The Ultimate Spyder / Ryker Dealer

[blacklightning]

Unfortunately I have not been able to find a local dealership who does great sales pricing, so I have had to have all 3 of my spyders either shipped or picked up from at least 300 miles away. But, between the 4 local (within 70 miles) dealerships, I have been able to find a great one when it comes to service. They get to me in a timely manner and are working on your bike within 30 minutes of your appointment time. If you do a walkin, you will have to wait, but they will get to you that day and at least give you useful information even if they have to order parts. They are not cheap when it comes to pricing, but they are fair. And with the pricing, they give you a certain percentage of the money spent towards you next service or parts purchase. I also like the fact that they have no problem working on my bike and giving me great service, even though they know I didn't buy from them.

 

[Luvs2Ride]

Good Work

I guess I am also in the minority here. We went to two different dealers prior to our 2012 purchase. We were both impressed with the people at Hanover Motorsports where we bought my 2012 RTS and that 1st Spyder was always serviced there.

I now have a 2019 RTL and my husband has a 2019 F3L... bought from the same dealership late this summer. Ryan Bortner is the certified Spyder Tech. He provides excellent customer service. He is an expert at what he does and his work is always timely. Quite frankly, I wouldn't want anyone else working on my bike. Even if an OEM dealership opened here in our town... I would still drive the 45 mins to Hanover for their service. The entire staff at this dealership are courteous, friendly, and know what they are doing. :clap:

 

[Tango]

I guess I am also in the minority here. We went to two different dealers prior to our 2012 purchase. We were both impressed with the people at Hanover Motorsports where we bought my 2012 RTS and that 1st Spyder was always serviced there.

I now have a 2019 RTL and my husband has a 2019 F3L... bought from the same dealership late this summer. Ryan Bortner is the certified Spyder Tech. He provides excellent customer service. He is an expert at what he does and his work is always timely. Quite frankly, I wouldn't want anyone else working on my bike. Even if an OEM dealership opened here in our town... I would still drive the 45 mins to Hanover for their service. The entire staff at this dealership are courteous, friendly, and know what they are doing. :clap:

Dealing with Tami was awesome. No B.S.. And their service is top notch. :thumbup: Tom :spyder:

 

[MonPaul]

Haven't had to deal with service much so my biggest problem was the lack of knowledge when I was looking to buy. I knew more from spending time on this site, and looking at videos than the "salesman" knew. It was very hard for me to spend that kind of money for something new when I had no confidence in the dealer. It may not be the case, but it makes you wonder if their service and parts department is as untrained as they are.

 

[PW2013STL]

This is how my dealer treats us, and should be how all dealers should.

We are greated by a handshake (me), or hug (wife). If we are there for survice they pay attention to what I say and will even take it out for a spin. If service is needed they will check for any parts needed and if in stock will fix it that day. I do call for an appointment so they know when I am coming in. If parts are needed to be ordered they tell me when they will arrive and give me the option to leave it, or bring it back then.

They will mount any tire you bring in, and they have some car tires in stock.

Last year my F3 had an issue on a Thursday before a major trip starting Monday. I was able to get them my Spyder on Friday morning and they had it ready by Saturday. Since I was out of town until Sunday the owner brought it to his house so I could get it that day. When I ask him how much he told me to pay the next time I was in the shop, which was three weeks later when we got back from our trip.

I also feel that they treat me fair on the price of the Spyders we have purchased from them.

 

[2dogs]

"So what does it take, awesome sales people, awesome parts people, awesome techs, quality service, low prices, friendly staff, common parts in stock?"

You got it from the get-go PMK. That's exactly what it takes and they all have to be on the same sheet of music to make it work, and it all comes from the top down.

 

[LifeLongRider]

I knew more from spending time on this site, and looking at videos than the "salesman" knew. It was very hard for me to spend that kind of money for something new when I had no confidence in the dealer - makes you wonder if their service and parts department is as untrained as they are.

Exactly the situation that I ran into with my selling dealer. If there's ever a next time, I'll drive what ever distance is necessary to patronize a more knowledgeable dealer.