable resolution with BRP picking up some of the cost. I told them since service dept forced me to buy 3 new tires, if they (anyone) would pick up the expense of mounting both front tires, I would bring up the tires to them (I took them home, thinking the bike was coming home). Otherwise, since we live 40+ miles from the dealership, we need to learn how to take care of our own tire changing. My husband will get a new tool or two that he can use on his bike. Bob said that the $400 would be better spent on a hydraulic motorcycle stand.